rpp08 wrote:
Sorry, I didn't mean to suggest that they should have enough data to give me a clear answer. But two separate Applecare reps were completely disinterested in knowing that this thread existed, opting to treat my problem as a one-off rather than a potential multi-user issue. Obviously this problem isn't affecting all users, but the onus should be on the software developer to fix issues that are clearly software related (even minor ones), which one would assume includes noting that those issues are in fact not isolated to one particular user. I'm quite proficient in iOS and therefore don't really have an issue with having to restore and run some tests, but I obviously don't appreciate having to spend my time troubleshooting software that worked 24 hours ago and now doesn't. I think that's reasonable.
Statistically speaking, this is barely more than one user. The people who help you trouble shoot are not the people who are resolving larger software issues. They log them when you call in. As you can't answer questions about what other people are experiencing, they have to treat this as an individual issue until it's determined it's not. And no, it's not clearly (yet) software related. Most Siri problems I've seen in the past have been network or server related. And, as no cause has been determined, it's also still within the realm of possibility that not everyone has the same problems, only the same symptoms.
Best of luck on the restore.