No access to ITunes Store on Latest Windows 10 Insider Release 16281

Question

Level 1

14 points

No access to ITunes Store on Latest Windows 10 Insider Release 16281

I am a Windows 10 Insider testing the newest release of Windows 10 (Fall Creators update) planned for release on October 14th. With the release it is not possible to access to Apple Store from I-Tunes. (only a blank screen with no error message is displayed).

This is logged as a problem in the Windows Insider Problem list, but has relatively low priority. Suggest someone from Apple contract Microsoft development to resolve.

Art Masson

null-OTHER, Windows 10

Posted on Sep 5, 2017 9:19 PM

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Answer 1

ChrisJ4203

Level 10

230,299 points

Sep 18, 2017 1:08 PM in response to DoktorR

Just to let you all know here, this is a user to user technical support forum, and Apple does not participate here. If you wish to report an issue to Apple, use their feedback link here, http://www.apple.com/feedback and click on the appropriate subject area. That is the only avenue for you to report this to Apple.

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Answer 2

massonal Author

Level 1

14 points

Sep 8, 2017 9:12 PM in response to paul7410

Really need someone from Apple Development to contact Microsoft. I'm hopeful that this problem will be solved in the next Insider pee-release of Windows 10 Fall Creators Update. However, since the target GA release date for this new Windows 10 OS is October 17th, time is very short -- and the problem has very low priority on Microsoft's problem list.

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Answer 3

massonal Author

Level 1

14 points

Sep 13, 2017 8:48 PM in response to DoktorR

I've just installed the latest beta Windows 10 Insider release (Build 16288.1), and the Access to the Store (or any function requiring Internet Access such as checking for ITunes Updates) is still broken. Again, Microsoft intends to release this new Windows 10 OS on October 17th. The case is logged as a Windows issue, but seems to have very low priority...if anyone here represents Apple Development or has a contact they can alert, I'd suggest they contact Microsoft.

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Answer 4

DoktorR

Level 1

4 points

Sep 23, 2017 8:23 AM in response to Zardoc

Yeah same here. I hope Microsoft is aware of the problem. Not much time left until their RTM comes.

It should be a Windows and not iTunes problem. The problem occured after switching to Windows-Insider versions.

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Answer 5

massonal Author

Level 1

14 points

Sep 24, 2017 9:34 AM in response to ChrisJ4203

I've reported the problem per the link you provided. This is also logged as an issue for Microsoft and, for the record, the problem still exists on the latest Windows 10 insider release version 16296.0.

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Answer 6

Sep 26, 2017 11:34 AM in response to massonal

I have posted the problem in feedback hub "windows" spoke to apple tweeted dona Sarkar and Jan Gentelman (windows insider team) one post is currently running at 516 upvotes Apple response MS will fix it by October release response from MS NILL SILENCE NOTHING

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Answer 7

Oct 3, 2017 6:30 AM in response to massonal

At least at the moment we have the opportunity to go back to the released verision of windows the time to hit the panic button is when the insider Build becomes the released version and it still doesn’t work. Had twiter response from Dona that they are investergating the issue

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