home button and touch id not working

So I recently got an IPhone 6S. I woke up this morning to see it hadn't charged, I used a paper clip to clean out the port and restarted it, it charged fine after that. However a couple hours later I came back and the home button didn't work, I had to turn my iPhone on and as usual I couldn't use Touch ID. Once in my phone the home button would not work, so I did what I usually do and restarted it. After that I got a message saying Touch ID isn't working. I went into settings and deleted my fingerprint and tried to make a new one but it said "Touch ID failed, try again later", I've tried everything, tuning all the options off and back on, restarting my phone. None of it works. Does anyone have any idea, the closest Apple Store is 2 hours away so I don't know what to do. Can anyone help and quick preferably. Thanks -GracieFish

Posted on Sep 2, 2017 3:57 AM

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2 replies

Sep 3, 2017 3:38 AM in response to GracieFish

Hi


Follow the instructions here, including restarting your iPhone and contacting Apple Support (remote diagnostics and mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:


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home button and touch id not working

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