Some movies in iTunes have no sound

Question

Level 1

6 points

Some movies in iTunes have no sound

Hi

I have the latest version of iTunes downloaded on my PC (Latest version of Windows also). The speakers are fine as other programs on my PC have sound. When I play a movie in iTunes some movies have no sound, Its random. Music, podcasts and home movies all have sound. Its just some of the movies that I have downloaded. It has also happened in the middle of watching a movie, the sound began to get lower and then cut off. Anyone have any ideas what it going on?

Posted on Sep 3, 2017 6:55 PM

Reply

Answer 1

turingtest2

Level 10

278,079 points

Sep 5, 2017 2:10 PM in response to kathrene13

In iTunes use Edit > Preferences > Playback and look at the entry for Play Audio Using. This will normally be set to either Direct Sound or Windows Audio Session. Changing the setting may help. If not change back to the original value and try once more. Failing that see Troubleshooting issues with iTunes for Windows updates and in particular the second box for a full tear down and rebuild.

tt2

Reply