iPhone still not recognized after erasing settings

Question

Level 1

9 points

iPhone still not recognized after erasing settings

I wanted to downgrade from 10 because my iPhone wasn't recognized since this update, so I erased everything and tried reinstalling the 9 Os backup from iTunes. But the iTunes still runs the same error "itunes could not connect because an invalid response was received from this device". I have the latest iTunes update. I do have iPhone under the USB tree. I don't know if I have third party security software installed, but I sure know I haven't done this myself. How do I go forth from this? No service center near in the next few weeks, so I'm lost.

iPhone 5, iOS 10.3.3

Posted on Aug 25, 2017 5:55 AM

Reply

Answer 1

Demo

Level 10

166,747 points

Aug 25, 2017 6:21 AM in response to ucuspucus

You may have the latest version of iTunes that your operating system can run, but that does not mean that you have the latest version of iTunes that is out.

You needed iTunes 12.5 at minimum when iOS 10 was released and iTunes is now at version 12.6.2.

Reply

Answer 2

Demo

Level 10

166,747 points

Aug 25, 2017 7:19 AM in response to ucuspucus

I am just trying to help you sort this out. You don't have to upgrade if you don't want to do so. You just won't be able to sync your phone with your Mac now. Not being able to sync with your computer doesn't render the phone useless. It just means that you will have to change the way that you are doing things with regard to backups and downloaded content.

Reply