AirPods skipping during playback on MacOS

Question

Level 1

8 points

AirPods skipping during playback on MacOS

Starting a separate thread for this issue as the others have died or haven't been updated.

While using my AirPods with my 13" MacBook Pro (late 2016, 16GB RAM, 512GB SSD, 2.9GHz i5, running 10.12.6), any continuous audio stream will be sporadically interrupted by skipping, best captured by Jesse Dacri here.

The AirPods work perfectly connected to my iPad or iPhone, but they always skip when connected to my MacBook Pro 13" w/ Touchbar. I've narrowed the behavior down to only when the MacBook is connected to an external monitor via TB3, but I've tried two different TB3 monitors (LG 27UD88-W and the LG UltraFine 5k) and the behavior is the same.

I also found that the following log entry coincides with the skipping, down to the same second -

Sep 5, 2017, 12:44:53 PM com.apple.xpc.launchd[1]: Unknown key for integer: _DirtyJetsamMemoryLimit

Sep 5, 2017, 12:45:06 PM com.apple.xpc.launchd[1]: Unknown key for integer: _DirtyJetsamMemoryLimit

Sep 5, 2017, 12:45:41 PM com.apple.xpc.launchd[1]: Unknown key for integer: _DirtyJetsamMemoryLimit

From looking into these logs, I was able to see that this error usually doesn't mean much. However, I can confirm that this log is present every time the skipping occurs.

I've tried factory resetting the AirPods, resetting the Bluetooth module on my MacBook, deleting all other Bluetooth devices, removing any possible wireless interference, and even having the AirPods replaced at the Mac store.

Anybody have any ideas for further troubleshooting or possible fixes? Or am I just hosed until there's another software update?

MacBook Pro (13-inch, Late 2016, 4 TBT3), macOS Sierra (10.12.6)

Posted on Sep 5, 2017 1:08 PM

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Answer 1

Eric Root

Level 10

685,317 points

Sep 5, 2017 2:35 PM in response to SCMikeB

Do you have a memory management application installed?

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 2

SCMikeB Author

Level 1

8 points

Sep 5, 2017 3:04 PM in response to Eric Root

EtreCheck version: 3.4.4 (448)

Report generated 2017-09-05 14:59:18

Download EtreCheck from https://etrecheck.com

Runtime: 2:10

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Hardware Information: ⓘ

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,2

1 2.9 GHz Intel Core i5 (i5-6267U) CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 34

iCloud Quota: 191.20 GB available

Video Information: ⓘ

Intel Iris Graphics 550 - VRAM: 1536 MB

Color LCD 3360 x 2100

LG UltraFine 3200 x 1800

Disk Information: ⓘ

APPLE SSD AP0512J disk0: (500.28 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [CoreStorage Container]: 499.31 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

Apple Inc. iBridge

USB31Bus

USB30Bus

LG Electronics Inc. USB3.1 Hub

hub_device

LG Electronlcs Inc. LG UltraFine Display Camera

LG Electronics Inc. USB2.1 Hub

hub_device

LG Electronics Inc. USB Controls

LG Electronics Inc. USB Audio

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus_1

LG Electronics UltraFine 5K

Apple Inc. thunderbolt_bus_0

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.95 GB (382.81 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 499.31 GB Online

System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: about 4 hours

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/GlobalProtect.app

[not loaded] com.paloaltonetworks.GlobalProtect.gplock (4.0.2 - SDK 10.9) [Lookup]

[loaded] com.paloaltonetworks.kext.pangpd (1.0.0 - SDK 10.9) [Lookup]

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (12.2.0 415** - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.netbridge (12.2.0 415** - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.usbconnect (12.2.0 415** - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.vnic (12.2.0 415** - SDK 10.9) [Lookup]

/Applications/RingCentral Meetings.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]

/Applications/VMware Client Integration Plug-in.app

[not loaded] com.vmware.kext.vmioplug.13.1.14 (13.1.14) [Lookup]

/Applications/VMware Remote Console.app

[not loaded] com.vmware.kext.vmioplug.15.1.7 (9.0.0) [Lookup]

/Library/Extensions

[loaded] com.logitech.manager.kernel.driver (6.62.1 - SDK 10.11) [Lookup]

[loaded] com.paloaltonetworks.driver.kproc-ctrl (4.0.2 - SDK 10.12) [Lookup]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 156 Apple tasks

[running] 120 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 41 Apple tasks

[loaded] 161 Apple tasks

[running] 114 Apple tasks

Launch Agents: ⓘ

[running] com.box.desktop.helper.plist (? 43ed432d 3370d74f - installed 2017-08-07) [Lookup]

[running] com.jamfsoftware.jamf.agent.plist (JAMF Software - installed 2017-08-14) [Lookup]

[running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2017-08-04) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 57204a43 be93c7fb - installed 2017-02-28) [Lookup]

[running] com.paloaltonetworks.gp.pangpa.plist (Palo Alto Networks - installed 2017-06-01) [Lookup]

[running] com.paloaltonetworks.gp.pangps.plist (Palo Alto Networks - installed 2017-06-01) [Lookup]

[running] com.paloaltonetworks.traps_agent.plist (Palo Alto Networks - installed 2017-07-25) [Lookup]

[running] screenconnect-c2faad9993c0a29b-onlogin.plist (? 294cd936 55ab0519 - installed 2017-07-05) [Lookup]

[not loaded] screenconnect-c2faad9993c0a29b-prelogin.plist (? b861ceaf 55ab0519 - installed 2017-07-05) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 698dc9c0 - installed 2017-01-30) [Lookup]

[running] com.box.desktop.autoupdater.plist (? 42d29434 ad5faf22 - installed 2017-08-07) [Lookup]

[loaded] com.github.autopkg.autopkginstalld.plist (Shell Script 8df13faa - installed 2017-04-07) [Lookup]

[loaded] com.github.autopkg.autopkgserver.plist (Shell Script bc87134e - installed 2017-04-07) [Lookup]

[running] com.jamfsoftware.jamf.daemon.plist (JAMF Software - installed 2017-08-14) [Lookup]

[not loaded] com.jamfsoftware.startupItem.plist (Shell Script 44b5eabd - installed 2017-08-14) [Lookup]

[loaded] com.jamfsoftware.task.1.plist (JAMF Software - installed 2017-08-14) [Lookup]

[loaded] com.lindegroup.AutoPkgr.helper.plist (The Linde Group Computer Support Inc - installed 2017-08-31) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-05) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-02-28) [Lookup]

[running] com.paloaltonetworks.authorized.plist (Palo Alto Networks - installed 2017-06-25) [Lookup]

[not loaded] com.paloaltonetworks.gp.pangpsd.plist (Palo Alto Networks - installed 2017-06-01) [Lookup]

[running] com.paloaltonetworks.pmd.plist (Palo Alto Networks - installed 2017-06-25) [Lookup]

[running] com.paloaltonetworks.trapsd.plist (Palo Alto Networks - installed 2017-06-25) [Lookup]

[running] screenconnect-c2faad9993c0a29b.plist (? 2acc327d 55ab0519 - installed 2017-07-05) [Lookup]

User Launch Agents: ⓘ

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-06-12) [Lookup]

User Login Items: ⓘ

Box Application

(/Applications/Box.app)

iTunesHelper Application (Apple, Inc. - installed 2017-07-26)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Skype for Business Application

(/Applications/Skype for Business.app)

Parallels Toolbox Application

(/Applications/Parallels Toolbox.app)

SpeechSynthesisServer Application

(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Box Local Com Server Application

(~/Library/Application Support/Box/Box Edit/Box Local Com Server.app)

Box Edit Application

(~/Library/Application Support/Box/Box Edit/Box Edit.app)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 24.0.0.221 (installed 2017-02-22) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-27)

Flash Player: 24.0.0.221 (installed 2017-02-22) Outdated! Update

JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-02-28) Check version

MeetingJoinPlugin: 1.0 (installed 2016-11-21) [Lookup]

User internet Plug-ins: ⓘ

RingCentralMeetings: ZoomBundleVersionNumber (installed 2017-06-22) [Lookup]

WebEx64: 1.1.0 (installed 2016-10-20) [Lookup]

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]

ZoomUsPlugIn: 4.0.29656.0413 (installed 2017-04-14) [Lookup]

Safari Extensions: ⓘ

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-08-17)

[not loaded] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2017-04-17)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-01-30) [Lookup]

Java (installed 2016-12-12) [Lookup]

Logi Options Launcher (installed 2017-08-04) [Lookup]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

39% java

14% WindowServer

11% airportd

6% kernel_task

5% com.apple.WebKit.WebContent

Top Processes by Memory: ⓘ

1.32 GB kernel_task

1.07 GB java

1006 MB softwareupdated

586 MB com.apple.WebKit.WebContent

565 MB Microsoft Outlook

Top Processes by Network Use: ⓘ

Input Output Process name

37 MB 8 MB PanGPS

43 MB 503 KB com.apple.WebKit.Networking

5 MB 50 KB mDNSResponder

946 KB 3 KB netbiosd

304 KB 313 KB apsd

Top Processes by Energy Use: ⓘ

69.90 com.apple.WebKit.WebContent

25.64 WindowServer

21.56 java

8.72 Safari

5.68 com.apple.WebKit.Networking

Virtual Memory Information: ⓘ

3.32 GB Available RAM

28 MB Free RAM

12.68 GB Used RAM

3.29 GB Cached files

82 MB Swap Used

Software installs: ⓘ

Box: 1.0.31 (installed 2017-08-07)

VMware Client Integration Plugin: 6.0 (installed 2017-08-15)

HPE MyRoom: (installed 2017-08-24)

Microsoft Remote Desktop: 8.0.27319 (installed 2017-08-25)

autopkg-1.0.2: (installed 2017-08-31)

Git 2.2.1 Universal: (installed 2017-08-31)

JSSImporter-0.5.1: (installed 2017-08-31)

Install information may not be complete.

Diagnostics Information: ⓘ

2017-09-05 10:34:10 jamf Crash [Open]

Cause: objc[46]: __NSDictionaryI object 0x7fc3ad428b80 overreleased while already deallocating; break on objc_overrelease_during_dealloc_error to debug

Report above!

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