Kernel Panic: MacBook 2016 Touch Bar!

Question

Level 1

16 points

Kernel Panic: MacBook 2016 Touch Bar!

Hello,

Recently my computer has kernel panic 1-2x times. I saved this last kernel panic. Can someone please tell me what is this related too? or what's wrong?

It's a BRAND NEW MacBook Pro!

================================================================================ ===

Fri Aug 4 01:38:50 2017

*** Panic Report ***

panic(cpu 2 caller 0xffffff800b0011bd): Kernel trap at 0xffffff800aff9b50, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x000000000f598000, CR4: 0x00000000003627e0

RAX: 0xffffff7f8bd214a0, RBX: 0xffffff803e30e400, RCX: 0xffffff803e30e408, RDX: 0x0000000000000001

RSP: 0xffffff92205abe40, RBP: 0xffffff92205abe60, RSI: 0xffffff802bc87c20, RDI: 0x0000000000000000

R8: 0x000000000000ffff, R9: 0x0000000000000001, R10: 0xffffff802c1eeee0, R11: 0x0000000000000002

R12: 0xffffff803e30e400, R13: 0xffffff802c1eeec0, R14: 0xffffff802bc87c20, R15: 0x0000000000000000

RFL: 0x0000000000010246, RIP: 0xffffff800aff9b50, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0x0000000000000008, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0, VF: 1

Backtrace (CPU 2), Frame : Return Address

0xffffff92205abad0 : 0xffffff800aeec3ec

0xffffff92205abb50 : 0xffffff800b0011bd

0xffffff92205abd30 : 0xffffff800ae9d543

0xffffff92205abd50 : 0xffffff800aff9b50

0xffffff92205abe60 : 0xffffff7f8bd1a39e

0xffffff92205abe80 : 0xffffff800b4979fd

0xffffff92205abf10 : 0xffffff800b497146

0xffffff92205abf60 : 0xffffff800b498b5e

0xffffff92205abfb0 : 0xffffff800ae9a8f7

Kernel Extensions in backtrace:

com.apple.driver.KernelRelayHost(1.0)[2941E0C2-A610-3526-88F7-A3767933D469]@0xf fffff7f8bd18000->0xffffff7f8bd28fff

dependency: com.apple.iokit.IOUSBHostFamily(1.1)[96FD82D0-CFF5-3EDE-971A-456CB10DBEBF]@0xff ffff7f8ba1c000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

16E195

Kernel version:

Darwin Kernel Version 16.5.0: Fri Mar 3 16:52:33 PST 2017; root:xnu-3789.51.2~3/RELEASE_X86_64

Kernel UUID: 06F94FD7-451F-34A1-B13C-D68FF7EDE0A0

Kernel slide: 0x000000000ac00000

Kernel text base: 0xffffff800ae00000

__HIB text base: 0xffffff800ad00000

System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)

System uptime in nanoseconds: 58492511720259

last loaded kext at 58492486618469: com.apple.driver.TestDeviceVCOMACMData 1.0.0 (addr 0xffffff7f8ec3a000, size 40960)

last unloaded kext at 56628868664557: com.apple.driver.TestDeviceVCOMACMData 1.0.0 (addr 0xffffff7f8ec3a000, size 28672)

loaded kexts:

com.apple.driver.TestDeviceVCOMACMData 1.0.0

com.apple.filesystems.smbfs 3.1.2

com.apple.driver.AppleHIDALSService 1

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.23.17

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 279.48

com.apple.driver.AppleGraphicsDevicePolicy 3.14.41

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.pmtelemetry 1

com.apple.kext.AMDFramebuffer 1.5.0

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.4f18

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.driver.AppleIntelSKLGraphics 10.2.4

com.apple.kext.AMDRadeonX4100 1.5.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.kext.AMD9510Controller 1.5.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleMuxControl 3.14.41

com.apple.driver.AppleEmbeddedOSSupportHost 1

com.apple.driver.AppleMCCSControl 1.3.1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.4

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.50.19

com.apple.driver.AppleTopCaseHIDEventDriver 114

com.apple.driver.AirPort.Brcm4360 1150.9.1a2

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.AppleUSBiBridge 1.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.4f18

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18

com.apple.iokit.IOBluetoothFamily 5.0.4f18

com.apple.iokit.IOSurface 159.6

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 514.10

com.apple.driver.AppleGraphicsControl 3.14.41

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.iokit.IOSerialFamily 11

com.apple.kext.AMDSupport 1.5.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.AppleGraphicsDeviceControl 3.14.41

com.apple.iokit.IOAcceleratorFamily2 311.11

com.apple.iokit.IOGraphicsFamily 514.10

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.AppleMultitouchDriver 368.14

com.apple.driver.AppleInputDeviceSupport 76.6

com.apple.driver.AppleHSSPIHIDDriver 49

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.2

com.apple.driver.AppleHSSPISupport 49

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleThunderboltNHI 4.5.3

com.apple.driver.AppleHPM 3.0.9

com.apple.iokit.IOThunderboltFamily 6.5.6

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro13,3, BootROM MBP133.0226.B15, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.38f7

Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In

Graphics: Radeon Pro 460, AMD Radeon Pro 460, PCIe, 4096 MB

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.21.171.124.1a2)

Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: iBridge

Thunderbolt Bus: MacBook Pro, Apple Inc., 15.12

Posted on Aug 13, 2017 1:06 PM

Reply

Answer 1

mario49

Community Specialist

Aug 14, 2017 1:08 PM in response to Djmx

Greetings Djmx,

Thank you for using Apple Support Communities. It seems like you are receiving a recurring kernel panic. I would recommend you read this article, it provides steps to isolate if it is a hardware or a software issue and which troubleshooting steps to take.

Troubleshooting a recurring kernel panic

Diagnosing a recurring kernel panic can be difficult. If you would like to avoid this process, or do not know how to perform any of the following steps, consider bringing the Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for assistance. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).

Tip: To help diagnose recurring kernel panics, record the date and time it occurs, and any information that appears with the kernel panic message.

Was the computer starting up, shutting down, or performing a particular task when the recurring kernel panic happened?

Is the kernel panic intermittent, or does it happen every time you do a certain thing?

Does it occur only when a certain external device is connected, or a device is connected to a certain port?

Isolate hardware or software as the cause of the kernel panic

Start the Mac from Recovery or its install media. Note: If a kernel panic still occurs, go to the "Hardware troubleshooting" section of this article.

Open Disk Utility and use "Repair Disk" on Mac's internal hard drive (named Macintosh HD by default).

Important: If Disk Utility is unable to repair the internal drive, you should bring the Mac to a Genius at an Apple Store, or an Apple Authorized Service Provider for service and support. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).

Connect an external drive with at least 10 GB of free space. Note: Make sure the external drive does not cause kernel panics and is the only device on its USB, FireWire, or Thunderbolt port. Connecting the external drive and its cables to another Mac can help make sure the drive does not cause kernel panics.

Install OS X on the external drive.

Start up from the external drive.

Install all software updates until Software Update reports your software is up to date.

Use the Apple applications on the external drive to surf the web, view QuickTime movies, email, print, scan, and/or other activities. Continue using the Mac for the amount of time it would usually take for the kernel panic to occur.

If a panic occurs, go to the "Hardware troubleshooting" section of this article to further diagnose the issue.
If a panic does not occur, go to the "Software troubleshooting" section of this article to further diagnose the issue.

OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
Take care.

Reply