iPhone won't open after exit recovery mode

Question

Level 1

4 points

iPhone won't open after exit recovery mode

Hello,

My iPhone turned off suddenly when i using it. And when i tried to open it didn't open. So i plugged in to my computer and tried to restore and update. I downloaded iOS 10.3.3 and tried to update phone. But it's unpacking the package and saying "Waiting for iPhone". After that apple logo opens up with a circular progressbar. But it's not turning. So i researched a bit. I found a software named ReiBoot. I've installed ReiBoot and clicked "Exit Reboot Mode" button. After that phone got restarted and stucked at apple logo. There's nothing on the screen but the apple logo. And when i plugged in to computer nothing happens. I tried to hard-reset (pressing power and home buttons for 10 second) but nothing happened. So I plugged out the battery and turned off the phone. Power button not working. I open phone with plugging cable. What can i do now?

iPhone 5

Posted on Aug 19, 2017 12:58 PM

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Answer 1

Jonathan UK

Level 10

164,021 points

Aug 23, 2017 4:25 AM in response to XpDeviL

Hi

Follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:

If your iPhone, iPad, or iPod touch won't turn on - Apple Support

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Answer 2

Mr Leo Sir

Level 4

1,645 points

Aug 22, 2017 7:50 AM in response to XpDeviL

Hi,

As you have opened the phone up etc help from apple would be limited.

but there is something I would try before going to the apple store. Plug the phone into a computer with iTunes open. press and hold the home and lock button until the screen goes off. When it does release the buttons and then push them again soon as the apple logo comes up release the home button keep pushing the lock button, this is to be done when the phone is connected to the computer.

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