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iPhone 7 black white spots on back

I have a iPhone 7 Matt black and the back of my phone has white spots which will not disappear. Clearly this is a fault with the Matt black models does anyone know what I can do?

Posted on Aug 29, 2017 6:54 AM

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Question marked as Best reply

Posted on Aug 29, 2017 8:46 AM

Hi


If the marks cannot be removed by cleaning your iPhone in accordance with Apple's cleaning instructions and you are concerned about a potential manufacturing defect, then contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your iPhone checked and, if recommended, serviced / replaced under warranty:



More information:

Cleaning your iPhone - Apple Support

6 replies
Question marked as Best reply

Aug 29, 2017 8:46 AM in response to Muners

Hi


If the marks cannot be removed by cleaning your iPhone in accordance with Apple's cleaning instructions and you are concerned about a potential manufacturing defect, then contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your iPhone checked and, if recommended, serviced / replaced under warranty:



More information:

Cleaning your iPhone - Apple Support

Aug 29, 2017 9:48 AM in response to Muners

iphone 7 matte black white spots on back


iPhone 7 plus matte black white spots


Re: iPhone 7 Plus Matte Black Paint Chipped


Little Dots on Back of iPhone? (Pics) | MacRumors Forums


https://www.forbes.com/sites/amitchowdhry/2017/02/15/iphone-7-complaints-about-m atte-black-paint-chipping-increase/#6cbd…


You'll see many posts on this site and others about the white spots and/or chipped paint. Even if a class-action law suit was filed against Apple one of only a couple of things would be awarded. A relatively small cash payment, a small credit to the Apple Store, or a free case to hide the marks. Even if Apple were to replace your phone with a new one the same thing would happen again as they only will exchange like for like. You wouldn't be able to trade a matte black for a different color. If you're that concerned, sell it and use the money to buy a different color.

iPhone 7 black white spots on back

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