In Windows 10, iTunes keeps freezing

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Level 1

10 points

In Windows 10, iTunes keeps freezing

I'm using Windows 10, on a Dell XPS laptop with 16 GB RAM ant a solid state terra bit HD......

Out of the blue, (it's worked perfectly OK up till now) iTunes just froze after I imported a music CD and then tried to install a second one.

I shut down the laptop and then turned it on again, started iTunes again and managed to import a second CD.... but when I tried to install a third CD it just Froze again. I shut down and powered up again and tried to install a third CD it imported the tracks but froze greying out all the control buttons stopping me from continuing, I couldn't even close the program.

I then uninstalled iTunes, rebooted and then installed a fresh copy of iTunes but the same thing happened again, I am now totally stumped, any help out there would be gratefully received.

I

null-OTHER, Windows 10

Posted on Aug 20, 2017 5:07 PM

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Answer 1

Aug 20, 2017 6:44 PM in response to H2EDY

Hello H2EDY,

When this happens to me, I find that clicking the Windows key always unfreezes it for me. If that doesn't work try this link.

Fix unexpected quits or launch issues in iTunes for Windows - Apple Support

Hope I could be of help!

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Answer 2

H2EDY Author

Level 1

10 points

Aug 20, 2017 7:01 PM in response to MacMaster128k

Hi MacMaster128k

Thanks for the tip regarding using the Windows Button, if it freezes again it will be the first thing I try.

As it happens someone said to disconnect the internet which may have been causing a conflict, I did that, then turned the Laptop off and then on again together with the reinstatement of the internet connection and low and behold I gingerly went through the procedure of importing my further CD's which I managed to do successfully but I don't know if its working properly yet That remains to be seen. I did a back up and synced my iPhone which all went well the new albums are there.

I do appreciate you getting back to me and as I said if it all goes belly-up again I'll hit that Windows Button

Best regards

H2EDY London Uk

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