dropped phone in water and wont start up past the apple logo

I recently dropped my phone in water and left it in rice for about a day and a half. I plugged it in afterward to recharge and seemed to act normal because it had the normal dead battery alert thing showing that you need to plug it in. Now it wont start up past the apple logo that shows when you would normally start up a phone.

iPhone 5c

Posted on Aug 24, 2017 4:53 PM

Reply
4 replies

Aug 25, 2017 3:14 AM in response to Fancycharm258

Hi


Do not turn on, use or charge your iPhone whilst moisture may be present inside it.


Contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to have your iPhone inspected and to establish your available service options, timescales and cost:


More information:

Liquid damage to iPhone or iPod isn't covered by warranty - Apple Support

Aug 25, 2017 4:47 AM in response to Fancycharm258

"and left it in rice for about a day and a half"


You are writing as if "rice" was a well established proven method of rescuing devices dropped in water. In reality this is a internet myth which has absolutely zero grounds in facts. In the contrary one can describe what happens if the device is left in rice:

- the rice nicely cleans the outside of the device from water (though a towel would be quicker)

- water from inside slowly evaporates (it takes several days or even weeks in case of water tight-devices)

- during first few hours short minerals in water cause electrolysis which take apart components inside the device (look at that in microscope - they will change color from silver to green). Thing is that even if device is switched off, some circuits are still powered, and those will be hit first. If you turn the device before it dries (as you did) the electrolysis will continue in other areas.


What to do in case of water damage (now its too late, but in case someone will find this useful):

- after the damage (say first 30 minutes) the battery has to be completely switched off from the battery connector (preferably at service provider)

- in case of Apple Authorized serivice you are out of warranty, so you can either buy a new phone, or use the discount you get from apple. In any case you will lose your data.

- if you want to save your data and perhaps not to buy a new phone, you have old phone cleaned (in ultrasonic cleaner or at the very least in isopropanol alcohol you can buy for $3).


What you should NOT to is to let the phone corrode for a few days in rice.




Putting device to rice is the modern equivalent of curing disease by shamanism.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

dropped phone in water and wont start up past the apple logo

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.