Level 3

610 points

Forgot the answer to my Apple ID security questions

Apple ID Cannot Reset Security Questions We don't have sufficient information to reset your security questions. iPhone 7 Plus, iOS 10.3.3 I know my Apple ID and Password, but I forgot security questions answers, so I can't reset the security questio

Apple ID

Cannot Reset Security Questions

We don't have sufficient information to reset your security questions.

iPhone 7 Plus, iOS 10.3.3

I know my Apple ID and Password, but I forgot security questions answers, so I can't reset the security questions. How can I reset the security questions.

[Re-Titled by Moderator]

Posted on Aug 28, 2017 1:00 AM

Top-ranking reply

Jonathan UK

Level 10

164,015 points

Posted on Aug 28, 2017 3:47 AM

You will need to contact Apple Support for assistance.

Contact information is available here:

Contact Apple for help with Apple ID account security - Apple Support

(I'm afraid that no-one here can access your account or reset the questions for you. You are not talking to Apple here - this is a user-based technical support community).

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1,248 replies

Nov 12, 2018 5:05 PM in response to Mr_P.1234

Hi I have changed my security question but it is not resetting and I need to buy something.

Nov 16, 2018 1:18 PM in response to Mr_P.1234

I cannot change my security questions. I changed my phone to an 8. Could that be the problem?

Nov 17, 2018 10:07 PM in response to Crescentgranny

Same answer as the last 12 pages. Contact Apple Support. We can't help you. We are just users like you.

Best,

Dec 2, 2018 6:22 PM in response to Mr_P.1234

Why no

Dec 4, 2018 2:19 AM in response to Mr_P.1234

Me too

Dec 4, 2018 7:11 AM in response to juliet246

The solution is in the post at the top of this page tagged "Apple Recommended"

Dec 5, 2018 8:30 AM in response to Mr_P.1234

Hi , iforget my security questions ind icant reset them

Dec 9, 2018 10:45 AM in response to Mr_P.1234

hi, i can not reset my apple id security questions, says (we do not have sufficient information to reset your security questions.)please help me.

Jonathan UK

Level 10

164,015 points

Dec 9, 2018 11:09 AM in response to arniman80

Follow the same instructions in my previous reply, which is also shown at the top of this thread as "Apple Recommended".

The same instructions apply to everyone.

Dec 15, 2018 12:13 AM in response to Mr_P.1234

I have my ID and password but it doesnt recognize my security question answers. I want to resthem but apple states they dont have enough info.

Dec 15, 2018 3:30 AM in response to Mr_P.1234

I have user name and password but I forget the reset questions

Jonathan UK

Level 10

164,015 points

Dec 15, 2018 3:50 AM in response to BoAbdullah

Follow the same instructions in my previous reply, which is also shown at the top of this thread as "Apple Recommended".

The same instructions apply to everyone.

Dec 21, 2018 4:58 AM in response to Mr_P.1234

How do I reset my security questions

Dec 22, 2018 4:58 AM in response to Mr_P.1234

Cannot Reset Security Questions

We don't have sufficient information to reset your security questions.

Jonathan UK

Level 10

164,015 points

Dec 22, 2018 5:39 AM in response to lawand241

Follow the same instructions in my previous reply, which is also shown at the top of this thread as "Apple Recommended".

The same instructions apply to everyone.

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Forgot the answer to my Apple ID security questions