Maps will not load Please help

Question

Level 1

16 points

Maps will not load Please help

iPad Air 2 (WiFi only)

Version 10.3.3

Hi,

For some reason Apple map stopped loading. All I get upon opening is a blank screen with grid lines. This problem also exists with all my apps that use a map (weather and weather radar as well as others).

Everything is updated and settings have not changed from when things were working properly.

What I have done so far-

Shut down/restart

Shut down reset

Remove and reinstall apps affected

Remove app > Reset > Reinstall app

Remove app > Reset > Reinstall app > Reset

I am at a complete loss as to what could be going on here.

Wifi is connected and there is no problem with anything else. Location services is turned on. With the weather radar apps everything else displays just not the map.

Google maps DOES display as normal.

Same thing is happening with my iPod Touch.

This happened a few weeks ago but the problem seemed to correct itself after a day or two.

At that time the iPad had the problem but the iPod displayed normally.

Any help would be greatly appreciated. Need this info with this storm coming.

Thanks in advance

Lou

iPad 2 Wi-Fi, iOS 10.3.3

Posted on Aug 25, 2017 12:53 PM

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Answer 1

ebsjr

Level 1

16 points

Oct 15, 2017 6:10 AM in response to Lou_ST

The Apple Maps App on my tiny devices and also the Application on my Macs .... won't load a map and/or so slow that it only partially loads a map.

This applies to map or sat mode. It's as if the Apple Map server is having a problem. I'm getting the same response on all my devices. Running OS 10.12.6 Sierra.

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Answer 2

Lou_ST Author

Level 1

16 points

Aug 25, 2017 10:58 PM in response to Lou_ST

Problem solved

Another issue I was having was I was unable to log into iMessage. One solution to fix this was to check and / or correct time and time zone settings. I corrected my settings by correlating the time with the time zone. It was set at Eastern time zone with Pacific time. Problem solved with both iMessage login and maps display.

Why this would affect the maps is beyond me but now they display properly.

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Answer 3

sberman

Level 10

272,556 points

Aug 25, 2017 2:28 PM in response to Lou_ST

You seem to have contradictory statements in your post.

Lou_ST wrote:

This problem also exists with all my apps that use a map (weather and weather radar as well as others).

Lou_ST wrote:

Google maps DOES display as normal.

Anyway, is your iPad's storage full? Check Settings > General > Storage & iCloud Usage > Manage Storage (under Storage) and be certain you never have any less than 10% of the iPad's total storage free.

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Answer 4

Lou_ST Author

Level 1

16 points

Aug 25, 2017 4:59 PM in response to sberman

Thanks for the reply sberman.

Storage is no problem. Over 14Gb available.

Sorry for the confusion in my post.

Apple Maps on it's own will not load as well as the apps that use a map. However, Google maps on it's own WILL load.

This is what has me baffled. It leads me to believe that the apps that are using a map use Apple maps

for their display.

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