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hi, my apple watch 2 shut down unexpected and then if i want to turn it on need to push both side button for 5-7 sec

Apple watch 2 -38

Intried reboot few times but no changes

Posted on Aug 6, 2017 9:15 PM

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Question marked as Best reply

Posted on Aug 7, 2017 12:23 AM

Hi


If your Apple Watch is initially responsive, then the following steps may help (check after each):


If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:


Restart both your iPhone and your Apple Watch, turning both off together, then restarting your iPhone first:


Unpair and re-pair your Apple Watch:


Otherwise, follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:


If your Apple Watch won't charge or it won't turn on - Apple Support

2 replies
Question marked as Best reply

Aug 7, 2017 12:23 AM in response to Madan2105

Hi


If your Apple Watch is initially responsive, then the following steps may help (check after each):


If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:


Restart both your iPhone and your Apple Watch, turning both off together, then restarting your iPhone first:


Unpair and re-pair your Apple Watch:


Otherwise, follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:


If your Apple Watch won't charge or it won't turn on - Apple Support

hi, my apple watch 2 shut down unexpected and then if i want to turn it on need to push both side button for 5-7 sec

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