Google Search Suggestions Not Appearing

When I type something into Google, no suggestions/autocompletes appear. It doesn't matter whether I'm logged in or not (on Google), nothing appears.


Here are a list of things I've investigated:

  • When using a private window on Safari, search suggestions appear whether I'm logged in or not.
  • On Google Chrome, search suggestions appear whether I'm logged in or not.
  • On Firefox, search suggestions appear whether I'm logged in or not.
  • If I search something and press enter, the next time I click on the search bar at the top of the results, the suggestions appear only until I begin typing again.


I don't know if it's a browser or Google search setting problem.


Any suggestions are appreciated.


Thanks.

iMac (21.5-inch, Late 2013), macOS Sierra (10.12.6)

Posted on Aug 25, 2017 5:05 AM

Reply
5 replies

Aug 25, 2017 6:40 AM in response to Wílhem

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis


Safari Reset


If that doesn't work, try running this program in your normal account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Aug 25, 2017 7:11 AM in response to Eric Root

Thank you, I tried everything except "Clear History" as I do not want to clear my cookies but I will do so if I need to. None of the above worked.


EtreCheck version: 3.4.4 (448)

Report generated 2017-08-25 15:07:08

Download EtreCheck from https://etrecheck.com

Runtime: 3:50

Performance: Good


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

Safari Search Suggestions not appearing


Hardware Information:

iMac (21.5-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,1

1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information:

Intel Iris Pro - VRAM: 1536 MB

iMac 1920 x 1080


Disk Information:

APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 999.35 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information:

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Razer Razer DeathAdder Chroma


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 999.03 GB (428.79 GB free)

Physical disk: disk0s2 999.35 GB Online


System Software:

macOS Sierra 10.12.6 (16G29) - Time since boot: about 7 hours


Configuration files:

/etc/launchd.conf - File exists but not expected

/etc/hosts - Count: 8

System Integrity Protection status: disabled


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Extensions

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10) [Lookup]

[loaded] com.razer.common.razerhid (20.1 - SDK 10.9) [Lookup]


/Library/StartupItems/ArcanaStartupSound/Resources

[not loaded] arcana.PRAM (1.1b3) [Lookup]


/Library/StartupItems/DoubleCommand

[not loaded] com.baltaks.driver.DoubleCommand (1.7 - SDK 10.8) [Lookup]


/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Lookup]

[not loaded] com.logmein.hamachi (20111101) [Lookup]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Lookup]

[loaded] net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6) [Lookup]


Startup Items:

ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound

DoubleCommand: Path: /Library/StartupItems/DoubleCommand

Startup items no longer function in OS X Yosemite or later


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 172 Apple tasks

[running] 78 Apple tasks

[killed] 24 Apple tasks

24 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 42 Apple tasks

[loaded] 175 Apple tasks

[running] 79 Apple tasks

[killed] 21 Apple tasks

21 processes killed due to insufficient RAM


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-01-21) [Lookup]

[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-01-21) [Lookup]

[running] com.advent.BonjourAgent.plist (? 81cad43c df5f5876 - installed 2015-03-23) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 100a80cf be93c7fb - installed 2017-07-19) [Lookup]

[running] com.razer.rzupdater.plist (? 2bbe2bd1 535e9eb0 - installed 2017-08-21) [Lookup]

[not loaded] com.razerzone.rzdeviceengine.plist (? 516e794c 75d40ef5 - installed 2017-08-21) [Lookup]

[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2013-11-11) [Lookup]


Launch Daemons:

[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2015-03-22) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-01-21) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-29) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-25) [Lookup]

[loaded] com.barebones.authd.plist (Bare Bones Software, Inc. - installed 2013-02-16) [Lookup]

[running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2015-01-01) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]

[loaded] com.spotflux.Spotflux.tun.plist (Apple, Inc. - installed 2017-07-15)

[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2013-11-11) [Lookup]


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist (? 560d19c8 ac8ed034 - installed 2017-08-24) [Lookup]

[loaded] com.advent.ADVENT AiO Annual Opt.plist (? 96fe43a3 43402eed - installed 2015-03-23) [Lookup]

[loaded] com.advent.ADVENT AiO Firmware Updater.plist (? 82446ae9 496072fe - installed 2017-08-23) [Lookup]

[loaded] com.advent.ADVENT AiO Software Updater.plist (? c6922594 4fbef580 - installed 2017-08-20) [Lookup]

[loaded] com.divx.agent.postinstall.plist (? e4878fa f8208157 - installed 2012-10-31) [Lookup]

[loaded] com.facebook.videochat.[redacted].plist (Apple, Inc. - installed 2016-10-06)

[running] com.imobie.silentcleanserver.plist (iMobie Inc. - installed 2016-09-01) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2016-10-10) [Lookup]

[loaded] com.valvesoftware.steamclean.plist (? 2d626f4d 9280bbdd - installed 2017-08-06) [Lookup]


User Login Items:

AdobeResourceSynchronizer Application - Hidden

(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

puush Application - Hidden

(/Applications/puush.app)

Safari Application - Hidden

(/Applications/Safari.app)

BarTunes Application - Hidden

(/Applications/BarTunes.app)

Razer Synapse Application - Hidden

(/Applications/Razer Synapse.app)

MEGAsync Application

(/Applications/MEGAsync.app)

com.adobe.SwitchBoard.monitor.plist MachInit - Hidden

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Mach Init items are deprecated


Internet Plug-ins:

DirectorShockwave: 11.6.6r636 (installed 2012-08-09) [Lookup]

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]

OVSHelper: 1.1 (installed 2012-10-31) [Lookup]

Unity Web Player: UnityPlayer version 4.2.2f1 (installed 2015-05-08) [Lookup]

RealPlayer Plugin: Unknown (installed 2013-12-12) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2017-01-21) [Lookup]

FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]

AdobePDFViewerNPAPI: 11.0.22 (installed 2017-08-24) [Lookup]

DivXBrowserPlugin: 2.2 (installed 2012-08-01) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-24)

Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]

FolxNetscapePlugIn: Unknown

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

AdobePDFViewer: 11.0.22 (installed 2017-08-24) [Lookup]

iPhotoPhotocast: 7.0 (installed 2012-04-03)

SharePointBrowserPlugin: 14.0.2 (installed 2011-03-20) [Lookup]

Silverlight: 5.1.30514.0 (installed 2015-04-04) [Lookup]

JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-07-19) Check version


User internet Plug-ins:

BlueStacks Install Detector: Unknown

FolxNetscapePlugIn: Unknown


Safari Extensions:

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-05)

[enabled] BetterTTV - NightDev - https://www.betterttv.com (installed 2016-12-23)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-23)

[enabled] Ka-Block! - David Graham & Josh Peek - http://kablock.com (installed 2017-05-17)

[enabled] Translate - SideTree.com - Apps for Mac - http://SideTree.com/extensions.html#Translate (installed 2017-08-05)

[enabled] AdBlock Ultimate - Secure Download - https://adblockultimate.net/ (installed 2016-07-03)


3rd Party Preference Panes:

DivX (installed 2012-08-01) [Lookup]

Flash Player (installed 2017-07-25) [Lookup]

Java (installed 2017-07-19) [Lookup]

Perian (installed 2011-07-23) [Lookup]


Time Machine:

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 999.03 GB Disk used: 570.23 GB

Destinations:

BACKUP [Local]

Total size: 159.70 GB

Total number of backups: 1

Oldest backup: 07/03/2015, 13:38

Last backup: 07/03/2015, 13:38

Size of backup disk: Too small

Backup size 159.70 GB < (Disk used 570.23 GB X 3)


Top Processes by CPU:

3% WindowServer

2% mds

1% kernel_task

1% mdworker

1% mdworker


Top Processes by Memory:

815 MB Safari

781 MB kernel_task

211 MB com.apple.WebKit.WebContent

175 MB cfprefsd

150 MB Finder


Top Processes by Network Use:

Input Output Process name

3 MB 26 KB mDNSResponder

38 KB 71 KB apsd

5 KB 35 KB assistantd

7 KB 7 KB ntpd

7 KB 715 B puush


Top Processes by Energy Use:

5.32 WindowServer

0.24 syncdefaultsd

0.22 3

0.14 puush


Virtual Memory Information:

4.54 GB Available RAM

3.13 GB Free RAM

3.46 GB Used RAM

1.41 GB Cached files

50 MB Swap Used


Software installs:

OldDeviceUninstaller: (installed 2017-08-21)

RzUpdater: (installed 2017-08-21)

1502182519rzrmodRazerHid: (installed 2017-08-21)

Razer Synapse: (installed 2017-08-21)

RzDeviceEngine: (installed 2017-08-21)

RzCoreStorage: (installed 2017-08-21)

Uninstall Razer Synapse: (installed 2017-08-21)

Google Earth: (installed 2017-08-23)

Adobe Reader XI (11.0.22): (installed 2017-08-24)


Install information may not be complete.


Diagnostics Information:

2017-08-25 14:56:55 Safari.app Hang [Open]

2017-08-25 13:16:41 mdworker High CPU use [Open] [Details]

2017-08-25 07:50:29 quicklookd.app Crash [Open]

Cause: quicklookd seems struck trying to quit, crashing

abort() called

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Google Search Suggestions Not Appearing

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