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All Internet Accounts have disappeared

Hi there,

Yesterday evening I found that all of my accounts in System Preferences > Internet Accounts had disappeared.

These included an iCloud account, 3 x email accounts and a CALDAV account.

The panel now shows as empty...

User uploaded file


The 3 email accounts no longer show up in Apple Mail (2 x IMAP Gmail and 1 x POP)

Apple Mail instead now shows the 'Welcome' (Add an account) screen.

However, the ~/Library/Mail folder appears to be intact.

Attempting to re-add accounts into Mail causes Mail to hang on this screen...


User uploaded file

My iCloud and CALDAV calendars have also disappeared from Apple Calendar.

The accounts have been the same for at least a year each, and I haven't upgraded macos recently.

I have a Time Machine back-up that's a few weeks old, plus one from today - since the accounts all disappeared.

Apple Support have recommended that I wipe my entire machine, restore the back-up from several weeks ago and then manually restore individual files that have changed in the intervening time from the newer backup.


This seems like a potentially very long process and a heavy handed thing to do.


Can anyone suggest any individual files I could try restoring to fix this before I wipe the whole machine?


Thanks!


Nick

Macbook Pro Retina

Sierra 10.12.5 (16F73)

MacBook Pro with Retina display, macOS Sierra (10.12.5)

Posted on Aug 11, 2017 8:19 AM

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Question marked as Top-ranking reply

Posted on Aug 13, 2017 4:41 AM

Quit System Preferences.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.systempreferences.plist. Enter your backup and restore that file.

3 replies
Question marked as Top-ranking reply

Aug 13, 2017 4:41 AM in response to Tanda

Quit System Preferences.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.systempreferences.plist. Enter your backup and restore that file.

Aug 13, 2017 4:47 AM in response to Eric Root

Hi Eric,


That worked!


It took two goes. The first time I restored the com.apple.systempreferences.plist the accounts were still missing when I ran System Preferences again. Not sure if this was the way I restored the file (I manually moved the existing plist out of the folder before restoring the older one).

Second time I restarted before re-running System Preferences and all the accounts came back!


You've saved me hours of head scratching!


Thank you!!

All Internet Accounts have disappeared

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