Hi I have lost my phone which I watch was connected to now I have new phone trying to sync my phone with it but it's telling me I can't use my Apple ID

Hi I have lost my phone which I watch was connected to now I have new phone trying to sync my phone with it but it's telling me I can't use my Apple ID

Posted on Aug 14, 2017 5:40 AM

Reply
1 reply

Aug 14, 2017 5:43 AM in response to Jethwa

Hi


If you have not yet done so, be sure to follow the instructions here in respect of your lost iPhone:


If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support


If your Apple ID is disabled, follow the instructions here, including contacting Apple Support via the link in the article if necessary:


If your Apple ID is locked or disabled - Apple Support


If you are pairing your Apple Watch to another iPhone under the same Apple ID as the old iPhone, then it is not necessary to remove Activation Lock from the watch. Follow these steps:


Erase / unpair your Apple Watch manually:

  • On your Apple Watch: when viewing the time, go to the Home screen (via a single press of the Digital Crown) > Settings (cog icon) > General > Reset > Erase all Content and Settings.


Before pairing your Apple Watch to your new iPhone, ensure that your iPhone is up to date with the latest version of iOS:


Pair your Apple Watch, choosing to Restore from Backup if offered the option (if an update is available for watchOS, then it will also be installed as part of the set up process):


More information:


Otherwise, follow the instructions here to erase the Apple Watch and remove Activation Lock:


About Activation Lock on your Apple Watch - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hi I have lost my phone which I watch was connected to now I have new phone trying to sync my phone with it but it's telling me I can't use my Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.