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ipod nano 4th generation

hi I have an ipod nano 4th generation I just bought and I can't get my computer to recognize it at all could it be the cord since its not a apple charger I got with it.

iPod nano

Posted on Sep 5, 2017 9:49 AM

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Sep 6, 2017 11:12 AM in response to bclemons7817

Hello bclemons7817,

Thank you for using Apple Support Communities. It's my understanding iTunes isn't recognizing your iPod nano. I'm happy to help with this issue.

Please try the steps below:
  1. Make sure that you have the latest version of iTunes that works with your computer.
  2. Check that you have the latest software on your Mac or Windows PC.
  3. Make sure that your device is turned on.
  4. If you see a Trust this Computer alert, unlock your device and tap Trust.
  5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.
  6. Restart your computer and iPhone, iPad, or iPod.
  7. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
If iTunes doesn‘t recognize your iPhone, iPad, or iPod

If the issue persists, follow the remaining steps in the link above.

Have a wonderful day!
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ipod nano 4th generation

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