Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Exercise Ring Tracking Not Working Properly

The past couple of days my exercise tracking has been way off. I’ve gone on walks burning 100-200 calories with my heart rate average being double my resting and have gained little to none minutes on my exercise ring. For example, today, I went for a walk on the beach for one mile. My heart rate averaged 135bpm on the walk (my resting is 77), and I did not gain one minute of exercise from that, however i manage to gain a minute after walking up like 8 stairs. Does this make sense? Ive tried everything, the last thing to do was to unpair and repair which i did, and it worked for the time being and i went on my usual 2 mile walk and filled up the remaining of my ring, and another exercise ring (gained 60 mins of exercise) however now it is back to not working. Im also having trouble with the water ejection, it never gets all the water out and i have to wait for it to dry for several hours before the speakers sound normal again. This is my 3rd apple watch and I'm getting sick and tired of having issues with them (first one had a dead pixel, second one had some battery issues such as getting stuck on percents for a long period of time, going into power reserve unexpectedly, etc.) what do I do?

Apple Watch Series 2(Alum) 42mm (2nd Gen)

Posted on Aug 1, 2017 4:40 PM

Reply
Question marked as Best reply

Posted on Aug 1, 2017 10:41 PM

Hi


Exercise ring


To credit progress towards your Exercise goal, the Activity app aims to identify activity that equals or exceeds the intensity of a brisk walk. This requirement applies both during general daily wear and when recording workouts via the Workout app.


Exercise credit is awarded for each minute during which this requirement is met. It is possible that, during your workouts, you are only meeting that requirement for part of the time and/or your arm movements are not resulting in your activity being tracked accurately.


The definition of a brisk walk varies from person to person and depends on your personal information. To check that this is accurate - and to update it over time:


On your iPhone, in the Watch app, go to: My Watch (tab) > Health > Edit - tap and adjust items, then tap on Done.


When recording fitness activities, be sure to use the Workout app (or a third-party app) and to choose the activity type that most closely matches your workout, including choosing Other for workouts that are neither included within nor sufficiently similar to those in the main list. This enables your watch to use the most appropriate sensors and data sources when tracking results.


For example, with Apple Watch (first generation) and Series 1 models, the watch can access Location Services data from the paired iPhone if it is taken along during outdoor walking, running and cycling workouts. Series 2 models have built-in GPS.


During general daily wear and when using the Workout app to record workouts when GPS data is either not relevant or not available (eg Indoor Walk), the Activity app and Workout app track your arm motion (measured by the accelerometer) when estimating results including pace and progress towards the Exercise goal.


For the best results, allow the arm on which you are wearing your watch to swing naturally as you move around during daily wear and to move as expected during workouts.


Resetting your existing calibration data and recalibrating your watch can improve the accuracy of estimations made by Activity app and Workout app. More information and instructions for calibrating your watch are available via the link below. (Resetting your calibration data will not erase your Activity history).


If you would prefer to receive Exercise credit for the full duration of your workouts, regardless of their estimated intensity levels, track them via the Workout app using "Other" as the activity type. This will credit one minute of Exercise for each full minute of the workout. Active calories will be estimated at a rate equivalent to a brisk walk or based on data recorded by the heart rate sensor, whichever is higher. (Note that neither distance nor a route map are recorded under this workout activity type).


More information:


Speaker issue


If water remains in the speaker after turning off Water Lock, then it may help to repeat the process by manually enabling and turning off Water Lock at least once:


About Apple Watch water resistance - Apple Support


If the speaker remains muffled after multiple uses of Water Lock, then I suggest that you contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for advice and assistance:


1 reply
Question marked as Best reply

Aug 1, 2017 10:41 PM in response to mstanco

Hi


Exercise ring


To credit progress towards your Exercise goal, the Activity app aims to identify activity that equals or exceeds the intensity of a brisk walk. This requirement applies both during general daily wear and when recording workouts via the Workout app.


Exercise credit is awarded for each minute during which this requirement is met. It is possible that, during your workouts, you are only meeting that requirement for part of the time and/or your arm movements are not resulting in your activity being tracked accurately.


The definition of a brisk walk varies from person to person and depends on your personal information. To check that this is accurate - and to update it over time:


On your iPhone, in the Watch app, go to: My Watch (tab) > Health > Edit - tap and adjust items, then tap on Done.


When recording fitness activities, be sure to use the Workout app (or a third-party app) and to choose the activity type that most closely matches your workout, including choosing Other for workouts that are neither included within nor sufficiently similar to those in the main list. This enables your watch to use the most appropriate sensors and data sources when tracking results.


For example, with Apple Watch (first generation) and Series 1 models, the watch can access Location Services data from the paired iPhone if it is taken along during outdoor walking, running and cycling workouts. Series 2 models have built-in GPS.


During general daily wear and when using the Workout app to record workouts when GPS data is either not relevant or not available (eg Indoor Walk), the Activity app and Workout app track your arm motion (measured by the accelerometer) when estimating results including pace and progress towards the Exercise goal.


For the best results, allow the arm on which you are wearing your watch to swing naturally as you move around during daily wear and to move as expected during workouts.


Resetting your existing calibration data and recalibrating your watch can improve the accuracy of estimations made by Activity app and Workout app. More information and instructions for calibrating your watch are available via the link below. (Resetting your calibration data will not erase your Activity history).


If you would prefer to receive Exercise credit for the full duration of your workouts, regardless of their estimated intensity levels, track them via the Workout app using "Other" as the activity type. This will credit one minute of Exercise for each full minute of the workout. Active calories will be estimated at a rate equivalent to a brisk walk or based on data recorded by the heart rate sensor, whichever is higher. (Note that neither distance nor a route map are recorded under this workout activity type).


More information:


Speaker issue


If water remains in the speaker after turning off Water Lock, then it may help to repeat the process by manually enabling and turning off Water Lock at least once:


About Apple Watch water resistance - Apple Support


If the speaker remains muffled after multiple uses of Water Lock, then I suggest that you contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for advice and assistance:


Exercise Ring Tracking Not Working Properly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.