OS 10.6 printer problem

Question

Level 1

4 points

OS 10.6 printer problem

I have a Brother printer I'm unsuccessfully trying to use with a new iMac running OS 10.12.6. After numerous attempts (listed below) to rectify the problem I get the same error dialog via the Printer Proxy:

"Stopped - unable to startup session, result = -10, 1 page"

An online search of the error's wording finds numerous examples of the same error on HP & Epson printers a while ago; most seem to have been resolved after OS 10.xx updates.

I have talked with Apple tech suport who say they have never heard of the error and it must be Brother's fault. Brother's tech support is also unfamiliar with the error but says if the printer can print a test page from the computer (it can) then as far as they're concerned it's Apples fault. The printer works fine from a MacBook Pro running OS 10.11.6.

Any ideas?

Tried so far:

• Downloaded and installed latest Printer Driver (4.5.2) and Firmware update from Brother.

• Deleted existing items from iMac HD > Library > Printers and created new content via System Preferences > Printers.

• Disabled GateKeeper via Terminal and repeated above steps.

2017 27" iMac

3.4 GHz Intel Corei5

8 GB memory

Brother HL-2140 printer

Posted on Aug 14, 2017 3:27 PM

Reply

Answer 1

Tesserax

Level 10

158,484 points

Aug 14, 2017 4:05 PM in response to JTDevineArch

Hmm, 'cgpdftops' is a PDF-to-PostScript filter and 'dgpdftoraster' if is a PDF-to-raster filter. I am wondering if there may be a permissions error that may be the culprit. Sierra has "upped the ante" with security with enabling System Integrity Protection (SIP) by default.

Ref: About System Integrity Protection on your Mac - Apple Support

A few things you may want to try.

Create a new user account. Log off of your current account, and then, log back in with the new account. Try printing.
Log off of your current account and log into the administrator account (if your current one does not have administrator privileges). Try printing again.
Boot up the iMac in Recovery mode. Access Disk Utility and run the First Aid option ... OR, alternatively, use the Terminal command fsck in Single User mode.
About macOS Recovery - Apple Support

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Answer 2

John Galt

Level 10

156,206 points

Aug 14, 2017 5:46 PM in response to JTDevineArch

The Brother printer drivers do not require disabling SIP. Tesserax suggested it may be due to incorrect Permissions. In that case read Resolve issues caused by changing the permissions of items in your home folder - Apple Support.

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Answer 3

JTDevineArch Author

Level 1

4 points

Aug 14, 2017 3:46 PM in response to Tesserax

Yes I did (forgot to include that in original post).

After resetting printing system and again adding the Brother Printer to printer list, I attempted to print.

The first few times I get a crash report headed either with

"cgpdftops quit unexpectedly"

or

"cgpdftoraster quit unexpectedly"

Printer Proxy shows same error.

Eventually the crashes seem to stop, same error.

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Answer 4

JTDevineArch Author

Level 1

4 points

Aug 14, 2017 4:47 PM in response to Old Toad

Thanks for the suggestion but from Safe Mode I get the same error in the Printer Proxy with the lone exception that it simply identifies the attempted-to-print file as "unknown" rather than the file's actual name.

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Answer 5

JTDevineArch Author

Level 1

4 points

Aug 15, 2017 2:15 PM in response to John Galt

This did something, but still does not solve the problem.

After following the referenced Apple Support page on repairing permissions, when I try to print, the error in Print Proxy reads:

“Stopped - ‘Filter’ failed, 1 page”

I then removed and re-added the Brother Printer in System Preferences > Printers & Scanners. This then returned the original error of:

“Stopped - unable to startup, result = -10, 1 page”

After again repairing permissions, I get back to:

“Stopped - ‘Filter’ failed, 1 page”

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Answer 6

Old Toad

Level 10

216,100 points

Aug 14, 2017 4:20 PM in response to JTDevineArch

Boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and try printing from there. If successful reboot normally and try again.

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Answer 7

Tesserax

Level 10

158,484 points

Aug 14, 2017 3:30 PM in response to JTDevineArch

Have you tried resetting your iMac's printing system?

Ref: Reset the printing system - Apple Support

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Answer 8

JTDevineArch Author

Level 1

4 points

Aug 14, 2017 4:44 PM in response to Tesserax

Thanks for suggestions but no luck.

I'm a single user, thus administrator. I created a new user but got same error result. Ditto after Recovery Mode and First Aid.

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Answer 9

Eric Root

Level 10

685,287 points

Aug 14, 2017 5:26 PM in response to JTDevineArch

A very long shot, but have you tried shutting down the printer, letting it sit for a couple of minutes, and the restarting it?

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Answer 10

JTDevineArch Author

Level 1

4 points

Aug 14, 2017 5:30 PM in response to Eric Root

Yes, thanks - many, many times.

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Answer 11

John Galt

Level 10

156,206 points

Aug 15, 2017 5:49 PM in response to JTDevineArch

I'm afraid I can't help. The only time I have seen a "filter failed" message is when the printer's driver is either out of date or not installed properly.

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