Why does my iPhone 6 plus add a 1 in front of outgoing response phone call to callers? This makes an incorrect phone number and I immediately get a text message stating the phone number is not valid and to enter a valid 10 digit number. I cannot find how to stop the phone from adding a "1" in front of the callers number.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Put your device in recovery mode and set it up again
- Make sure that you're using the latest version of iTunes.
- If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
- While your device is connected, force restart it with these steps:
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time. Don't release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
- On an iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time. Don't release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
- When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps.
- After the Update or Restore completes, set up your device.
Get more help
If you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken buttons, contact Apple Support.
Thank you for responding to my query. I followed your directions but at the point where I held the home button and sleep/wake buttons, waited for the Apple icon and then released, it would not connect to iTunes until I entered my passcode. Once I did that it connected but I didn't see the window you referenced in step 4 so I did not get the option to do an update?
iPhone 6 plus adds a 1 in front of phone numbers when I respond to a phone call with a message, then I get an immediate text stating please use a valid 10 digit number!
