Earpiece/Headphones 3.5mm not working unless speaker switched on and off on iPhone 6s iOS 10.3.3

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Level 1

6 points

Earpiece/Headphones 3.5mm not working unless speaker switched on and off on iPhone 6s iOS 10.3.3

Hi,

There's a strange problem with my iPhone 6s and I am not sure if this is hardware or software issue.

With my headphones (3.5mm jack) inserted, first when I make a call, I cannot hear in headphones. Once I switch to speaker and then after I switch it off, I can then hear in my headphones.

When I used the iPhone 7 jack for the same headphones, I can hear in the headphones in the first attempt !

Worse is the case with whats App. It doesn't work after toggling from speaker.

Same issue persists for Earpiece. Cant hear at all unless I toggle the phone to speaker and back to earpiece.

Anyone facing similar issue? Not sure if this just a software bug or hardware issue.

iPhone 6s, iOS 10.3.3, null

Posted on Aug 19, 2017 7:47 PM

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Answer 1

Best reply

ChrisJ4203

Level 10

230,347 points

Aug 19, 2017 7:55 PM in response to vinitp.e46

You can use these support documents to help troubleshoot your problem. If they do not help, make an appointment at the Genius Bar of the nearest Apple Store to have the device examined by Apple.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone - Apple Support

If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

Oct 19, 2017 10:49 AM in response to vinitp.e46

The same is happening to my 5s but I got the latest IOS and I have tried everything but clean the port which I can’t do this is irrelevant to your problem but if you find a solution please tell me

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