Mac stuck loading after login
Please help me fix my computer! It gets stuck on the spinning ball after I log in. The dock and the bar at the top load, but my desktop files do not, and my computer becomes unresponsive. So far, I’ve run Disk Utility’s First Aid function on my hard drive, booted in Safe Mode, and tried to boot again normally, but it didn’t resolve the issue, so I just copied my important files onto my external hard drive while in Safe Mode. Safe Mode does work, but it's very slow and obviously the functionality is limited.
I ran etrecheck to see if I could get some help from all of you. Also, etrecheck wasn’t able to figure out what OS I have, but it’s Sierra 10.12.6. Here’s the report:
Hardware Information:ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800
Disk Information:ⓘ
APPLE HDD HTS547575A9E384 disk0: (750.16 GB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 749.30 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8 ()
USB Information:ⓘ
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB20Bus
hub_device
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB30Bus
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 748.93 GB (635.84 GB free)
Physical disk: disk0s2 749.30 GB Online
System Software:ⓘ
Operating system information not found!
Possible adware:ⓘ
Unknown file: /System/Library/LaunchAgents/com.apple.RemoteDesktop.plist
/System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent
Unknown file: /System/Library/LaunchAgents/com.apple.SSInvitationAgent.plist
/System/Library/CoreServices/RemoteManagement/ScreensharingAgent.bundle/Content s/Support/SSInvitationAgent.app/Contents/MacOS/SSInvitationAgent
Unknown file: /System/Library/LaunchAgents/com.apple.screensharing.MessagesAgent.plist
/System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Ma cOS/AppleVNCServer
Unknown file: /System/Library/LaunchAgents/com.apple.screensharing.agent.plist
/System/Library/CoreServices/RemoteManagement/ScreensharingAgent.bundle/Content s/MacOS/ScreensharingAgent
Unknown file: /System/Library/LaunchDaemons/com.apple.RFBEventHelper.plist
/System/Library/CoreServices/RFBEventHelper.bundle/Contents/MacOS/RFBEventHelpe rd
Unknown file: /System/Library/LaunchDaemons/com.apple.configureLocalKDC.plist
/usr/libexec/configureLocalKDC
Unknown file: /System/Library/LaunchDaemons/com.apple.emlog.plist
/usr/libexec/emlog.pl -l
Unknown file: /System/Library/LaunchDaemons/com.apple.gkreport.plist
/usr/libexec/gkreport
Unknown file: /System/Library/LaunchDaemons/com.apple.locate.plist
/usr/libexec/locate.updatedb
Unknown file: /System/Library/LaunchDaemons/com.apple.screensharing.plist
/System/Library/CoreServices/RemoteManagement/screensharingd.bundle/Contents/Ma cOS/screensharingd
Unknown file: /System/Library/LaunchDaemons/org.apache.httpd.plist
/usr/sbin/httpd-wrapper -D FOREGROUND
Unknown file: /System/Library/LaunchDaemons/ssh.plist
/usr/libexec/sshd-keygen-wrapper -i
12 possible adware files found. [Remove/Report]
Clean up:ⓘ
/System/Library/LaunchAgents/com.apple.bluetooth.PacketLogger.plist
/AppleInternal/DevTools/Hardware/PacketLogger.app/Contents/MacOS/PacketLogger
Executable not found!
/System/Library/LaunchDaemons/com.apple.airplaydiagnostics.server.mac.plist
/AppleInternal/Applications/AirPlayDiagnostics.app/Contents/Resources/AirPlayDi agnosticsServer
Executable not found!
/System/Library/LaunchDaemons/com.apple.mobile.keybagd.plist
/usr/libexec/keybagd -t 15
Executable not found!
3 orphan files found. [Clean up]
System Launch Agents:ⓘ
[loaded] com.apple.RemoteDesktop.plist (? 5a375bea 53969ff2 - installed 2017-06-22)
[loaded] com.apple.SSInvitationAgent.plist (? 1d961cf9 150a6dbc - installed 2017-06-22)
[loaded] com.apple.bluetooth.PacketLogger.plist (? ? ? - installed 2016-09-09) - /AppleInternal/DevTools/Hardware/PacketLogger.app/Contents/MacOS/PacketLogger: Executable not found!
[loaded] com.apple.screensharing.MessagesAgent.plist (? 4b17f9ac 1f7390d5 - installed 2017-06-12)
[loaded] com.apple.screensharing.agent.plist (? 9539ebb 8628a4f0 - installed 2017-06-12)
[loaded] com.openssh.ssh-agent.plist (Apple, Inc. - installed 2017-04-28) [Lookup]
[not loaded] 6 Apple tasks
[loaded] 182 Apple tasks
[running] 88 Apple tasks
System Launch Daemons:ⓘ
[loaded] com.apple.RFBEventHelper.plist (? 6eaa3555 9d43d5d7 - installed 2017-06-12)
[loaded] com.apple.airplaydiagnostics.server.mac.plist (? ? ? - installed 2016-08-04) - /AppleInternal/Applications/AirPlayDiagnostics.app/Contents/Resources/AirPlayDi agnosticsServer: Executable not found!
[loaded] com.apple.configureLocalKDC.plist (Shell Script fdaa81a4 - installed 2016-07-30)
[running] com.apple.driver.ethcheck.plist (? abbd09ec 0 - installed 2017-07-14)
[running] com.apple.driver.ethcheckthunderbolt.plist (? 95c4d5ad 0 - installed 2017-07-14)
[not loaded] com.apple.emlog.plist (Shell Script 24984d78 - installed 2016-07-30)
[loaded] com.apple.gkreport.plist (Shell Script 602379f1 - installed 2016-08-15)
[not loaded] com.apple.jetsamproperties.Mac.plist (? ee96c1e8 ? - installed 2017-04-20)
[not loaded] com.apple.locate.plist (Shell Script 901bcab3 - installed 2016-07-30)
[failed] com.apple.mobile.keybagd.plist (? ? ? - installed 2016-08-05) - /usr/libexec/keybagd: Executable not found!
[loaded] com.apple.postfix.newaliases.plist (Shell Script dd5d53f9 - installed 2016-07-30)
[not loaded] com.apple.screensharing.plist (? 42abd9fd 7917ec01 - installed 2017-06-12)
[failed] com.apple.watchdogd.plist (Apple, Inc. - installed 2017-07-14)
[running] com.vix.cron.plist (Apple, Inc. - installed 2017-03-22) [Lookup]
[not loaded] org.apache.httpd.plist (Shell Script 4f12bccd - installed 2016-08-08) [Lookup]
[not loaded] org.cups.cups-lpd.plist (Apple, Inc. - installed 2017-07-14) [Lookup]
[loaded] org.cups.cupsd.plist (? 2322eb96 0 - installed 2017-07-14) [Lookup]
[not loaded] org.net-snmp.snmpd.plist (Shell Script 440756a - installed 2016-07-30) [Lookup]
[running] org.ntp.ntpd.plist (Shell Script 352be8e5 - installed 2016-07-30) [Lookup]
[not loaded] org.openldap.slapd.plist (Apple, Inc. - installed 2017-03-22) [Lookup]
[loaded] org.postfix.master.plist (Apple, Inc. - installed 2017-03-22) [Lookup]
[not loaded] ssh.plist (Shell Script edc54f2c - installed 2016-07-30) [Lookup]
[not loaded] 32 Apple tasks
[loaded] 168 Apple tasks
[running] 97 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-04-19) [Lookup]
[not loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-04-17) [Lookup]
[not loaded] com.oracle.java.Java-Updater.plist (? e565c18f 72ac4dde - installed 2017-07-27) [Lookup]
Launch Daemons:ⓘ
[not loaded] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-17) [Lookup]
[not loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-30) [Lookup]
[not loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]
[not loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2016-10-28) [Lookup]
[not loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]
[not loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-21) [Lookup]
[not loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2016-07-27) [Lookup]
User Launch Agents:ⓘ
[not loaded] com.cisco.videoguard6.plist (Shell Script 5dd1a706 - installed 2017-04-28) [Lookup]
[not loaded] com.cisco.videoguard6.uninstall.plist (Shell Script 68af4d9b - installed 2017-04-28) [Lookup]
[not loaded] com.cisco.videoguardmonitor.plist (Shell Script fa388da6 - installed 2017-04-28) [Lookup]
[not loaded] com.dtv.vgconnect.plist (Shell Script aaab42d2 - installed 2017-04-28) [Lookup]
[not loaded] com.dtv.vgconnect.uninstall.plist (Shell Script 86a0fd6f - installed 2017-04-28) [Lookup]
[not loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
[not loaded] com.spotify.webhelper.plist (Spotify - installed 2017-07-27) [Lookup]
User Login Items:ⓘ
Flux Application
(/Applications/Flux.app)
iTunesHelper Application (Apple, Inc. - installed 2017-07-19)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:ⓘ
AdobeAAMDetect: 3.0.0.0 (installed 2017-04-17) [Lookup]
FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-12) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-31)
Flash Player: 26.0.0.137 (installed 2017-07-12) [Lookup]
SharePointBrowserPlugin: 14.7.1 (installed 2017-01-02) [Lookup]
nplastpass: 4.1.2 (installed 2016-12-17) [Lookup]
JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-07-27) Check version
User internet Plug-ins:ⓘ
VSeeHelper: Unknown
Safari Extensions:ⓘ
[enabled] Dashlane - Dashlane Inc. - http://www.dashlane.com (installed 2017-05-15)
[enabled] LastPass - LastPass - https://lastpass.com (installed 2017-07-20)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-06-23) [Lookup]
Java (installed 2017-07-27) [Lookup]
Time Machine:ⓘ
Time Machine information requires OS X 10.8 "Mountain Lion" or later.
Top Processes by CPU:ⓘ
3% WindowServer
1% kernel_task
0% fontd
0% mtmd
0% logd
Top Processes by Memory:ⓘ
598 MB kernel_task
284 MB Safari
179 MB com.apple.WebKit.WebContent
176 MB Messages
148 MB Finder
Virtual Memory Information:ⓘ
2.54 GB Available RAM
1.09 GB Free RAM
5.46 GB Used RAM
1.45 GB Cached files
0 B Swap Used
Software installs:ⓘ
Adobe Flash Player: (installed 2017-07-12)
Java 8 Update 144: (installed 2017-07-27)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-08-02 01:49:59 system_profiler Crash [Open]
Cause: arguments: (
"/usr/sbin/system_profiler",
"-nospawn",
"-xml",
SPExtensionsDataType,
"-detailLevel",
full
), dataType: SPExtensionsDataType
2017-08-02 01:48:56 AppleSpell Crash [Open]
2017-08-02 01:18:45 Last shutdown cause: 3 - Hard shutdown
2017-08-02 00:57:16 AdobeUpdateDaemon Crash [Open]
Cause: dyld: launch, loading dependent libraries
/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
2017-08-02 00:43:45 suggestd Crash [Open]
2017-08-02 00:24:00 AdobeIPCBroker.app Crash [Open]
Cause: dyld: launch, loading dependent libraries
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
2017-08-02 00:01:02 VTDecoderXPCService Crash [Open]
2017-08-01 23:59:35 Microsoft Word.app Crash [Open]
Cause: dyld: launch, loading dependent libraries
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
2017-08-01 23:50:48 OmniOutliner.app Crash [Open]
Cause: dyld: launch, loading dependent libraries
/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
2017-08-01 20:47:35 lsd Crash [Open]
Cause: abort() called
2017-08-01 20:16:41 /Library/Logs/DiagnosticReports/mdworker32_2017-08-01-201641_[redacted].crash Crash [Open]
2017-08-01 19:19:50 ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2017-08-01-191950_[reda cted].crash Crash [Open]
2017-08-01 19:18:58 CiscoVideoGuardMonitor Crash [Open]
Cause: dyld: launch, loading dependent libraries
DYLD_FRAMEWORK_PATH=/Users/Aly/Library/Cisco/VideoGuardPlayer/VideoGuard6/Video Guard6.bundle/Contents/Frameworks/
2017-08-01 19:18:58 PCShowServerPMWrapper Crash [Open]
Cause: dyld: launch, loading dependent libraries
2017-08-01 19:09:27 Adobe Desktop Service.app Crash [Open]
Cause: dyld: launch, loading dependent libraries
2017-08-01 19:04:52 UpdaterStartupUtility Crash [Open]
Cause: dyld: launch, loading dependent libraries
2017-07-31 23:05:29 ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2017-07-31-230529_[reda cted].crash Crash [Open]
2017-07-31 23:02:56 mdworker32 Crash [Open]
Cause: dyld: launch, loading dependent libraries
2017-07-31 18:43:33 fpsaud Crash [Open]
Cause: dyld: launch, loading dependent libraries
2017-07-31 04:30:37 /Library/Logs/DiagnosticReports/mdworker32_2017-07-31-043037_[redacted].crash Crash [Open]
2017-07-31 04:28:28 /Library/Logs/DiagnosticReports/mdworker32_2017-07-31-042828_[redacted].crash Crash [Open]
2017-07-31 02:29:11 update_dyld_shared_cache Crash [Open]
MacBook Pro (13-inch Mid 2012), macOS Sierra (10.12.6)