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my iphone device not recognize in win10

Hello!

I want to backup my data by itunes to move it to new iphone7.

The problem now when I connect my old device (iphone6) to the PC but messege on my win10 appear ''device not recognize''.

I tried to change the cable, PC but still the device not charging via the PC and itunes not read my phone while I'm using the last version of itunes.

I tried another iphone5 and PC read the device correctly.

Posted on Sep 4, 2017 3:50 PM

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Posted on Sep 4, 2017 4:10 PM

Try a simple Restart .

Restart your iPhone, iPad, or iPod touch - Apple Support


If iTunes doesn't recognize your device, follow these troubleshooting steps (for Mac and Windows):

https://support.apple.com/en-us/HT204095

3 replies

my iphone device not recognize in win10

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