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User profile for user: _freddynn
_freddynn Author
User level: Level 1
10 points

iPhone 6s dead and won't charge

I've had my iPhone 6s for a while, and has always charged fine until tonight when I have plugged it in to charge, it was dead but only for an hour or so, and now has been on charge for over an hour and is still coming up with the battery charging icon when the phone is dead. Occasionally, the phone goes completely unresponsive, and then tells me that the phone is dead and charging again.

Anything I can try to fix it?

iPhone 6s, iOS 10.3.3

Posted on Aug 28, 2017 3:53 PM

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Question marked as Top-ranking reply
User profile for user: Teddy_B
Teddy_B
User level: Community Specialist

Posted on Aug 29, 2017 7:23 AM

Greetings _freddynn,

Thanks for using the Apple Support Communities.

I understand that your iPhone 6s won't turn on and charge. It's important to make sure that you can use your iPhone uninterrupted, so I'm happy to provide some support for this issue.

First, please try the steps in this article to see if you can get the iPhone to power on: If your iPhone, iPad, or iPod touch won‘t turn on . You can skip any steps that you've already tried.

If you are able to get the device powered on, try the steps in this article to help with the charging issue: If your iPhone, iPad, or iPod touch won‘t charge .

Let me know if you have any questions.

Best Regards.
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Question marked as Top-ranking reply
User profile for user: Teddy_B
Teddy_B
User level: Community Specialist

Aug 29, 2017 7:23 AM in response to _freddynn

Greetings _freddynn,

Thanks for using the Apple Support Communities.

I understand that your iPhone 6s won't turn on and charge. It's important to make sure that you can use your iPhone uninterrupted, so I'm happy to provide some support for this issue.

First, please try the steps in this article to see if you can get the iPhone to power on: If your iPhone, iPad, or iPod touch won‘t turn on . You can skip any steps that you've already tried.

If you are able to get the device powered on, try the steps in this article to help with the charging issue: If your iPhone, iPad, or iPod touch won‘t charge .

Let me know if you have any questions.

Best Regards.
Reply

iPhone 6s dead and won't charge

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