I have had the ipod for over a year now and i can't exactly remember when it started. As to why I did not contact apple sooner, I thought it was something that would go away. As I am not a gadget freak, nor too interested or worried at that moment, i procrastinated and didn't do anything about it. My warranty is expired now, as it's only for a year. I guess what I am looking at now is the repair cost, or whether it can be actually fixed. And I did usually keep it in a pocket, but I had bought a case for it and I thought it would help. Apparently not.