Two Factor Authentication Train Wreck

I had a back experience with 2FA, and I can't figure what caused the problem. Has anyone else had a similar problem?


Here's the saga of my nightmare with "two factor authentication."


I followed the guidance of Apple that 2FA was a good thing to do. I followed the instructions, and voila my iPhone, iPad and MacBook Pro were all authenticated with the new system, all three could receive codes and were trusted devices.


Then I needed to created an app specific code, so I went to (as per instructions) my Apple ID page. In my Safari browser on my MacBookPro, I put in my Apple ID log in information, and then a verification code number appeared (as it should have) on my phone. I entered that verification code, and I was logged into my Apple ID page... but only for about 3-4 seconds, and them was logged out. I tried again, and again, and again. Same replicated actions and events, time after time.


So, I try then to login to my Apple ID from my iPhone, and iPad. Each time, after I entered supplied verification code, and I am logged into my Apple ID page... but only for about 3-4 seconds, and them was logged out. Just like with my Mac; and so I tried again, and again, and again. Same replicated actions and events.


There seemed to me, obviously is a two-factor authentication problem, as I never had this problem previously. So, I go to turn 2FA off. However, I can't find a way to do so on any of my devices (no "turn off" option is available). What to do? Well, I check out details about how I can turn 2FA off, and I find some instruction from Apple which tell me that I have to... wait for it...


"Open any web browser on any computer and go to appleid.apple.com [then] Log in to the Apple ID... you want to disable two factor authentication"


The Catch-22 was at hand. So, I call Apple tech support, but it's too late -- they are done for the evening. And so I am stuck. Finally after playing around enough, I try changing my password from a link in the initial Apple 2FA verification email (even though my iCloud password works just fine), and when I do that there a blue button at the bottom of the change password screen that allows me to turn off 2FA if I change my password. I do so. And 2FA is no more. Quietly, I promise myself that I will never use the nonsense that is 2FA again; having wasted of 90 minutes of my life for no good reason.


So, now without 2FA turned off, all works fine again; I updated my iCloud password on all my devices and all of them work fine again.


I have had an Apple Computer of one flavor or another since 1984, and what I always loved about them was they just worked, and worked easily. This is perhaps the first time that I had the experience of an Apple device making my life more complicated. I hope it never happens again.


Any idea what happened? Has anyone else experienced this?

MacBook Pro (Retina, 15-inch, Mid 2014), iOS 10.3.3, Also iPad, iPhone

Posted on Aug 20, 2017 10:05 PM

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3 replies

Aug 21, 2017 9:06 AM in response to Kappy

Wish it were pilot error, but it wasn't -- I followed the instructions methodically. Interestingly, I found several other folks who encountered the same odd quirk (re the Apple ID log in problem). I use 2FA with other products but this is first time with Apple, figured it would be easy, it wasn't. The auto-logging out of the Apple ID page is what worried me most; in what scenario would that happen and why? And that is the question that is bothering me: Why did that particular problem occur, while the rest of the 2FA worked fine?


(And yes, my 1984 Mac didn't have 2FA -- ****, at 512K it had, by today's standards, little in the way of bells and whistles -- but relative to its time period, it was simple to use, and acted as expected. 2FA did not possess either of those two qualities in my experience of it the other evening).

Aug 21, 2017 3:39 PM in response to James Lentini1

I'm sure it was a frustrating experience. I've only tested 2FA on my 2014 iMac. It setup and worked fine. It also uninstalled or disabled without incident. I would need far more security before I would use it. I also don't use FileVault. For most users outside of business and government, they are overkill. But I cannot replicate your experience. If it wasn't a matter of pilot error then I'm not sure where to place the blame. My thought is back to the OS installation on your machine, hence, my suggestion of reinstalling. If you are still unresolved, then I still suggest it until a 2FA expert shows up with a better idea.

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Two Factor Authentication Train Wreck

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