EtreCheck has detected infected adware, should I delete files?

Question

EtreCheck has detected infected adware, should I delete files? How do I know they are right?It is almost impossible to use either safari or Chrome as &#x27;loadages&#x27; just keeps popping up.I have a 13" mac book pro mid 2009 running Yesomite 10.10.5Here is the report:EtreCheck version: 3.4.2 (436)Report generated 2017-08-03 15:53:15Download EtreCheck from https://etrecheck.comRuntime: 6:08Performance: Below AverageClick the [Lookup] links for more information from Apple Support Communities.Click the [Details] links for more information about that line.Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.Click the [Clean up] link to delete unused files.Problem: BeachballingDescription:adware virus keeps popping up disbabling proper use of web searching Hardware Information: ⓘ    MacBook Pro (13-inch, Mid 2009)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Pro - model: MacBookPro5,5    1 2.26 GHz Intel Core 2 Duo (Duo) CPU: 2-core    8 GB RAM Upgradeable - [Instructions]        BANK 0/DIMM0            4 GB DDR3 1067 MHz ok        BANK 1/DIMM0            4 GB DDR3 1067 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en1: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 356Video Information: ⓘ    NVIDIA GeForce 9400M - VRAM: 256 MB        Color LCD 1280 x 800Disk Information: ⓘ    HGST HTS545050A7E380 disk0: (500.11 GB) (Rotational)    [Show SMART report]        (disk0s1) &lt;not mounted&gt;  [EFI]: 210 MB        Macintosh HD (disk0s2 - Journaled HFS+) /  [Startup]: 499.25 GB (84.23 GB free)        (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB    HL-DT-ST DVDRW  GS23N  ()USB Information: ⓘ     EHCI Root Hub Simulation         Apple Inc. Built-in iSight      EHCI Root Hub Simulation         Apple Internal Memory Card Reader      OHCI Root Hub Simulation         Apple Inc. Apple Internal Keyboard / Trackpad         Apple Computer, Inc. IR Receiver      OHCI Root Hub Simulation         Apple Inc. BRCM2046 Hub             Apple Inc. Bluetooth USB Host Controller System Software: ⓘ    OS X Yosemite 10.10.5 (14F2315) - Time since boot: about 4 hoursConfiguration files: ⓘ    /etc/hosts - Count: 15Gatekeeper: ⓘ    Mac App Store and identified developersPossible adware: ⓘ    Adware: /Library/LaunchDaemons/com.Cartilaginei.service.plist    Adware: /Library/LaunchDaemons/com.Catha.service.plist    Adware: /Library/LaunchDaemons/com.Kohathite.service.plist    Adware: /Library/LaunchDaemons/com.Lak.service.plist    Adware: /Library/LaunchDaemons/com.Phytotomidae.service.plist    Adware: /Library/LaunchDaemons/com.antiphlogistian.service.plist    Unknown file: /Library/LaunchDaemons/com.apple.ertur.plist    Unknown file: /Library/LaunchDaemons/com.apple.kimathen.plist    Adware: /Library/LaunchDaemons/com.brachypinacoidal.service.plist    Adware: /Library/LaunchDaemons/com.bryogenin.service.plist    Adware: /Library/LaunchDaemons/com.burp.service.plist    Adware: /Library/LaunchDaemons/com.cantref.service.plist    Adware: /Library/LaunchDaemons/com.chaffiness.service.plist    Unknown file: /Library/LaunchDaemons/com.craw.plist    Adware: /Library/LaunchDaemons/com.disaccustom.service.plist    Adware: /Library/LaunchDaemons/com.excursionary.service.plist    Adware: /Library/LaunchDaemons/com.fastidiously.service.plist    Adware: /Library/LaunchDaemons/com.intrabronchial.service.plist    Adware: /Library/LaunchDaemons/com.kilterUpd.plist    Adware: /Library/LaunchDaemons/com.millistere.service.plist    Adware: /Library/LaunchDaemons/com.muff.service.plist    Adware: /Library/LaunchDaemons/com.pentine.service.plist    Adware: /Library/LaunchDaemons/com.posthippocampal.service.plist    Adware: /Library/LaunchDaemons/com.ritornello.service.plist    Adware: /Library/LaunchDaemons/com.sceuophorion.service.plist    Adware: /Library/LaunchDaemons/com.sectionize.service.plist    Adware: /Library/LaunchDaemons/com.semiatheist.service.plist    Adware: /Library/LaunchDaemons/com.stockkeeper.service.plist    Adware: /Library/LaunchDaemons/com.strigous.service.plist    Adware: /Library/LaunchDaemons/com.unmailed.service.plist    Adware: /Library/LaunchDaemons/com.unprofited.service.plist    Adware: /Library/LaunchDaemons/com.vitrifiable.service.plist    Unknown file: /Library/LaunchDaemons/com.vqfvknqlbtfh.plist    33 possible adware files found. [Remove/Report]Clean up: ⓘ    ~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist        /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper        Executable not found!    One orphan file found. [Clean up]Kernel Extensions: ⓘ        /Library/Application Support/Roxio    [not loaded]    com.roxio.TDIXController (2.0) [Lookup]        /System/Library/Extensions    [not loaded]    com.roxio.BluRaySupport (1.1.6) [Lookup]    [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.3 (26704) - SDK 10.4) [Lookup]        /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 (26704) - SDK 10.4) [Lookup]    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 (26704) - SDK 10.5) [Lookup]    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.3 (26704) - SDK 10.4) [Lookup]Startup Items: ⓘ    MobileBrServ: Path: /Library/StartupItems/MobileBrServ    Startup items no longer function in OS X Yosemite or laterSystem Launch Agents: ⓘ    [not loaded]    6 Apple tasks    [loaded]    146 Apple tasks    [running]    60 Apple tasksSystem Launch Daemons: ⓘ    [not loaded]    42 Apple tasks    [loaded]    141 Apple tasks    [running]    80 Apple tasksLaunch Agents: ⓘ    [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]    [loaded]    com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2013-04-21) [Lookup]    [running]    com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-07-07) [Lookup]    [running]    jp.co.canon.CUPSCAPT.BG.plist (? 33904f9c 9c018b65 - installed 2017-01-09) [Lookup]Launch Daemons: ⓘ    [loaded]    com.Cartilaginei.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.Catha.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.Kohathite.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.Lak.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.Phytotomidae.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2013-04-21) [Lookup]    [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-29) [Lookup]    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]    [loaded]    com.antiphlogistian.service.plist (Shell Script 10a0ea5e - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [not loaded]    com.apple.ertur.plist (? 0 ? - installed 2016-07-06)    [not loaded]    com.apple.kimathen.plist (? 0 ? - installed 2016-11-24)    [loaded]    com.brachypinacoidal.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.bryogenin.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.burp.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.cantref.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.chaffiness.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [not loaded]    com.craw.plist (? 0 ? - installed 2016-12-07) [Lookup]    [loaded]    com.disaccustom.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.excursionary.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.fastidiously.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [running]    com.huawei.mbbservice.plist (? d59902d6 af1157fb - installed 2015-09-05) [Lookup]    [loaded]    com.intrabronchial.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [not loaded]    com.kilterUpd.plist (? 0 ? - installed 2016-07-06) Adware!  [Remove/Report]    [loaded]    com.millistere.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.muff.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.pentine.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.posthippocampal.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.ritornello.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.rockysandstudio.WUHelper.plist (Rocky Sand Studio Ltd. - installed 2017-05-30) [Lookup]    [loaded]    com.sceuophorion.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.sectionize.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.semiatheist.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.stockkeeper.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.strigous.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [running]    com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-06-22) [Lookup]    [loaded]    com.unmailed.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.unprofited.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [loaded]    com.vitrifiable.service.plist (? 10a0ea5e 6e7829fd - installed 2016-11-23) Adware!  [Remove/Report]        /etc/run_app.sh    [not loaded]    com.vqfvknqlbtfh.plist (? 0 ? - installed 2016-11-24) [Lookup]User Launch Agents: ⓘ    [loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]    [loaded]    com.adobe.ARM.[...].plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]    [running]    com.akamai.single-user-client.plist (? 8f2c69f 6a3689c4 - installed 2017-01-23) [Lookup]    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]    [failed]    com.mackeeper.MacKeeper.Helper.plist (? e65cf578 0 - installed 2016-07-06) [Lookup] - /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper: Executable not found!User Login Items: ⓘ    iTunesHelper    Application (Apple, Inc. - installed 2017-05-25)        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    AdobeResourceSynchronizer    Application - Hidden         (/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)Internet Plug-ins: ⓘ    AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-07-21) [Lookup]    FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-14) [Lookup]    QuickTime Plugin: 7.7.3 (installed 2017-04-22)    AdobePDFViewerNPAPI: 11.0.09 (installed 2014-10-09) [Lookup]    AdobePDFViewer: 11.0.09 (installed 2014-10-09) [Lookup]    Flash Player: 26.0.0.137 (installed 2017-07-14) [Lookup]    Default Browser: 600 (installed 2015-12-06)    JavaAppletPlugin: 15.0.0 (installed 2014-08-29) Check version    NP_2020Player_IKEA: 5.0.94.1 (installed 2012-09-28) [Lookup]    Silverlight: 5.1.41212.0 (installed 2016-03-20) [Lookup]    iPhotoPhotocast: 7.0 (installed 2013-05-06)User internet Plug-ins: ⓘ    Aspera Web 3.5.2.95060: Unknown (installed 2014-10-28) [Lookup]    SigniantTransfer v5.4.3.70626: SigniantTransfer 5.4.3.70626 (installed 2015-07-30) [Lookup]3rd Party Preference Panes: ⓘ    Akamai NetSession Preferences (installed 2017-01-23) [Lookup]    Flash Player (installed 2017-06-23) [Lookup]    Growl (installed 2013-04-21) [Lookup]    Paragon NTFS for Mac ® OS X (installed 2013-04-21) [Lookup]    Trusteer Endpoint Protection (installed 2017-07-07) [Lookup]Time Machine: ⓘ    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 499.25 GB Disk used: 415.02 GB    Destinations:        Seagate Backup Plus Drive [Local]         Total size: 0 B         Total number of backups: 0         Oldest backup: -         Last backup: -         Size of backup disk: Too small            Backup size 0 B &lt; (Disk used 415.02 GB X 3)Top Processes by CPU: ⓘ        12%   WindowServer        11%   osascript         3%   launchservicesd         2%   kernel_task         2%   taskgatedTop Processes by Memory: ⓘ    685 MB    kernel_task    330 MB    Mail    293 MB    com.apple.WebKit.WebContent    242 MB    Safari    239 MB    com.apple.WebKit.WebContentTop Processes by Energy Use: ⓘ      8.98 WindowServer      4.08 Safari      3.34 launchservicesd      1.72 taskgatedVirtual Memory Information: ⓘ    4.16 GB   Available RAM    37 MB     Free RAM    3.84 GB   Used RAM    4.12 GB   Cached files    0 B       Swap UsedSoftware installs: ⓘ    IBM Security Trusteer Endpoint Protection:  (installed 2017-07-07)    Adobe Flash Player:  (installed 2017-07-14)    Adobe Acrobat XI Pro (11.0.20):  (installed 2017-07-21)    Install information may not be complete.Diagnostics Information: ⓘ    2017-08-01 19:59:13    Safari.app Hang [Open]Thanks for any advice to a firs timer on this site!

lisap6905 · Answer

Thank you all for your replies. I am happy to report that malwarebytes seemed to get rid of the problem so far! I am so excited I have had months of impossible surfing. I have run another check and the report is as below:Basically my system is too slow. Next question: Can I upgrade this computer? I have both memory slots in use so I am guessing not... Is it time for a new mac? EtreCheck version: 3.4.2 (436)Report generated 2017-08-03 16:50:54Download EtreCheck from https://etrecheck.comRuntime: 6:33Performance: Below AverageClick the [Lookup] links for more information from Apple Support Communities.Click the [Details] links for more information about that line.Problem: Computer is too slowHardware Information: ⓘ    MacBook Pro (13-inch, Mid 2009)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Pro - model: MacBookPro5,5    1 2.26 GHz Intel Core 2 Duo (Duo) CPU: 2-core    8 GB RAM Upgradeable - [Instructions]        BANK 0/DIMM0            4 GB DDR3 1067 MHz ok        BANK 1/DIMM0            4 GB DDR3 1067 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en1: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 356Video Information: ⓘ    NVIDIA GeForce 9400M - VRAM: 256 MB        Color LCD 1280 x 800Disk Information: ⓘ    HGST HTS545050A7E380 disk0: (500.11 GB) (Rotational)    [Show SMART report]        (disk0s1) &lt;not mounted&gt;  [EFI]: 210 MB        Macintosh HD (disk0s2 - Journaled HFS+) /  [Startup]: 499.25 GB (84.05 GB free)        (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB    HL-DT-ST DVDRW  GS23N  ()USB Information: ⓘ     EHCI Root Hub Simulation         Apple Inc. Built-in iSight      EHCI Root Hub Simulation         Apple Internal Memory Card Reader      OHCI Root Hub Simulation         Apple Inc. Apple Internal Keyboard / Trackpad         Apple Computer, Inc. IR Receiver      OHCI Root Hub Simulation         Apple Inc. BRCM2046 Hub             Apple Inc. Bluetooth USB Host Controller System Software: ⓘ    OS X Yosemite 10.10.5 (14F2315) - Time since boot: less than an hourConfiguration files: ⓘ    /etc/hosts - Count: 15Gatekeeper: ⓘ    Mac App Store and identified developersKernel Extensions: ⓘ        /Applications/Toast 11 Titanium/Spin Doctor.app    [not loaded]    com.hzsystems.terminus.driver (4) [Lookup]        /Applications/Toast 11 Titanium/Toast Titanium.app    [not loaded]    com.roxio.BluRaySupport (1.1.6) [Lookup]        /Library/Extensions    [loaded]    com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup]        /System/Library/Extensions    [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.3 (26704) - SDK 10.4) [Lookup]        /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 (26704) - SDK 10.4) [Lookup]    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 (26704) - SDK 10.5) [Lookup]    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.3 (26704) - SDK 10.4) [Lookup]        ~/Library/Services/ToastIt.service/Contents/MacOS    [not loaded]    com.roxio.TDIXController (2.0) [Lookup]Startup Items: ⓘ    MobileBrServ: Path: /Library/StartupItems/MobileBrServ    Startup items no longer function in OS X Yosemite or laterSystem Launch Agents: ⓘ    [not loaded]    6 Apple tasks    [loaded]    148 Apple tasks    [running]    58 Apple tasksSystem Launch Daemons: ⓘ    [not loaded]    42 Apple tasks    [loaded]    143 Apple tasks    [running]    78 Apple tasksLaunch Agents: ⓘ    [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]    [loaded]    com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2013-04-21) [Lookup]    [running]    com.malwarebytes.mbam.frontend.agent.plist (? 631295be 680057a5 - installed 2017-08-03) [Lookup]    [running]    com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-07-07) [Lookup]    [running]    jp.co.canon.CUPSCAPT.BG.plist (? 33904f9c 9c018b65 - installed 2017-01-09) [Lookup]Launch Daemons: ⓘ    [loaded]    com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2013-04-21) [Lookup]    [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-29) [Lookup]    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]    [running]    com.huawei.mbbservice.plist (? d59902d6 af1157fb - installed 2015-09-05) [Lookup]    [running]    com.malwarebytes.mbam.rtprotection.daemon.plist (? 31419c10 e3f423ee - installed 2017-08-03) [Lookup]    [running]    com.malwarebytes.mbam.settings.daemon.plist (? a40d558f d0b9e521 - installed 2017-08-03) [Lookup]    [loaded]    com.rockysandstudio.WUHelper.plist (Rocky Sand Studio Ltd. - installed 2017-05-30) [Lookup]    [running]    com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-06-22) [Lookup]User Launch Agents: ⓘ    [loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]    [loaded]    com.adobe.ARM.[...].plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]    [running]    com.akamai.single-user-client.plist (? 8f2c69f 6a3689c4 - installed 2017-01-23) [Lookup]    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]User Login Items: ⓘ    iTunesHelper    Application (Apple, Inc. - installed 2017-05-25)        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    AdobeResourceSynchronizer    Application - Hidden         (/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)Internet Plug-ins: ⓘ    AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-07-21) [Lookup]    FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-14) [Lookup]    QuickTime Plugin: 7.7.3 (installed 2017-04-22)    AdobePDFViewerNPAPI: 11.0.09 (installed 2014-10-09) [Lookup]    AdobePDFViewer: 11.0.09 (installed 2014-10-09) [Lookup]    Flash Player: 26.0.0.137 (installed 2017-07-14) [Lookup]    Default Browser: 600 (installed 2015-12-06)    JavaAppletPlugin: 15.0.0 (installed 2014-08-29) Check version    NP_2020Player_IKEA: 5.0.94.1 (installed 2012-09-28) [Lookup]    Silverlight: 5.1.41212.0 (installed 2016-03-20) [Lookup]    iPhotoPhotocast: 7.0 (installed 2013-05-06)User internet Plug-ins: ⓘ    Aspera Web 3.5.2.95060: Unknown (installed 2014-10-28) [Lookup]    SigniantTransfer v5.4.3.70626: SigniantTransfer 5.4.3.70626 (installed 2015-07-30) [Lookup]3rd Party Preference Panes: ⓘ    Akamai NetSession Preferences (installed 2017-01-23) [Lookup]    Flash Player (installed 2017-06-23) [Lookup]    Growl (installed 2013-04-21) [Lookup]    Paragon NTFS for Mac ® OS X (installed 2013-04-21) [Lookup]    Trusteer Endpoint Protection (installed 2017-07-07) [Lookup]Time Machine: ⓘ    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 499.25 GB Disk used: 415.20 GB    Destinations:        Seagate Backup Plus Drive [Local]         Total size: 0 B         Total number of backups: 0         Oldest backup: -         Last backup: -         Size of backup disk: Too small            Backup size 0 B &lt; (Disk used 415.20 GB X 3)Top Processes by CPU: ⓘ        17%   RTProtectionDaemon         5%   WindowServer         2%   mds         2%   kernel_task         1%   captmoncnabfTop Processes by Memory: ⓘ    651 MB    kernel_task    393 MB    com.apple.WebKit.WebContent    202 MB    mds_stores    167 MB    Safari    81 MB     imagentTop Processes by Energy Use: ⓘ      7.32 WindowServer      2.62 mds      1.24 captmoncnabf      0.70 opendirectorydVirtual Memory Information: ⓘ    5.32 GB   Available RAM    3.13 GB   Free RAM    2.68 GB   Used RAM    2.19 GB   Cached files    0 B       Swap UsedSoftware installs: ⓘ    IBM Security Trusteer Endpoint Protection:  (installed 2017-07-07)    Adobe Flash Player:  (installed 2017-07-14)    Adobe Acrobat XI Pro (11.0.20):  (installed 2017-07-21)    Malwarebytes for Mac:  (installed 2017-08-03)    Install information may not be complete.Diagnostics Information: ⓘ    2017-08-01 19:59:13    Safari.app Hang [Open]Files deleted by EtreCheck: ⓘ    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.Cartilaginei.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.Catha.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.Kohathite.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.Lak.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.Phytotomidae.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.antiphlogistian.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.brachypinacoidal.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.bryogenin.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.burp.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.cantref.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.chaffiness.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.disaccustom.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.excursionary.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.fastidiously.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.intrabronchial.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.kilterUpd.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.millistere.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.muff.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.pentine.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.posthippocampal.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.ritornello.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.sceuophorion.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.sectionize.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.semiatheist.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.stockkeeper.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.strigous.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.unmailed.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.unprofited.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.vitrifiable.service.plist - Unknown    2017-08-03 16:23:48 - ~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist - Unknown

lisap6905 · Answer

Thanks Eric, I have tired to do this. My current report, I am hopeful!This sleuthing is a new one on me, but it seems to work 🙂.EtreCheck version: 3.4.2 (436)Report generated 2017-08-04 01:59:05Download EtreCheck from https://etrecheck.comRuntime: 7:40Performance: Below AverageClick the [Lookup] links for more information from Apple Support Communities.Click the [Details] links for more information about that line.Click the [Clean up] link to delete unused files.Problem: Other problemHardware Information: ⓘ    MacBook Pro (13-inch, Mid 2009)    [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Pro - model: MacBookPro5,5    1 2.26 GHz Intel Core 2 Duo (Duo) CPU: 2-core    8 GB RAM Upgradeable - [Instructions]        BANK 0/DIMM0            4 GB DDR3 1067 MHz ok        BANK 1/DIMM0            4 GB DDR3 1067 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:en1: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 356Video Information: ⓘ    NVIDIA GeForce 9400M - VRAM: 256 MB        Color LCD 1280 x 800Disk Information: ⓘ    HGST HTS545050A7E380 disk0: (500.11 GB) (Rotational)    [Show SMART report]        (disk0s1) &lt;not mounted&gt;[EFI]: 210 MB        Macintosh HD (disk0s2 - Journaled HFS+) /[Startup]: 499.25 GB (83.81 GB free)        (disk0s3) &lt;not mounted&gt;[Recovery]: 650 MB    HL-DT-ST DVDRWGS23N()USB Information: ⓘ     EHCI Root Hub Simulation        Apple Inc. Built-in iSight     EHCI Root Hub Simulation        Apple Internal Memory Card Reader     OHCI Root Hub Simulation        Apple Inc. Apple Internal Keyboard / Trackpad        Apple Computer, Inc. IR Receiver     OHCI Root Hub Simulation        Apple Inc. BRCM2046 Hub            Apple Inc. Bluetooth USB Host ControllerSystem Software: ⓘ    OS X Yosemite 10.10.5 (14F2315) - Time since boot: less than an hourConfiguration files: ⓘ    /etc/hosts - Count: 15Gatekeeper: ⓘ    Mac App Store and identified developersClean up: ⓘ    /Library/LaunchAgents/com.trusteer.rapport.rapportd.plist        /Library/Rapport/bin/rapportd.app/Contents/MacOS/rapportd        Executable not found!    /Library/LaunchDaemons/com.trusteer.rooks.rooksd.plist        /Library/Rapport/bin/rooksd        Executable not found!    2 orphan files found. [Clean up]Kernel Extensions: ⓘ        /Applications/Toast 11 Titanium/Spin Doctor.app    [not loaded]    com.hzsystems.terminus.driver (4) [Lookup]        /Applications/Toast 11 Titanium/Toast Titanium.app    [not loaded]    com.roxio.BluRaySupport (1.1.6) [Lookup]        /Library/Extensions    [loaded]    com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup]        /System/Library/Extensions    [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.3 (26704) - SDK 10.4) [Lookup]        /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 (26704) - SDK 10.4) [Lookup]    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 (26704) - SDK 10.5) [Lookup]    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.3 (26704) - SDK 10.4) [Lookup]        ~/Library/Services/ToastIt.service/Contents/MacOS    [not loaded]    com.roxio.TDIXController (2.0) [Lookup]Startup Items: ⓘ    MobileBrServ: Path: /Library/StartupItems/MobileBrServ    Startup items no longer function in OS X Yosemite or laterSystem Launch Agents: ⓘ    [not loaded]    6 Apple tasks    [loaded]    150 Apple tasks    [running]    56 Apple tasksSystem Launch Daemons: ⓘ    [not loaded]    42 Apple tasks    [loaded]    140 Apple tasks    [running]    81 Apple tasksLaunch Agents: ⓘ    [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]    [loaded]    com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2013-04-21) [Lookup]    [running]    com.malwarebytes.mbam.frontend.agent.plist (? 631295be 680057a5 - installed 2017-08-03) [Lookup]    [failed]    com.trusteer.rapport.rapportd.plist (? 3c23cb0a 0 - installed 2017-06-22) [Lookup] - /Library/Rapport/bin/rapportd.app/Contents/MacOS/rapportd: Executable not found!    [running]    jp.co.canon.CUPSCAPT.BG.plist (? 33904f9c 9c018b65 - installed 2017-01-09) [Lookup]Launch Daemons: ⓘ    [loaded]    com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2013-04-21) [Lookup]    [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-29) [Lookup]    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]    [running]    com.huawei.mbbservice.plist (? d59902d6 af1157fb - installed 2015-09-05) [Lookup]    [running]    com.malwarebytes.mbam.rtprotection.daemon.plist (? 31419c10 e3f423ee - installed 2017-08-03) [Lookup]    [running]    com.malwarebytes.mbam.settings.daemon.plist (? a40d558f d0b9e521 - installed 2017-08-03) [Lookup]    [loaded]    com.rockysandstudio.WUHelper.plist (Rocky Sand Studio Ltd. - installed 2017-05-30) [Lookup]    [failed]    com.trusteer.rooks.rooksd.plist (? 861b4fc7 0 - installed 2017-06-22) [Lookup] - /Library/Rapport/bin/rooksd: Executable not found!User Launch Agents: ⓘ    [loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]    [loaded]    com.adobe.ARM.[...].plist (? ? ? - installed 2017-07-21) [Lookup]    [running]    com.akamai.single-user-client.plist (? 8f2c69f 6a3689c4 - installed 2017-01-23) [Lookup]    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]User Login Items: ⓘ    iTunesHelper    Application (Apple, Inc. - installed 2017-05-25)        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    AdobeResourceSynchronizer    Application - Hidden        (/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)Internet Plug-ins: ⓘ    AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-07-21) [Lookup]    FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-14) [Lookup]    QuickTime Plugin: 7.7.3 (installed 2017-04-22)    AdobePDFViewerNPAPI: 11.0.09 (installed 2014-10-09) [Lookup]    AdobePDFViewer: 11.0.09 (installed 2014-10-09) [Lookup]    Flash Player: 26.0.0.137 (installed 2017-07-14) [Lookup]    Default Browser: 600 (installed 2015-12-06)    JavaAppletPlugin: 15.0.0 (installed 2014-08-29) Check version    NP_2020Player_IKEA: 5.0.94.1 (installed 2012-09-28) [Lookup]    Silverlight: 5.1.41212.0 (installed 2016-03-20) [Lookup]    iPhotoPhotocast: 7.0 (installed 2013-05-06)User internet Plug-ins: ⓘ    Aspera Web 3.5.2.95060: Unknown (installed 2014-10-28) [Lookup]    SigniantTransfer v5.4.3.70626: SigniantTransfer 5.4.3.70626 (installed 2015-07-30) [Lookup]3rd Party Preference Panes: ⓘ    Akamai NetSession Preferences (installed 2017-01-23) [Lookup]    Flash Player (installed 2017-06-23) [Lookup]    Growl (installed 2013-04-21) [Lookup]    Paragon NTFS for Mac ® OS X (installed 2013-04-21) [Lookup]    Trusteer Endpoint Protection (installed 2017-07-07) [Lookup]Time Machine: ⓘ    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 499.25 GB Disk used: 415.43 GB    Destinations:        Seagate Backup Plus Drive [Local]        Total size: 0 B        Total number of backups: 0        Oldest backup: -        Last backup: -        Size of backup disk: Too small            Backup size 0 B &lt; (Disk used 415.43 GB X 3)Top Processes by CPU: ⓘ        11% RTProtectionDaemon         7% WindowServer         5% mdworker         3% kernel_task         2% opendirectorydTop Processes by Memory: ⓘ    556 MB    kernel_task    187 MB    mds_stores    73 MB     imagent    58 MB     RTProtectionDaemon    51 MB     softwareupdatedTop Processes by Energy Use: ⓘ      8.00 WindowServer      6.58 mds      6.42 mds_stores      1.76 fseventsdVirtual Memory Information: ⓘ    6.02 GB Available RAM    3.14 GB Free RAM    1.98 GB Used RAM    2.87 GB Cached files    0 B       Swap UsedSoftware installs: ⓘ    IBM Security Trusteer Endpoint Protection:(installed 2017-07-07)    Adobe Flash Player:(installed 2017-07-14)    Adobe Acrobat XI Pro (11.0.20):(installed 2017-07-21)    Malwarebytes for Mac:(installed 2017-08-03)    Install information may not be complete.Diagnostics Information: ⓘ    2017-08-03 18:05:50    com.apple.WebKit.WebContent High CPU use [Open] [Details]    2017-08-01 19:59:13    Safari.app Hang [Open]Files deleted by EtreCheck: ⓘ    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.Cartilaginei.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.Catha.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.Kohathite.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.Lak.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.Phytotomidae.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.antiphlogistian.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.brachypinacoidal.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.bryogenin.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.burp.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.cantref.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.chaffiness.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.disaccustom.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.excursionary.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.fastidiously.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.intrabronchial.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.kilterUpd.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.millistere.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.muff.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.pentine.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.posthippocampal.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.ritornello.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.sceuophorion.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.sectionize.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.semiatheist.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.stockkeeper.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.strigous.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.unmailed.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.unprofited.service.plist - Unknown    2017-08-03 16:16:07 - /Library/LaunchDaemons/com.vitrifiable.service.plist - Unknown    2017-08-03 16:23:48 - ~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist - Unknown

seventy one · Answer

There is quite a lot of improvement but you need to remove trusteer rapport (there are at least 4 entries)  It is a known troublemaker whatever your bank may say.   There are also potential problems with roxio and its link with com.hzsystems and your outdated toast 11 titanium/ toast but the items themselves are outside my experience.I Googled these items to learn of this.   Updating it may help.But we&#x27;ve made progress.

Eric Root · Answer

You can upgrade your RAM, but before doing anything, try uninstalling Trusteer using the link I posted earlier. It is a known problem in Macs as seventy one posted.The 2 places I’ve seen recommended most to buy reliable RAM are below. I have purchased RAM several times and a hard drive from Other World Computing and have always been very satisfied with the product and service. They have on-line instructions on how to replace the RAM. OWC has also tested RAM above what Apple states is the maximum. I had 6GB installed on an early 2008 iMac supposedly limited to 4 GB and noticed an improvement.CrucialOther World Computing

seventy one · Answer

Hello lisapIs the above your latest report; if so it does not appear that &#x27;trusteer&#x27; has gone. I spotted entries at several places ... Clean up, Launch Agents, Launch Daemons, 3rd Party preference panes, Software installs.    Once these are removed your machine will improve further.I was hoping someone could comment on the Toast 11 titanium situation but it seems to have been missed so far.   It is usually best to try to read through the report to see if things that need removing are no longer showing before publishing again ... otherwise we end up with huge and complex posts with multiple reports.

JohninIreland · Answer

look at the date on that adware 2016-11-23 that looks to be when you got hit. I would certainly go with the remove of anything in the list installed on that day.After doing the removal, reboot and see what etrecheck says at that point, you may have some of the stuff you deleted come back. But thats a starting point.

seventy one · Answer

Yes; agree with Jimmy.  Using Malwarebytes to remove MacKeeper first and foremost will clear many others as well.Link for Malwarebytes ...https://www.malwarebytes.com/mac/

JimmyCMPIT · Answer

Yes, delete them.if you need a 2nd opinion on whatever else may be on your mac try malwarebytes for macwww.malwarebytes.com

getangar · Answer

Yes sure ... remove the malware and give a try with this: Malwarebytes | Malwarebytes for Mac

Eric Root · Answer

Get rid of Trusteer. It doesn’t work well under Mac OS.Trusteer Rapport UninstallAfter deleting the adware and Trusteer, run the report again and paste in a new reply.

lisap6905 · Answer

Thank you I did that deinstall.

lisap6905 · Answer

Thank you, I have just made a new report and there is no red on it is shorter! So I am hoping that might be it for now.

lisap6905 · Answer

Ps. thanks for all the comments and suggestions.