Kernel Panic - On wake up from sleep

Question

Level 1

15 points

Kernel Panic - On wake up from sleep

I have kernel panics since this week, I never had that before. It happens every time my MacBook Air (11-inch, Mid 2011) is waking up from sleep. How can I solve this? (I can put "Computer sleep" to "never", that helps, but how can I solve the real problem?

Thank you for your help

Anonymous UUID: 9AABB2E7-152D-10DE-43C6-DF617A006A2A

Tue Aug 8 14:41:28 2017

*** Panic Report ***

panic(cpu 3 caller 0xffffff80009fe39d): Kernel trap at 0x0000000000000000, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000004132000, CR4: 0x00000000000626e0

RAX: 0xffffff7f81fe5828, RBX: 0xffffff800de11800, RCX: 0xffffff800fa121e0, RDX: 0x0000000000000000

RSP: 0xffffff809a9e3d58, RBP: 0xffffff809a9e3d70, RSI: 0x0000000000000000, RDI: 0xffffff800fb04b40

R8: 0x00000000ffffffff, R9: 0xffffff809a9e3c44, R10: 0x0000000000000010, R11: 0x0000000000000000

R12: 0xffffff7f82056980, R13: 0xffffff800babd528, R14: 0x0000000000000000, R15: 0x0000000000000001

RFL: 0x0000000000010282, RIP: 0x0000000000000000, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x3, PL: 0, VF: 1

Backtrace (CPU 3), Frame : Return Address

0xffffff809a9e39e0 : 0xffffff80008e953c

0xffffff809a9e3a60 : 0xffffff80009fe39d

0xffffff809a9e3c40 : 0xffffff800089a593

0xffffff809a9e3c60 : 0x0

0xffffff809a9e3d70 : 0xffffff7f82056ac8

0xffffff809a9e3db0 : 0xffffff8000ebd76a

0xffffff809a9e3e20 : 0xffffff7f82056966

0xffffff809a9e3e50 : 0xffffff8000ea2c80

0xffffff809a9e3ee0 : 0xffffff8000ea29fa

0xffffff809a9e3f00 : 0xffffff800092219a

0xffffff809a9e3fb0 : 0xffffff80008978f7

Kernel Extensions in backtrace:

com.apple.driver.IOBluetoothHIDDriver(5.0.5f1)[11F4B2E3-12FE-3BC9-A13A-C76604A9 94B4]@0xffffff7f82050000->0xffffff7f82069fff

dependency: com.apple.iokit.IOHIDFamily(2.0.0)[6035514B-B403-36FD-BD88-6ADCD3990C9F]@0xffff ff7f8181f000

dependency: com.apple.iokit.IOBluetoothFamily(5.0.0f18)[3AA9411B-1D19-318E-A777-19A4F0DC9D0 2]@0xffffff7f81f5d000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

16G29

Kernel version:

Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64

Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03

Kernel slide: 0x0000000000600000

Kernel text base: 0xffffff8000800000

__HIB text base: 0xffffff8000700000

System model name: MacBookAir4,1 (Mac-C08A6BB70A942AC2)

System uptime in nanoseconds: 14342454575222

last loaded kext at 13171564151405: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8398d000, size 32768)

last unloaded kext at 13262426585879: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8398d000, size 32768)

loaded kexts:

com.apple.filesystems.afpfs 11.0.5

com.apple.nke.asp-tcp 8.0.1

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.23.17

com.apple.driver.AppleBluetoothMultitouch 92

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleMikeyDriver 279.48

com.apple.driver.AppleHDA 279.48

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.0f18

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.0f18

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleBacklight 170.9.20

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.driver.AppleIntelHD3000Graphics 10.0.2

com.apple.driver.AppleIntelSNBGraphicsFB 10.0.2

com.apple.driver.AppleUSBDisplays 380

com.apple.driver.AppleUSBTCButtons 252

com.apple.driver.AppleUSBTCKeyboard 252

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.1

com.apple.driver.AppleFWOHCI 5.5.5

com.apple.iokit.AppleBCM5701Ethernet 10.2.10

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleAHCIPort 326.60.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleBluetoothHIDKeyboard 199

com.apple.driver.AppleHIDKeyboard 199

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.driver.IOBluetoothHIDDriver 5.0.5f1

com.apple.driver.AppleMultitouchDriver 368.16

com.apple.driver.AppleInputDeviceSupport 76.7

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 159.9

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.0f18

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.0f18

com.apple.iokit.IOBluetoothFamily 5.0.0f18

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOFireWireIP 2.2.7

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IONDRVSupport 516.1

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.AppleUSBAudio 308.7

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIUpAdapter 2.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleUSBMultitouch 258

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.iokit.IOFireWireFamily 4.6.6

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBEHCIPCI 1.1

com.apple.driver.usb.AppleUSBEHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

MacBook Air, macOS Sierra (10.12.6)

Posted on Aug 8, 2017 8:09 AM

Reply

Answer 1

JimmyCMPIT

Level 7

29,229 points

Aug 9, 2017 5:52 AM in response to mkreienbuehl

I think part of the problem may be you are taxing your system when you only have 4GB RAM to go around, that's barely enough to boot into Sierra and open one or two applications. Unfortunately the Air's are not upgradable.

From your spotlight (magnifying glass) icon type "Activity Monitor" without the quotes, go to the Memory tab and look at your memory pressure.

then see this article

Use Activity Monitor on your Mac - Apple Support

Reply

Answer 2

mkreienbuehl Author

Level 1

15 points

Aug 10, 2017 8:33 AM in response to BobHarris

Thank you all for your help. I solved the problem by doing the following: In the System Preferences "Bluetooth"=> "Advanced" I disabled "Allow Bluetooth devices to wake this computer". Now, I never had Panic again.

Reply

Answer 3

JimmyCMPIT

Level 7

29,229 points

Aug 8, 2017 8:19 AM in response to mkreienbuehl

shut down; disconnect all external devices and reset the smc

https://support.apple.com/en-us/HT201295

repeat this process twice

then boot into safe mode

https://support.apple.com/en-us/HT201262

then reboot normally with devices disconnected.

If the issue returns then; as getangar suggests; you may post an etrecheck report for futher analysis.

Reply

Answer 4

mkreienbuehl Author

Level 1

15 points

Aug 8, 2017 12:01 PM in response to JimmyCMPIT

1) I did, as you wrote above. I noticed, that Kernel Panic did not happen, when Bluetooth is off. There is only Kernel Panic, when Bluetooth is connected (Apple Mighty Mouse / Apple Wireless Keyboard).

2) etrecheck

EtreCheck version: 3.4.2 (436)

Report generated 2017-08-08 20:54:55

Download EtreCheck from https://etrecheck.com

Runtime: 2:44

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Hardware Information: ⓘ

MacBook Air (11-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir4,1

1 1.8 GHz Intel Core i7 (i7-2677M) CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en0: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 664

iCloud Quota: 22.77 GB available

Video Information: ⓘ

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1366 x 768

Thunderbolt Display 2560 x 1440

Disk Information: ⓘ

TS480GJDM500 disk0: (480.1 GB) (Solid State - TRIM: No)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 479.24 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB20Bus

Apple Inc. FaceTime Camera (Built-in)

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Display)

Apple Inc. Apple Thunderbolt Display

Apple Inc. Display Audio

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt Display

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 478.89 GB (99.49 GB free)

Encrypted AES-XTS Unlocked

Physical disk: disk0s2 479.24 GB Online

System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/System/Library/Extensions

[not loaded] com.roxio.BluRaySupport (1.1.3) [Lookup]

System Launch Agents: ⓘ

[not loaded] 9 Apple tasks

[loaded] 177 Apple tasks

[running] 68 Apple tasks

[killed] 28 Apple tasks

28 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[not loaded] 39 Apple tasks

[loaded] 176 Apple tasks

[running] 86 Apple tasks

[killed] 17 Apple tasks

17 processes killed due to insufficient RAM

Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 e92009a9 - installed 2017-07-25) [Lookup]

[loaded] com.apple.aelwriter.plist (Apple, Inc. - installed 2010-04-29)

[running] com.backblaze.bzserv.plist (Backblaze - installed 2017-05-30) [Lookup]

[loaded] com.bombich.ccc.plist (? 41245744 9979eace - installed 2012-05-03) [Lookup]

[running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-07-31) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-07-13) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-31) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-03-09) [Lookup]

[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]

User Launch Agents: ⓘ

[running] com.backblaze.bzbmenu.plist (Backblaze - installed 2017-08-08) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-08) [Lookup]

[running] com.petzl.OSByPetzl.plist (? 14644863 4b237e09 - installed 2017-08-03) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-08-08) [Lookup]

User Login Items: ⓘ

Dropbox Programm

(/Applications/Dropbox.app)

SpeechSynthesisServer Programm

(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

CCC User Agent Programm (Bombich Software, Inc. - installed 2017-07-31)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

Internet Plug-ins: ⓘ

Silverlight: 5.1.50709.0 (installed 2016-09-20) [Lookup]

FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-20)

Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]

SharePointBrowserPlugin: 14.7.2 (installed 2017-03-14) [Lookup]

Google Earth Web Plug-in: 6.0 (installed 2011-05-17) [Lookup]

GarminGpsControl: 4.2.0.0 (installed 2014-04-01) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

DirectorShockwave: 11.6.8r638 (installed 2012-12-12) [Lookup]

PepperFlashPlayer: 26.0.0.151 (installed 2017-08-08) [Lookup]

Safari Extensions: ⓘ

[enabled] Shortly - Zhusee (ZZHC Studio) - http://zzhc.org/shortly/ (installed 2012-07-01)

[disabled] feedly - The feedly team - http://www.feedly.com (installed 2013-06-22)

3rd Party Preference Panes: ⓘ

Backblaze Backup (installed 2017-05-30) [Lookup]

Flash Player (installed 2017-07-25) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 478.89 GB Disk used: 379.40 GB

Destinations:

TM mkl [Network]

Total size: 999.52 GB

Total number of backups: 18

Oldest backup: 01.08.17, 12:08

Last backup: 08.08.17, 20:43

Size of backup disk: Too small

Backup size 999.52 GB < (Disk used 379.40 GB X 3)

Top Processes by CPU: ⓘ

5% WindowServer

1% kernel_task

1% mdworker

0% bzfilelist

0% Dropbox

Top Processes by Memory: ⓘ

581 MB kernel_task

86 MB Finder

69 MB Dropbox

67 MB soagent

61 MB cloudd

Top Processes by Network Use: ⓘ

Input Output Process name

5 KB 8 MB bztransmit

2 MB 109 KB mDNSResponder

129 KB 562 KB Dropbox

49 KB 16 KB netbiosd

13 KB 29 KB apsd

Top Processes by Energy Use: ⓘ

18.84 mdworker

18.12 mdworker

6.58 WindowServer

2.12 mds

Virtual Memory Information: ⓘ

688 MB Available RAM

43 MB Free RAM

3.33 GB Used RAM

645 MB Cached files

569 MB Swap Used

Software installs: ⓘ

Adobe Flash Player: (installed 2017-07-12)

Microsoft AutoUpdate: (installed 2017-07-13)

Adobe Pepper Flash Player: (installed 2017-07-13)

Microsoft PowerPoint for Mac: (installed 2017-07-14)

Microsoft Outlook for Mac: (installed 2017-07-14)

Microsoft OneNote for Mac: (installed 2017-07-14)

Microsoft Word for Mac: (installed 2017-07-14)

Microsoft Excel for Mac: (installed 2017-07-14)

Microsoft Word for Mac: (installed 2017-07-14)

Reeder: 3.0.5 (installed 2017-07-20)

Microsoft Outlook for Mac: (installed 2017-07-22)

Super Video Converter: 6.2.27 (installed 2017-07-24)

Super Music Converter: 6.2.29 (installed 2017-07-28)

Cyberduck: 6.2.0 (installed 2017-07-28)

Adobe Flash Player: (installed 2017-08-08)

Adobe Pepper Flash Player: (installed 2017-08-08)

Install information may not be complete.

Diagnostics Information: ⓘ

2017-08-08 20:09:50 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions: None

2017-08-08 18:55:21 backupd High CPU use [Open] [Details]

2017-08-08 14:34:54 Microsoft Excel.app Crash [Open]

Cause: abort() called

terminating with uncaught exception of type std::__1::system_error: mutex lock failed: Invalid argument

2017-08-08 10:26:47 Safari.app Crash [Open]

Cause: Configuration error: No SDK cache entry for extension!

2017-08-08 10:26:42 iBooks.app Crash [Open]

Cause: Configuration error: No SDK cache entry for extension!

2017-08-08 10:15:27 SystemUIServer.app Crash [Open]

Cause: objc_msgSend() selector name: updateMenuState

com.apple.menuextra.TimeMachine

com.apple.menuextra.airport

com.apple.menuextra.bluetooth

com.apple.menuextra.clock

com.apple.menuextra.battery

com.apple.menuextra.airplay

com.apple.menuextra.keychain

2017-08-06 18:12:56 iTunes.app High CPU use [Open] [Details]

2017-08-06 17:23:23 com.apple.WebKit.Databases High CPU use [Open] [Details]

Files deleted by EtreCheck: ⓘ

2017-08-08 16:34:53 - ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist - Unknown

Reply

Answer 5

BobHarris

Level 9

53,417 points

Aug 9, 2017 6:26 AM in response to mkreienbuehl

I noticed, that Kernel Panic did not happen, when Bluetooth is off. There is only Kernel Panic, when Bluetooth is connected (Apple Mighty Mouse / Apple Wireless Keyboard).

It does appear to be Bluetooth related panic. The following is the backtrace from your panic report.

Kernel Extensions in backtrace:

com.apple.driver.IOBluetoothHIDDriver(5.0.5f1)[11F4B2E3-12FE-3BC9-A13A-C76604A9 94B4]@0xffffff7f82050000->0xffffff7f82069fff

dependency: com.apple.iokit.IOHIDFamily(2.0.0)[6035514B-B403-36FD-BD88-6ADCD3990C9F]@0xffff ff7f8181f000

dependency: com.apple.iokit.IOBluetoothFamily(5.0.0f18)[3AA9411B-1D19-318E-A777-19A4F0DC9D0 2]@0xffffff7f81f5d000

As an experiment, you might try moving all the Bluetooth related preferences to a safe place and letting the system create new ones (you will most likely need to re-pair your Bluetooth devices)

Finder -> Go -> Go to folder -> ~/Library/Preferences (the ~ is the tilda key generally found in the upper left corner of your keyboard
Look for files with bluetooth in the file name
Finder -> Go -> Go to folder -> /Library/Preferences
Look for files with bluetooth in the file name

After moving them out of those folders, reboot your system. Does the system still panic, after you have paired your devices again?

Reply

Answer 6

John Galt

Level 10

141,634 points

Aug 9, 2017 6:05 AM in response to mkreienbuehl

Battery: Health = Check Battery - Cycle count = 664

Have Apple evaluate that Mac's battery, and replace it if required: Contact Support.

There is nothing wrong with 4 GB memory. That is not causing the problem.

Reply

Answer 7

JimmyCMPIT

Level 7

29,229 points

Aug 9, 2017 6:22 AM in response to John Galt

John Galt wrote:

Battery: Health = Check Battery - Cycle count = 664

Have Apple evaluate that Mac's battery, and replace it if required: Contact Support.

There is nothing wrong with 4 GB memory. That is not causing the problem.

You may be right, and I agree get the battery checked by Apple, but excuse my ignorance; my understanding is the max cycle count for a 2011 macbook air is 1000 so I don't know if 664 is significant. What I did see is that there are almost 50 processes at startup that can not kick off with the OP's limited RAM. If you see evidence that the battery is the cause of the KP would you direct me to where I can find this in the report to determine this cause going forward. Thank you.

Reply

Answer 8

getangar

Level 5

4,548 points

Aug 8, 2017 8:13 AM in response to mkreienbuehl

Start to have a look with this in case you have specific problem: https://etrecheck.com/

Reply