6th gen short battery life

Question

Level 1

13 points

6th gen short battery life

I got a new (refurbished) iPod Touch 6th gen. Without doing anything different than on my old 5th gen, the battery life is horrible. I typically have to charge it 1-2 times a day, in addition to regular overnight charging.

I've made 3 trips to the nearest Apple Store ($60 in gas) and sent it into Apple by mail. They were supposed to fix it or replace it, but they sent it back saying they "couldn't duplicate the issue."

This can't be normal. Are you really supposed to need to charge the new ones an extra 1-2 times a day with normal use? If not, how can I get this resolved before the warranty is up?

Posted on Sep 5, 2017 2:19 PM

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Answer 1

MichelPM

Level 10

82,491 points

Sep 6, 2017 6:21 PM in response to ellebanna

Have you tried a hard reset of your iPod by holding down both the Home and sleep/wake buttons simultaneously until your iPod goes to black and restarts with Apple logo, then release the buttons?

Good Luck!

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Answer 2

MichelPM

Level 10

82,491 points

Sep 6, 2017 6:29 PM in response to ellebanna

Things you can do to help preserve battery life on iOS iDevices.

Lower the screen brightness, but adjust to a comfortable viewing brightness.

Turn OFF Bluetooth when not using Bluetooth for prolonged periods of time.

Turn OFF Background App Refresh.

Turn ON Reduce Motion

Set screen lock for the minimum time interval.

Set iOS Mail to fetch mail less often ot set to manual fetch only when launching iOS Mail.

Try setting up and activating Night Shift mode

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Answer 3

Pismo 900

Level 4

1,242 points

Sep 10, 2017 12:01 AM in response to ellebanna

I also have the iPod touch sixth generation model and it was brand new and I've owned it for about, I believe a year (or maybe two?) Now and while it's brand new, I find I have to charge it twice a day! So what I do now when I'm not using it is I keep it connected to the charger so that when I do use it it's fully charged (although that doesn't solve the problem by having to charge it in the middle of using it!).

I think it's just normal for the 6th generation model to exhibit bad battery life! I've never owned a 5th generation so don't have anything to compare it to other than my previous iPhone 5 and current iPhone SE but the batteries in those devices are probably much larger capacity than the iPod touch.

The only thing I can recommend is buying an external battery case which will probably prolong the battery life in general while using it, as shown here-

https://www.ebay.com/itm/121125815962

Hope this helps and good luck!

Pismo 900

Note: I am not the seller of the product linked above nor am I afilliated with the seller of said item.

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Answer 4

ckuan

Level 10

122,756 points

Sep 5, 2017 8:22 PM in response to ellebanna

Where did you buy this refurbished iPod touch?

If it's from Apple, make a genius appointment for an evaluation.

They have tools to test your battery.

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Answer 5

Sep 6, 2017 8:35 AM in response to ellebanna

Same.. have to plug in 3-4 times in 12 hours... the only thing I can think of is when I first got it and I was setting it up...you have to let the battery fully die and I stupidly charged it in when it was like only half way down so it thinks that it needs a charge at that amount of time...I hope this helps

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Answer 6

ellebanna Author

Level 1

13 points

Sep 7, 2017 12:32 AM in response to ellebanna

Okay, I just tried a hard reset and will see how that works before trying anything else so I'll know what worked. Thanks, MichelPM, not sure if that will solve it but worth a try. Hope you can see this, I never know if I should hit "reply" on my own original post or on the response post.

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Answer 7

ellebanna Author

Level 1

13 points

Sep 9, 2017 10:13 PM in response to ellebanna

The reset didn't work. After charging twice today I implemented most of those battery-saving techniques. I then took screenshots of a battery app tracking the loss of 27% battery power in 29 minutes while I was barely doing anything on it. At first it said there were 10 hours and 29 minutes left; less than half an hour later it said 6 hours and 12 minutes. This is insane. It is obviously not working. I have also kept a log of the number of times I have charged it each day in addition to at night (1-3 times). Is there anything else I can do when I spend $20 more to get to the Apple Store to get them to do anything about it? Is this enough proof?

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Answer 8

ellebanna Author

Level 1

13 points

Oct 4, 2017 3:41 PM in response to ellebanna

The Apple store replaced it, and the new one is even worse! It lost 35% power in 30 minutes when I was editing a to-do list. I’m losing my interest in buying any more Apple products in the future. I called Apple and they had me clear the cache and turn off app notifications; it didn’t seem to help. I now, at their suggestion, am going to try a restore, something I did twice on the first one. I’m first waiting on solving a problem with my computer, though :P

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