watch won't give me credit for standing sometimes, even if I'm walking around, until I reboot it

Sometimes my watch will tell me to stand up, but I know I've recently been running around. So, I'll stand up anyway. I can pace for a few minutes, and it still won't get me that blue line to show that I've stood that hour. That's when I know I need to reboot. So, I reboot, and it's back to normal.


What's the deal? I know it's silly, but I want credit for my standing. It is "unfair" to not get the credit. 😝

Apple Watch Series 2, iOS 10.3.3

Posted on Aug 7, 2017 12:21 PM

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4 replies

Aug 7, 2017 3:18 PM in response to jesse_dylan

Hi


For the purpose of crediting the hourly Stand achievement, your Apple Watch aims to identify when you have stood up and moved around for at least one minute during that hour.


Apple Watch uses an accelerometer to identify movement, so arm movement equivalent to changing from a seated to a standing position followed by a minute's walk around with your arms swinging naturally should help to register this.


If you believe that you have met this requirement, but Stand credits are still not being awarded, it may help to follow these steps, which have previously resolved the same issue for other users:


If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:


On your iPhone in the Watch app, go to: My Watch > General > Wrist Detection - confirm that this is turned on.

  • Note that Wrist Detection can be affected by temporary or permanent skin changes, such as by some wrist tattoos.
  • Stand credit will not be awarded unless Wrist Detection is enabled.


If Passcode is enabled, check that you are unlocking your watch each day after placing it on your wrist and that you are wearing your watch sufficiently snugly (neither too tightly nor too loosely).


On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn Fitness Tracking off.


Restart both devices by turning both off together, then restarting your iPhone first:


Re-enable Fitness Tracking.

Aug 7, 2017 3:34 PM in response to Jonathan UK

Hi there--


It works 99% of the time, but the other 1% is annoying. As soon as it tells me to stand up, I can get up and walk briskly for 10 minutes and it won't give me credit. The only thing that solves it is rebooting my watch, and then I'm fine. The only thing I haven't tried is turning off, and re-enabling, fitness tracking, but if it works 99% of the time, doing that probably won't fix the 1%, right?


Thanks,

Jesse

Aug 7, 2017 3:40 PM in response to jesse_dylan

If the issue persists, then the following further steps may help:


Recalibrate your Apple Watch, resetting any existing calibration data and starting the process afresh:


Check that your personal information remains accurate:

  • On your iPhone, in the Watch app, go to: My Watch (tab) > Health > Edit - tap and adjust items, then tap on Done.


If the issue then still persists, I suggest that you contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance, including - if recommended - to arrange for your Apple Watch to be checked and, if required, serviced:


Apple Watch Service Answer Center - Apple Support

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watch won't give me credit for standing sometimes, even if I'm walking around, until I reboot it

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