My apple tv box is not working.

Question

My apple tv box is not working.

I have had my apple tv box for several years and never had to change the battery. The last time I started apple tv, the green light was flashing, but the tv did not load the apple menu. I did, however, get the apple logo on the screen. Would the solution be to replace the battery or is it an issue with the box?

iPad Mini, OS X Yosemite (10.10.3)

Posted on Aug 26, 2017 9:15 AM

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Answer 1

Aug 26, 2017 9:58 AM in response to orlandograndmom

There is no battery in the Apple TV.

If your problem persists get yourself a micro USB cable for the Apple TV 2 and 3 models or a USB-C cable for the Apple TV 4 (sold separately), you can restore your Apple TV from iTunes:

Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source List)
Connect the micro USB (or USB-C) cable to the Apple TV and then to your computer.
Reconnect the power cable (omit this step for Apple TV 2)
Open iTunes.
Select your Apple TV in the Devices list (which can be found below the volume slider near the top of the iTunes window), and then click Restore.

(You may already have a micro USB cable if you have a camera or other digital device)

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Answer 2

Aug 26, 2017 10:00 AM in response to Winston Churchill

Thank you, Winston for your advice. I have followed your instructions and restored the apple box from iTunes. I have replaced the battery in the remote, so I should be good to go!

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