Certain Browser Images not showing in Chrome, Safari& Firefox on Macbook 12" Retina

Question

Level 1

4 points

Certain Browser Images not showing in Chrome, Safari& Firefox on Macbook 12" Retina

Note: I posted this Q in the Macbook community but it's a much smaller group and I haven't had any replies. I'm hoping to reach someone knowledgable here 🙂

Issue: A few days ago all browsers on my Macbook Retina (running on Sierra) stopped showing certain images on at least one website I frequently visit.

This is happening in Chrome, Safari and Firefox.

More product details:

MacBook Retina, 12-inch, Early 2016

Running MacOS Sierra

Processor: 1.2 GHz Intel Core m5

Memory: 8 GB 1867 MHz LPDDR3

Graphics: Intel HD Graphics 515 1536 MB

All troubleshooting steps /fixes I've tried are below the screenshots.

Here are two examples of pages where I'm having the issue:

1. https://www.babysavers.com/category/entertainment/

2. https://ww.babysavers.com/

*This may be happening on other pages, too. I'm just familiar with what this site should look like.

This is what I see when I load the pages:

1. (chrome) There should be an image above each "headline"

2. (safari)

I've had several other people check this out on various Mac and Windows computers. They are NOT having this issue.

This is what other users see:

1.

2.

Attempted troubleshooting steps and fixes

As stated, this issue is occurring in Chrome, Firefox and Safari. These are the steps I've taken to try to resolve the issue:

Ensured all software is up to date.
Cleared cache in Chrome, Firefox and Safari multiple times
Cleared cookies in Chrome, Firefox and Safari multiple times
Flushed DNS with this Terminal command : sudo killall -HUP mDNSResponder
Rebooted system and reset PRAM

None of this is helping. Any ideas or suggestions for me to try?

MacBook (Retina, 12-inch, Early 2016), iOS 10, MacOS Sierra Version10.12.6 (16G29)

Posted on Sep 6, 2017 5:23 PM

Reply

Answer 1

Eric Root

Level 10

685,257 points

Sep 6, 2017 5:37 PM in response to jazzhands1

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

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Answer 2

John Galt

Level 10

155,822 points

Sep 6, 2017 5:36 PM in response to jazzhands1

Please read If Safari doesn't load a page or webpage items are missing - Apple Support:

Use the steps in this article if this happens in Safari on your Mac:

...
Some images, videos, or other items aren't displayed on a webpage, but other page elements load.

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Answer 3

John Galt

Level 10

155,822 points

Sep 6, 2017 5:54 PM in response to jazzhands1

jazzhands1, although the Apple Support document I provided is applicable to that problem, the webpage in question is simply defective:

The images it is supposed to load just aren't there. There isn't anything you can do about it, unless you are sufficiently motivated to contact its developer.

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Answer 4

dialabrain

Level 10

136,127 points

Sep 6, 2017 5:37 PM in response to jazzhands1

FWIW, I checked the site and I get the same missing images in all three browsers. I suspect they must have changed something recently if the site worked for you previously. If it's the only site you have issues with I would say it has something to do with how it's coded although I don't know enough about HTML etc. to say what it might be.

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Answer 5

dialabrain

Level 10

136,127 points

Sep 6, 2017 6:01 PM in response to John Galt

John Galt wrote:

The images it is supposed to load just aren't there. There isn't anything you can do about it, unless you are sufficiently motivated to contact its developer.

I hate to disagree but all the images load for me on two different Macs in all three browsers running 10.12.6. If necessary I can send screen shots.

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Answer 6

John Galt

Level 10

155,822 points

Sep 6, 2017 6:12 PM in response to dialabrain

I don't doubt it. One obvious reason is that the web page is hosted on more than just one server on Earth, and at least one of them is lacking that file. 404 Not Found doesn't lie.

Please... no cat pictures.

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Answer 7

dialabrain

Level 10

136,127 points

Sep 6, 2017 7:53 PM in response to jazzhands1

FWIW, I'm thinking John is correct, in that it's a site problem. First of all now all five of my Macs can load the home page but depending on which tab you click; most, some or not many images will load.

This was too much work. lol

I also checked my Windows 10 machine and will leave my Linux box for another day.

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Answer 8

dialabrain

Level 10

136,127 points

Sep 6, 2017 7:50 PM in response to John Galt

John Galt wrote:

Please... no cat pictures.

LOL I don't do cat pictures

I just checked my g/f's iMac which is still on Yosemite on the same network.

The three Macs that show all the images run from 2011 to 2013.

The two that don't are both 2015 Macs. A MacBook and a 5k iMac.

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Answer 9

dialabrain

Level 10

136,127 points

Sep 6, 2017 5:45 PM in response to dialabrain

Hmmm. I have to retract what I just posted. I just checked on a different Mac and all three browsers display the pages in question just fine.

Are you running the public beta of High Sierra?

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Answer 10

jazzhands1 Author

Level 1

4 points

Sep 6, 2017 5:48 PM in response to dialabrain

I'm not (knowingly) running the beta of High Sierra.

This is what I'm running: MacOS Sierra 10.12.6 (16G29)

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Answer 11

jazzhands1 Author

Level 1

4 points

Sep 6, 2017 5:49 PM in response to Eric Root

I have no extensions running in Safari.

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Answer 12

dialabrain

Level 10

136,127 points

Sep 6, 2017 7:50 PM in response to John Galt

I know what your saying. I got the same 404 not found message on two of my Macs. Not on the other two. All four Macs on WiFi connected to the same router.

Beats me.

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