Wifi & 4G/LTE internet connectivity issues. Have to power off and back on, or Reset Network Settings, (multiple times a day) to reconnect to internet.

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Level 1

13 points

Wifi & 4G/LTE internet connectivity issues. Have to power off and back on, or Reset Network Settings, (multiple times a day) to reconnect to internet.

I have an AT&T iPhone 7 Plus. Lately I have been having horrible connectivity issues, whether I am using wifi or 4G/LTE. When these issues come up, I have to power off my phone and power it back on, or reset my network settings, to reconnect. This not only affects my internet browsing, but any apps that connect to my phone as well.

The time that the internet will work is variable, but usually no longer than an hour or two. I am therefore powering my phone on and off anywhere from 5-10 times a day. If I reset my network settings, it seems to last longer, but I still have to either reset it again or power my phone on and off again (multiple times) during the day.

I have not tried restoring my phone, yet. I was hoping there might be another solutions before I did this.

Does anyone have any other ideas of what I might be able to do to get the phone to work correctly?

iPhone 7 Plus, iOS 10.3.3

Posted on Aug 2, 2017 9:08 AM

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Answer 1

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Saifan Pilot

Level 6

8,722 points

Aug 2, 2017 9:52 AM in response to jetedf001

Toggling Airplane mode might be a quicker way to resolve the symptom when it occurs, turn it on for 10 seconds or so, then turn it bak off.

However, the symptom described seems to be rooted at a hardware problem, maybe a loose connection of the RF antennas.

You can get your device serviced by contacting Apple Support, or by visiting an Apple Store or Apple Authorized Service Provider next to your place:

Start a service request: http://getsupport.apple.com/GetproductgroupList.action?locale=en_US&caller=sfaq& PRKEYS=PF9

Find an Apple Authorized Service Provider: https://locate.apple.com/us/en/

Make an Apple Store appointment: http://www.apple.com/retail/geniusbar/

Contact via phone: https://support.apple.com/HT201232

Contact your carrier: https://support.apple.com/contact

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Answer 2

jetedf001 Author

Level 1

13 points

Aug 2, 2017 9:50 AM in response to Saifan Pilot

I have not tried toggling airplane mode. This happens in random places, including when I am outside. I live in a small city (200k), so I am not around dead zones. It even happens in my house, with wifi. None of my other devices experience wifi issues, nor does my wife's iPhone 6.

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Answer 3

Aug 2, 2017 9:43 AM in response to jetedf001

Did you try toggling Airplane mode instead of powering the device?

Does this happen maybe when you go to an area with bad cell phone reception? For example a building basement?

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Answer 4

jetedf001 Author

Level 1

13 points

Aug 2, 2017 10:21 AM in response to Saifan Pilot

Using Airplane mode works! Thanks for the advice. I will get the antenna replaced.

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