apple tv remote not working in netflix

Sorry.

Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

1. Check that there isn’t an update for the App, navigate to the App Store ➔ Purchased, scroll down and select the app and then navigate to and select the update option (if appropriate). You may wish to have your apps update automatically (Settings ➔ Apps ➔ Update Automatically ➔ On).
2. Try restarting the Apple TV (Settings ➔ System ➔ Restart)
3. Try restarting the network router.
4. Press the menu button on the remote twice to activate the app launcher, scroll left/right to locate and select the app that you are having a problem with and swipe up to close (quit) it. Relaunch the app from the menu screen to check if it is now working.
5. Try deleting it and reinstalling the problematic app. There are 2 methods of deleting an app.

• Select the app on the main screen and press and hold the touchpad until the app icon wobbles. Press the play/pause button and choose delete from the menu that appears.
• Navigate to Settings ➔ General ➔ Usage ➔ Manage Storage, scroll and select the trash can to the right of the problematic app and choose delete from the menu that appears.

I’m not really sure if there is any difference between the two methods but there have been some suggestions that the wobble method has resulted in some app data being left behind and ultimately causing an issue when the app is reinstalled.

To reinstall an app navigate to the App Store ➔ Purchased, scroll down and select the app and then navigate to and select the install option.

If you have forgotten your security questions and have supplied a rescue email when setting up your account, you can reset them at My Apple ID otherwise...

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

Yes, most of the advice was about re-installing the app. 😁