My new iPhone says my SIM is not provisioned

Question

Level 1

9 points

My new iPhone says my SIM is not provisioned

I just got this phone and turned it on yesterday. I had it activated today and did iOS update last night. I have no service from carrier. Carrier shows I have service. Their trouble shooting steps did nothing. I have a red 1 on my phone where iCloud entry is located. For networks I see something that says SIM not provisioned. Is this something I can fix? Do I need to go to Target store to the Consumer Cellular Apple person? What can I do to get my phone working?

iPhone 7 Plus, iOS 10.3.3, I am new to phones and don't know a

Posted on Aug 19, 2017 4:49 PM

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Answer 1

raina_b22

Community Specialist

Aug 21, 2017 7:38 AM in response to ybliku2

Hello ybliku2,

Thank you for using Apple Support Communities. It's my understanding that you're receiving a SIM card error after recently activating your new iPhone. I'm happy to help.

Please follow the remaining steps in the link below:
If you get an alert about the SIM card in your iPhone

Have a great day!

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Answer 2

ybliku2 Author

Level 1

9 points

Aug 21, 2017 7:36 AM in response to Lawrence Finch

I will get ahold of them and see if they are in agreement with sending me another one or if they have another way of fixing it. This phone stuff is completely foreign to me and I (unfortunately) am finding it is not something that a person can just push a button and it is smooth sailing. Thank you so much for your response. I am to the point of retracing my paths I walked previously regarding this and so fortunate that I looked in my deleted box and found this. Have a great day. I was going to use the phone to take pics of the Eclipse, since I am located in the town that is supposed to have the longest time for viewing. First thing I heard on GMA this morning was not to use phone for this, so I suppose it is not all bad that it is not working. Whew! That could have been an expensive mistake! Have a great day! Thank you so much.

Carla

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Answer 3

Aug 21, 2017 7:24 AM in response to ybliku2

SIM not provisioned means that it is not registered in your carrier's database. You need to have the carrier fix it. Or issue you a new SIM.

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