User profile for user: Chark16
Chark16 Author
User level: Level 1
8 points

Safari keeps refreshing Youtube page

I have been using Macbook Pro OS X El Capitan v10.11 for some time, and suddenly the Youtube website page keeps reloading whenever it is opened so it is unusable. Also, the format of Youtube looks different to when it was working, have they changed the design of their website recently?
I have uninstalled Adblock but that hasn't solved the problem.

Youtube is working on Google Chrome browser, but I would prefer to use Safari.

I can't find any solutions online, any advice would be appreciated, thanks.

MacBook Pro, OS X El Capitan (10.11)

Posted on Sep 2, 2017 4:30 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
685,287 points

Posted on Sep 2, 2017 6:49 AM

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis


Safari Reset


If that doesn't work, try running this program in your normal account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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3 replies
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,287 points

Sep 2, 2017 6:49 AM in response to Chark16

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis


Safari Reset


If that doesn't work, try running this program in your normal account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Reply
User profile for user: Chark16
Chark16 Author
User level: Level 1
8 points

Sep 2, 2017 7:29 AM in response to Chark16

Hi I tried the above, but nothing worked, so I used etrecheck as seen below.

EtreCheck version: 3.4.4 (448)

Report generated 2017-09-02 15:11:05

Download EtreCheck from https://etrecheck.com

Runtime: 4:55

Performance: Good


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

youtube page keeps reloading




Hardware Information: ⓘ

MacBook Pro (13-inch, Early 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 (i5-2415M) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 339


Video Information: ⓘ

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


Disk Information: ⓘ

TOSHIBA MK3265GSXF disk0: (320.07 GB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 319.21 GB

(disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8 ()


USB Information: ⓘ

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 318.84 GB (106.32 GB free)

Physical disk: disk0s2 319.21 GB Online


System Software: ⓘ

OS X El Capitan 10.11 (15A284) - Time since boot: about 3 hours


Gatekeeper: ⓘ

Mac App Store and identified developers


System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 151 Apple tasks

[running] 77 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 151 Apple tasks

[running] 89 Apple tasks


Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[loaded] com.hp.help.tocgenerator.plist (? 11d191c4 7c858001 - installed 2013-10-30) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 2dccfbca 35278573 - installed 2015-06-18) [Lookup]


Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 e92009a9 - installed 2017-07-25) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-08-01) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2015-04-10) [Lookup]

[loaded] com.oracle.java.JavaUpdateHelper.plist (Oracle America, Inc. - installed 2015-05-27) [Lookup]


User Launch Agents: ⓘ

[running] com.spotify.webhelper.plist (Spotify - installed 2017-09-02) [Lookup]


User Login Items: ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-06-23)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ⓘ

FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2015-09-17)

Flash Player: 26.0.0.151 (installed 2017-08-12) [Lookup]

Default Browser: 601 (installed 2015-09-17)

SharePointBrowserPlugin: 14.4.1 (installed 2014-05-05) [Lookup]

PepperFlashPlayer: 26.0.0.151 (installed 2017-08-12) [Lookup]

Unity Web Player: UnityPlayer version 4.3.5f1 (installed 2014-05-17) [Lookup]

Silverlight: 5.1.41212.0 (installed 2016-04-09) [Lookup]

DirectorShockwave: 11.6.8r638 (installed 2012-12-12) [Lookup]

JavaAppletPlugin: Java 8 Update 45 (installed 2015-06-18) Check version


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-07-25) [Lookup]

Java (installed 2015-06-18) [Lookup]


Time Machine: ⓘ

Time Machine not configured!


Top Processes by CPU: ⓘ

106% com.apple.WebKit.WebContent

10% com.apple.WebKit.Networking

9% mds

5% kernel_task

4% mdworker


Top Processes by Memory: ⓘ

1.11 GB com.apple.WebKit.WebContent

404 MB kernel_task

382 MB com.apple.WebKit.WebContent

73 MB Finder

72 MB Safari


Top Processes by Energy Use: ⓘ

74.48 com.apple.WebKit.WebContent

31.86 com.apple.WebKit.Networking

24.78 com.apple.WebKit.WebContent

19.62 WindowServer


Virtual Memory Information: ⓘ

574 MB Available RAM

17 MB Free RAM

3.44 GB Used RAM

557 MB Cached files

78 MB Swap Used


Software installs: ⓘ

Adobe Flash Player: (installed 2017-08-12)

Adobe Pepper Flash Player: (installed 2017-08-12)


Install information may not be complete.


Diagnostics Information: ⓘ

2017-09-02 15:04:57 com.apple.WebKit.WebContent High CPU use [Open] [Details]

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Safari keeps refreshing Youtube page

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