my screen was broken then and i tried to use the phone but i used the wrong passcode alot, the iphone became disabled and it asked me to connect to itunes and when i did so it sais that iphone is locked with a passcode and it cannot connect
i cannot put the passcode to the iphone at all
Forget your Passcode
iOS- Forgotten passcode or device disabled after entering wrong passcode
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
If none of the above work for you, then:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6. 1. Disconnect the USB cable from the iPhone, iPad, or iPod touch and leave one end of the cable connected to your computer's USB port. 2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off. * If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons. 3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the battery charge warning, let the device charge for at least ten minutes, and then start with step 2 again. 4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button: 5. If necessary, open iTunes. You should see the following "recovery mode" alert: 6. Use iTunes to restore the device. |
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
See the recovery mode method in If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
iphone is disabled connect to itunes
