Mac stuck loading after login

Please help me fix my computer! It gets stuck on the spinning ball after I log in. The dock and the bar at the top load, but my desktop files do not, and my computer becomes unresponsive. So far, I’ve run Disk Utility’s First Aid function on my hard drive, booted in Safe Mode, and tried to boot again normally, but it didn’t resolve the issue, so I just copied my important files onto my external hard drive while in Safe Mode. Safe Mode does work, but it's very slow and obviously the functionality is limited.

I ran etrecheck to see if I could get some help from all of you. Also, etrecheck wasn’t able to figure out what OS I have, but it’s Sierra 10.12.6. Here’s the report:

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


Disk Information:

APPLE HDD HTS547575A9E384 disk0: (750.16 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 749.30 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8 ()


USB Information:

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 748.93 GB (635.84 GB free)

Physical disk: disk0s2 749.30 GB Online


System Software:

Operating system information not found!


Possible adware:

Unknown file: /System/Library/LaunchAgents/com.apple.RemoteDesktop.plist

/System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent

Unknown file: /System/Library/LaunchAgents/com.apple.SSInvitationAgent.plist

/System/Library/CoreServices/RemoteManagement/ScreensharingAgent.bundle/Content s/Support/SSInvitationAgent.app/Contents/MacOS/SSInvitationAgent

Unknown file: /System/Library/LaunchAgents/com.apple.screensharing.MessagesAgent.plist

/System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Ma cOS/AppleVNCServer

Unknown file: /System/Library/LaunchAgents/com.apple.screensharing.agent.plist

/System/Library/CoreServices/RemoteManagement/ScreensharingAgent.bundle/Content s/MacOS/ScreensharingAgent

Unknown file: /System/Library/LaunchDaemons/com.apple.RFBEventHelper.plist

/System/Library/CoreServices/RFBEventHelper.bundle/Contents/MacOS/RFBEventHelpe rd

Unknown file: /System/Library/LaunchDaemons/com.apple.configureLocalKDC.plist

/usr/libexec/configureLocalKDC

Unknown file: /System/Library/LaunchDaemons/com.apple.emlog.plist

/usr/libexec/emlog.pl -l

Unknown file: /System/Library/LaunchDaemons/com.apple.gkreport.plist

/usr/libexec/gkreport

Unknown file: /System/Library/LaunchDaemons/com.apple.locate.plist

/usr/libexec/locate.updatedb

Unknown file: /System/Library/LaunchDaemons/com.apple.screensharing.plist

/System/Library/CoreServices/RemoteManagement/screensharingd.bundle/Contents/Ma cOS/screensharingd

Unknown file: /System/Library/LaunchDaemons/org.apache.httpd.plist

/usr/sbin/httpd-wrapper -D FOREGROUND

Unknown file: /System/Library/LaunchDaemons/ssh.plist

/usr/libexec/sshd-keygen-wrapper -i

12 possible adware files found. [Remove/Report]


Clean up:

/System/Library/LaunchAgents/com.apple.bluetooth.PacketLogger.plist

/AppleInternal/DevTools/Hardware/PacketLogger.app/Contents/MacOS/PacketLogger

Executable not found!

/System/Library/LaunchDaemons/com.apple.airplaydiagnostics.server.mac.plist

/AppleInternal/Applications/AirPlayDiagnostics.app/Contents/Resources/AirPlayDi agnosticsServer

Executable not found!

/System/Library/LaunchDaemons/com.apple.mobile.keybagd.plist

/usr/libexec/keybagd -t 15

Executable not found!

3 orphan files found. [Clean up]


System Launch Agents:

[loaded] com.apple.RemoteDesktop.plist (? 5a375bea 53969ff2 - installed 2017-06-22)

[loaded] com.apple.SSInvitationAgent.plist (? 1d961cf9 150a6dbc - installed 2017-06-22)

[loaded] com.apple.bluetooth.PacketLogger.plist (? ? ? - installed 2016-09-09) - /AppleInternal/DevTools/Hardware/PacketLogger.app/Contents/MacOS/PacketLogger: Executable not found!

[loaded] com.apple.screensharing.MessagesAgent.plist (? 4b17f9ac 1f7390d5 - installed 2017-06-12)

[loaded] com.apple.screensharing.agent.plist (? 9539ebb 8628a4f0 - installed 2017-06-12)

[loaded] com.openssh.ssh-agent.plist (Apple, Inc. - installed 2017-04-28) [Lookup]

[not loaded] 6 Apple tasks

[loaded] 182 Apple tasks

[running] 88 Apple tasks


System Launch Daemons:

[loaded] com.apple.RFBEventHelper.plist (? 6eaa3555 9d43d5d7 - installed 2017-06-12)

[loaded] com.apple.airplaydiagnostics.server.mac.plist (? ? ? - installed 2016-08-04) - /AppleInternal/Applications/AirPlayDiagnostics.app/Contents/Resources/AirPlayDi agnosticsServer: Executable not found!

[loaded] com.apple.configureLocalKDC.plist (Shell Script fdaa81a4 - installed 2016-07-30)

[running] com.apple.driver.ethcheck.plist (? abbd09ec 0 - installed 2017-07-14)

[running] com.apple.driver.ethcheckthunderbolt.plist (? 95c4d5ad 0 - installed 2017-07-14)

[not loaded] com.apple.emlog.plist (Shell Script 24984d78 - installed 2016-07-30)

[loaded] com.apple.gkreport.plist (Shell Script 602379f1 - installed 2016-08-15)

[not loaded] com.apple.jetsamproperties.Mac.plist (? ee96c1e8 ? - installed 2017-04-20)

[not loaded] com.apple.locate.plist (Shell Script 901bcab3 - installed 2016-07-30)

[failed] com.apple.mobile.keybagd.plist (? ? ? - installed 2016-08-05) - /usr/libexec/keybagd: Executable not found!

[loaded] com.apple.postfix.newaliases.plist (Shell Script dd5d53f9 - installed 2016-07-30)

[not loaded] com.apple.screensharing.plist (? 42abd9fd 7917ec01 - installed 2017-06-12)

[failed] com.apple.watchdogd.plist (Apple, Inc. - installed 2017-07-14)

[running] com.vix.cron.plist (Apple, Inc. - installed 2017-03-22) [Lookup]

[not loaded] org.apache.httpd.plist (Shell Script 4f12bccd - installed 2016-08-08) [Lookup]

[not loaded] org.cups.cups-lpd.plist (Apple, Inc. - installed 2017-07-14) [Lookup]

[loaded] org.cups.cupsd.plist (? 2322eb96 0 - installed 2017-07-14) [Lookup]

[not loaded] org.net-snmp.snmpd.plist (Shell Script 440756a - installed 2016-07-30) [Lookup]

[running] org.ntp.ntpd.plist (Shell Script 352be8e5 - installed 2016-07-30) [Lookup]

[not loaded] org.openldap.slapd.plist (Apple, Inc. - installed 2017-03-22) [Lookup]

[loaded] org.postfix.master.plist (Apple, Inc. - installed 2017-03-22) [Lookup]

[not loaded] ssh.plist (Shell Script edc54f2c - installed 2016-07-30) [Lookup]

[not loaded] 32 Apple tasks

[loaded] 168 Apple tasks

[running] 97 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-04-19) [Lookup]

[not loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-04-17) [Lookup]

[not loaded] com.oracle.java.Java-Updater.plist (? e565c18f 72ac4dde - installed 2017-07-27) [Lookup]


Launch Daemons:

[not loaded] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-17) [Lookup]

[not loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-30) [Lookup]

[not loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]

[not loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2016-10-28) [Lookup]

[not loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]

[not loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-21) [Lookup]

[not loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2016-07-27) [Lookup]


User Launch Agents:

[not loaded] com.cisco.videoguard6.plist (Shell Script 5dd1a706 - installed 2017-04-28) [Lookup]

[not loaded] com.cisco.videoguard6.uninstall.plist (Shell Script 68af4d9b - installed 2017-04-28) [Lookup]

[not loaded] com.cisco.videoguardmonitor.plist (Shell Script fa388da6 - installed 2017-04-28) [Lookup]

[not loaded] com.dtv.vgconnect.plist (Shell Script aaab42d2 - installed 2017-04-28) [Lookup]

[not loaded] com.dtv.vgconnect.uninstall.plist (Shell Script 86a0fd6f - installed 2017-04-28) [Lookup]

[not loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[not loaded] com.spotify.webhelper.plist (Spotify - installed 2017-07-27) [Lookup]


User Login Items:

Flux Application

(/Applications/Flux.app)

iTunesHelper Application (Apple, Inc. - installed 2017-07-19)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-04-17) [Lookup]

FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-31)

Flash Player: 26.0.0.137 (installed 2017-07-12) [Lookup]

SharePointBrowserPlugin: 14.7.1 (installed 2017-01-02) [Lookup]

nplastpass: 4.1.2 (installed 2016-12-17) [Lookup]

JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-07-27) Check version


User internet Plug-ins:

VSeeHelper: Unknown


Safari Extensions:

[enabled] Dashlane - Dashlane Inc. - http://www.dashlane.com (installed 2017-05-15)

[enabled] LastPass - LastPass - https://lastpass.com (installed 2017-07-20)


3rd Party Preference Panes:

Flash Player (installed 2017-06-23) [Lookup]

Java (installed 2017-07-27) [Lookup]


Time Machine:

Time Machine information requires OS X 10.8 "Mountain Lion" or later.


Top Processes by CPU:

3% WindowServer

1% kernel_task

0% fontd

0% mtmd

0% logd


Top Processes by Memory:

598 MB kernel_task

284 MB Safari

179 MB com.apple.WebKit.WebContent

176 MB Messages

148 MB Finder


Virtual Memory Information:

2.54 GB Available RAM

1.09 GB Free RAM

5.46 GB Used RAM

1.45 GB Cached files

0 B Swap Used


Software installs:

Adobe Flash Player: (installed 2017-07-12)

Java 8 Update 144: (installed 2017-07-27)


Install information may not be complete.


Diagnostics Information:

2017-08-02 01:49:59 system_profiler Crash [Open]

Cause: arguments: (

"/usr/sbin/system_profiler",

"-nospawn",

"-xml",

SPExtensionsDataType,

"-detailLevel",

full

), dataType: SPExtensionsDataType

2017-08-02 01:48:56 AppleSpell Crash [Open]

2017-08-02 01:18:45 Last shutdown cause: 3 - Hard shutdown

2017-08-02 00:57:16 AdobeUpdateDaemon Crash [Open]

Cause: dyld: launch, loading dependent libraries

/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

2017-08-02 00:43:45 suggestd Crash [Open]

2017-08-02 00:24:00 AdobeIPCBroker.app Crash [Open]

Cause: dyld: launch, loading dependent libraries

/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

2017-08-02 00:01:02 VTDecoderXPCService Crash [Open]

2017-08-01 23:59:35 Microsoft Word.app Crash [Open]

Cause: dyld: launch, loading dependent libraries

/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

2017-08-01 23:50:48 OmniOutliner.app Crash [Open]

Cause: dyld: launch, loading dependent libraries

/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

2017-08-01 20:47:35 lsd Crash [Open]

Cause: abort() called

2017-08-01 20:16:41 /Library/Logs/DiagnosticReports/mdworker32_2017-08-01-201641_[redacted].crash Crash [Open]

2017-08-01 19:19:50 ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2017-08-01-191950_[reda cted].crash Crash [Open]

2017-08-01 19:18:58 CiscoVideoGuardMonitor Crash [Open]

Cause: dyld: launch, loading dependent libraries

DYLD_FRAMEWORK_PATH=/Users/Aly/Library/Cisco/VideoGuardPlayer/VideoGuard6/Video Guard6.bundle/Contents/Frameworks/

2017-08-01 19:18:58 PCShowServerPMWrapper Crash [Open]

Cause: dyld: launch, loading dependent libraries

2017-08-01 19:09:27 Adobe Desktop Service.app Crash [Open]

Cause: dyld: launch, loading dependent libraries

2017-08-01 19:04:52 UpdaterStartupUtility Crash [Open]

Cause: dyld: launch, loading dependent libraries

2017-07-31 23:05:29 ~/Library/Logs/DiagnosticReports/CiscoVideoGuardMonitor_2017-07-31-230529_[reda cted].crash Crash [Open]

2017-07-31 23:02:56 mdworker32 Crash [Open]

Cause: dyld: launch, loading dependent libraries

2017-07-31 18:43:33 fpsaud Crash [Open]

Cause: dyld: launch, loading dependent libraries

2017-07-31 04:30:37 /Library/Logs/DiagnosticReports/mdworker32_2017-07-31-043037_[redacted].crash Crash [Open]

2017-07-31 04:28:28 /Library/Logs/DiagnosticReports/mdworker32_2017-07-31-042828_[redacted].crash Crash [Open]

2017-07-31 02:29:11 update_dyld_shared_cache Crash [Open]

MacBook Pro (13-inch Mid 2012), macOS Sierra (10.12.6)

Posted on Aug 2, 2017 6:42 AM

Reply
1 reply

Aug 2, 2017 7:03 PM in response to alyssaln

Hi,


Looks like your Mac is running very sluggish and not performing as you expect it to.


Great work with starting up in safe mode and safe guarding your important files and documents.


If safe mode allows the Mac to boot up successfully, check to see if you have any login items that can be causing performance issues: macOS Sierra: If you think you have incompatible login items


After removing these login items, try performing the SMC reset: Reset the System Management Controller (SMC) on your Mac


Restart your Mac normally and test the performance. Thanks for posting your question.


Let me know if this works for you.


Have a nice day.

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Mac stuck loading after login

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