User profile for user: Marknhl
Marknhl Author
User level: Level 1
8 points

PowerPoint 2008/2011 Freezes Spinning Wheel after Sierra Upgrade

I recently updated a Mac Mini (Mid 2010) to macOS Sierra and now PowerPoint Slideshow that I've had running on it continuously for months freezes regularly. When it freezes, the slideshow will go to the background and the PPT program will be in front; neither is accessible and just shows a spinning wheel. I have to force quit the program and restart it to get PPT to do anything again.


Here is what I've tried so far without success:

  • Rebuilt the slideshow from a previous month's file
  • Roll back to previous month's file
  • Reduce the number of slides
  • Deleted and reinstalled Office 2008
  • Installed Office 2011
  • Deleted Office 2008 so that only Office 2011 is installed <- testing this now
  • Everything here:Microsoft Community
    • New User profile
    • hard disc is named
    • no custom preferences in use
    • can't find autorecovery files <- maybe worth another look?
  • Replaced with Mac Mini Server (Mid 2011) also on macOS Sierra


I'm a little lost here because I've ruled out the file as an issue and I've ruled out the machine as the issue. I suppose macOS Sierra could be the problem, so I'm looking at reformatting and upgrading just short of macOS Sierra. Does anybody have other ideas as to what could be causing this? It was working fine until the upgrade to macOS Sierra, so it could be the OS itself, but that just seems unlikely.


The next step I'm going to try is reformatting and not upgrading to Sierra.

Mac mini, macOS Sierra (10.12.6), 2.4 GHz Core2Duo, 4GB DDR3, HDD

Posted on Aug 15, 2017 10:06 AM

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9 replies
User profile for user: Marknhl
Marknhl Author
User level: Level 1
8 points

Sep 3, 2017 11:38 AM in response to Eric Root

Okay, I've tried this before without success, but I just followed these steps again.


However, before I try using the PowerPoint file again, I got another idea from some friends and have saved the PPT as a .mov and now I'm looping that video. Hoping that will allow it to run perpetually without issue, since now I'm dealing with an entirely different program.


If that works I may mess with PPT one more time, but if I have any more issues and can use the movie method, I'll just go with that.


Thanks very much for the help.

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User profile for user: Marknhl
Marknhl Author
User level: Level 1
8 points

Aug 22, 2017 12:20 PM in response to Eric Root

Hello again. I ended up reformatting back to the original OS and upgrading to El Capitan, but not Sierra and had the same issue again. The output from the program is below. Please help! Thanks in advance.

EtreCheck version: 3.4.2 (436)

Report generated 2017-08-22 15:11:24

Download EtreCheck from https://etrecheck.com

Runtime: 2:44

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Beachballing

Description:

PowerPoint freezes during SlideShow after random periods of time. Could be a few minutes, could be many hours.


Hardware Information:ⓘ

Mac mini (Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini4,1

1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:ⓘ

NVIDIA GeForce 320M - VRAM: 256 MB


Disk Information:ⓘ

Samsung SSD 850 EVO 250GB disk0: (250.06 GB) (Solid State - TRIM: No)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

[redacted] [redacted] (disk0s2 - Journaled HFS+) / [Startup]: 249.20 GB (230.45 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N ()


USB Information:ⓘ

USB20Bus

USB20Bus

USBBus

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

USBBus

Logitech USB Receiver


System Software:ⓘ

OS X El Capitan 10.11.6 (15G1611) - Time since boot: about 15 hours


Gatekeeper:ⓘ

Mac App Store and identified developers


Clean up:ⓘ

~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions:ⓘ

/Library/Application Support/LogMeIn/drivers

[not loaded] com.logmein.driver.LogMeInSoundDriver (4.1.8417) [Lookup]


System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 162 Apple tasks

[running] 69 Apple tasks


System Launch Daemons:ⓘ

[not loaded] 44 Apple tasks

[loaded] 158 Apple tasks

[running] 88 Apple tasks


Launch Agents:ⓘ

[running] com.logmein.logmeingui.plist (LogMeIn, Inc. - installed 2017-07-21) [Lookup]

[running] com.logmein.logmeinguiagent.plist (LogMeIn, Inc. - installed 2017-07-21) [Lookup]

[not loaded] com.logmein.logmeinguiagentatlogin.plist (LogMeIn, Inc. - installed 2017-07-21) [Lookup]


Launch Daemons:ⓘ

[running] com.logmein.logmeinserver.plist (LogMeIn, Inc. - installed 2017-07-21) [Lookup]


User Launch Agents:ⓘ

[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist (? ? ? - installed 2017-08-21) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-08-21) [Lookup]


Internet Plug-ins:ⓘ

Default Browser: 601 (installed 2016-07-08)

QuickTime Plugin: 7.7.3 (installed 2017-08-21)

JavaAppletPlugin: 15.0.1 (installed 2017-08-21) Check version


3rd Party Preference Panes:ⓘ

None


Time Machine:ⓘ

Time Machine not configured!


Top Processes by CPU:ⓘ

15% kernel_task

9% LogMeIn

8% WindowServer

1% Backup and Sync

1% launchd


Top Processes by Memory:ⓘ

380 MB kernel_task

191 MB Backup and Sync

138 MB Google Chrome

133 MB Microsoft PowerPoint

117 MB softwareupdated


Top Processes by Energy Use:ⓘ

14.72 LogMeIn

8.86 WindowServer

0.76 Backup and Sync

0.50 fseventsd


Virtual Memory Information:ⓘ

1.78 GB Available RAM

53 MB Free RAM

2.22 GB Used RAM

1.73 GB Cached files

12 MB Swap Used


Software installs:ⓘ

Microsoft Office 2008 for Mac: (installed 2017-08-21)


Install information may not be complete.


Diagnostics Information:ⓘ

2017-08-22 13:04:52 Microsoft PowerPoint.app Hang [Open]

2017-08-21 23:14:46 Last shutdown cause: 0 - Power loss

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User profile for user: Rudegar
Rudegar
User level: Level 10
180,534 points

Aug 15, 2017 10:11 AM in response to Marknhl

there are great many powerpoint viewers which are free for any operation systems

if you attempt to view the power point file with a number of those and they work then your support case may be with microsoft and if they too have issues attempt to make a very simple one and test with that

at any rate your issue is somewhat mostly with microsoft

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User profile for user: Eric Root
Eric Root
User level: Level 10
685,251 points

Aug 15, 2017 6:27 PM in response to Marknhl

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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User profile for user: Eric Root
Eric Root
User level: Level 10
685,251 points

Aug 22, 2017 1:49 PM in response to Marknhl

Clean up: ⓘ

~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s

Executable not found!

One orphan file found.[Clean up]


Run the report again and click [Clean up].


Try quitting/uninstalling Logmein and test.

Reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,251 points

Aug 27, 2017 8:47 AM in response to Marknhl

ight be a corrupt .plist.


Do a backup, preferably 2 backups on 2 separate drives.


Quit the application.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.microsoft.Powerpoint.plist. Move the .plist to your desktop.


Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.


If the application is the same, return the .plist to where you got it from, overwriting the newer one.


Thanks to leonie for some information contained in this.

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User profile for user: VikingOSX
VikingOSX
User level: Level 10
123,446 points

Sep 3, 2017 1:19 PM in response to Marknhl

If you did not completely remove Office 2008, or Office 2011 for Mac, see this Microsoft article that details the process for either. It is not as simple as drag/drop to the Trash, as files are installed in System areas too. Once you are done with that, reboot, and then reinstall Office 2011 for Mac. Then, apply all updates to Office 2011 through v14.7.6, which was the last update. All Support for Office 2011 for Mac ends Oct. 10, 2017.


Note. Microsoft has not tested Office 2011 for Mac against macOS 10.13 (High Sierra), and warns about upgrading to High Sierra when Office 2011 for Mac is installed. As for Office 2016 for Mac, you must have version 15.35 or later for compatibility with High Sierra.

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PowerPoint 2008/2011 Freezes Spinning Wheel after Sierra Upgrade

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