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Iphone 7 is not receiving text messages

My iPhone has suddenly stopped receiving text messages. I cannot receive them from android, samsung, or other iPhone users (who have iMessage turned off). My phone was fine this morning and then suddenly this afternoon, I realized that I was not receiving the text messages. My friends are getting the texts from my phone but when they respond, I am not getting their texts, despite their phones saying that the messages were delivered. I've updated my software, I've done a soft reset, I've turned my iMessage off and on, and I've deleted all of my messages and nothing has seemed to work. I use my phone for work and so I need a solution asap.

iPhone 7, iOS 10.3.3

Posted on Aug 21, 2017 6:54 PM

Reply
6 replies

Aug 22, 2017 10:17 AM in response to eglover3897

Hi eglover3897,

I understand that your iPhone no longer receives messages. I'm happy to provide some help for this issue.

You've done a lot of great troubleshooting for this issue already. Follow the steps in the following article, including contact Apple Support if necessary:

If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

Thanks for using the Apple Support Communities. Cheers!

Iphone 7 is not receiving text messages

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