WhatsApp microphone not working on iPhone video call

Hi,

i am using iPhone 6 after upgrading the ios10.3.3 the mic has stop working when i try to use whatsapp video calls the other person cannot hear me at all while i can see them as well as hear them very clearly

also the mic does not work while i try to use siri.

but works fine for all the other apps, it seems like a very common problem iPhone users are facing



[Re-Titled by Moderator]


iPhone 6, iOS 10.3.3

Posted on Aug 11, 2017 11:42 PM

Reply
26 replies

Aug 21, 2017 7:52 AM in response to mumbaiwala

i have IOS 11 BETA 6 DEVELOPERS IN IPHONE 7 PLUS 128GB AND I HACE SAME PROBLEM MIC NOT WORKING ON WHATS APP AND FACEBOOK MESSENGER I CONTAC FACEBOOK FOR THIS PROBLEM AND THE PROBLEM IS IOS APPLE FIX THIS PROBLEM AND MY FRIEND HAVE ANOTHER IPHONE 7 PLUS 128GB WITH IOS 11 BETA 6 DEVELOPER AND WORKING FINE IN WHATS APP AND FACEBOOK I VERY SURE THIS PROBLEM IS APPLE IOS.

Jan 10, 2018 4:06 PM in response to mumbaiwala

The MIC that WhatsApp, facebook live and these apps use stays just side by side with the back camera. Make sure that you don't have anything blocking them, such as plastic cover or anything like that. Between the flash and the camera, on iPhone 7, is the mic. I had a plastic back protector that there wasn't any hole in the mic, only flash and the camera. I just made a little hole in the plastic protector and now it works.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

WhatsApp microphone not working on iPhone video call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.