can i get photos when my phone says support.apple.com/iphone/restore. I cannot update through itunes.

My phone says support.apple.com/iphone/restore. I need to get the photos off of this phone but itunes will not allow me to update my phone. It keeps saying error 26 we cannot update your phone. Is there anyway to get photos from this phone?

iPhone 6

Posted on Aug 7, 2017 2:30 PM

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3 replies

Aug 7, 2017 2:34 PM in response to busby121

It sounds like the device is in Recovery Mode. If that is the case, then your data is not available. The error you have provided is a hardware error. Get help with iOS update and restore errors - Apple Support


You need to make an appointment at the Genius Bar of the nearest Apple store to have it checked. If you attempted the restore and received the error 26, then your photos are already gone.


Check your hardware

If you see error 53, use these steps.

If you see one of the errors below, you might have a hardware issue:

  • 1, 3, 10, 11, 12, 13, 14, 16
  • 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
  • 1002, 1004, 1011, 1012, 1014, 1667 1669

Here's what to check. Try again after each step:

  1. If iTunes is already open, quit and reopen it.
  2. Check your third-party security software.
  3. Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your iOS device.
  4. Check for outdated or modified software.

If you still see the error, contact Apple Support.

Aug 23, 2017 9:41 AM in response to busby121

If you are shooting to resolve error 26 issues but fail to update your phone, there are some simple ways might help you out, such as use the latest version of iTunes, change another USB cable, turn off the third-party security software and so on. Possibly the DFU restore will fix it out but with data loss. Detailed introductions can be found here: Resolve issues of iTunes and third party software.


As I know, error 26 mostly causes by the bloated data partition and lack of storage space. This also means that it would be a little hard for you to fix this problem without data loss. But as described in how to get back photos from iPhone article, try to check out if you have created a backup in iTunes or iCloud. In this case that you are allowed to restore the latest backup to get this problem fixed. Or you can sign back to iCloud Photos Library to see if you can find your photos there.
<Link Edited by Host>

Aug 28, 2017 3:46 AM in response to andyammm

Hi Andy,


How do you know that error 26 mostly causes by the bloated data partition and lack of storage space? I cannot find any reference about it in HT204770 page.


By the way, by your experience, do you know what could cause the error 9, please? (I cannot find either any explanation on its page If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support )


Thanks in advance!

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can i get photos when my phone says support.apple.com/iphone/restore. I cannot update through itunes.

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