How to remove an apple ID that does not exist anymore

My new 7+ was partially restored at the Sprint store, but somehow, the new phone is asking for the password to an apple ID that no longer exists. Your comments above say it exists forever, but if that is the case, why does Apple tell me the AppleID does not exist?

How can I restore my phone to factory settings when I am asked for a password to an Apple ID that doesn't exist per Apple?

Yes, I did change the email address associated with the Apple ID. I can use the current apple ID no problem.

The issue I have is my new phone shows my AppleID to be the old one in Settings, and I don't have the password for it which is required to turn off Find iPhone which I need to do in order to reset the phone.

The store that did the backup of old phone and restore to new phone somehow only managed to download/restore info up to the year 2014, so I don't have a ton of contacts, etc. which I need.

When I am in Settings, my Apple ID shows my correct name, but the old email address. I cannot sign out, change password, restore, or anything. I have tried to reset password, but when I enter the Apple ID, it says it is not a valid Apple ID.

Apple ID accounts never die; they exist forever. Even if the email address changes, the account remains. And purchases made with an Apple account remain with that account forever. So you will have to delete all content purchased or downloaded with that account, and re-purchase it. Or recover the account and use it.

Note also that, while the Apple ID is an email address, it is also a user ID. If you have the password you can still use the old email address to log in to https://appleid.apple.com to change the email address. If you have trouble with that you can contact Apple's Account Security Team by following this link: Apple ID: Contacting Apple for help with Apple ID account security or by calling and asking for help with account security: Apple phone contacts

You can ignore my last message. I was able to restore successfully.

I am asked for a password to an Apple ID that doesn't exist per Apple?

This can happen when the email address associated with an Apple ID is changed. the Apple ID still exists, but with a different "name"

Did your Dad ever change the email address for his Apple ID?

If this is just for some apps, you can remove those apps to stop the prompts.

Shadobender wrote:

Yes, I did change the email address associated with the Apple ID.

When I am in Settings, my Apple ID shows my correct name, but the old email address.

Then the passwords should be the same. The Apple ID did not change.

Thank you very much for such a quick reply. I was able to turn off Find iPhone, after several errors, so password works (I thought I had tried it several times, but maybe not).

Now for the bigger question, any idea why only info up to 2014 was backed up/transferred to my new iPhone? I went to the store where I bought the phone and they did the process, but my texts, emails, and contacts did not all come over (again, nothing past 2014, which might be the time period I changed the email address...)

Any ideas? I was going to do the backup and restore process again (after resetting new iPhone), to see if it would work.

But, is it possible the two Apple ID's might be causing the problem?

Thanks again!