IPhone SE Compass Reading is Erratic

I am new to all things Apple and my purchase is an IPhone SE running IOS 10.3.3

I am finding the compass app very erratic with errors of up to 90 degrees, making it virtually unusable. The error also affects associated maps.

I have noted that bringing a magnet near the phone causes no additional deflection so local magnetic influences are not the problem.

Am I right in thinking that this compass does not rely on magnetic fields and finds direction by other means?

What do I have to do to make it read correctly?

iPhone SE, iOS 10.3.3

Posted on Aug 23, 2017 4:26 AM

Reply
3 replies

Sep 10, 2017 10:23 AM in response to Braburn379

Update.

Have been through Apple on-line help who checked the hardware and said that all was OK. A software problem was suggested and a re-start from new was undertaken. The problem remained with erratic and sometimes large errors.


Next step - to the Genius Bar.

Problem demonstrated but Apple staff claimed they had not seen such a problem before. I suggested they tried an internet search which reveals widespread problems. Genius staff then lined up two IPhone 7s (running IOS 11) alongside my IPhone SE running IOS 10.3.3. All showed different and erroneous readings!

Genius staff said that IOS 10 and 11 did not use the magnetometer sensor which explains why a small magnet does not deflect the compass. IOS before 10 does seem to use the magnetometer sensor which would account for my earlier observation of seeing deflections by external small magnets on two IPhone SE phones in different shops that were still running on versions of IOS 9.


So what is going on? It seems to me that apple has some explaining to do but given my Genius bar experience they do not seem to be interested.


This is my first experience with Apple products and I have to say that I'm not impressed so far.

Aug 27, 2017 12:10 PM in response to Jonathan UK

My IPhone case does have a small magnetic clasp but removing it from the case makes no difference. I am very puzzled by the fact that bringing a strong magnet near the phone does not affect the indicated north direction at all.

Sometimes the compass is accurate and sometimes not. When showing an error of about 90 degrees it may suddenly jump to an error of 10 degrees or even jump to be accurate. All very frustrating.

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IPhone SE Compass Reading is Erratic

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