Red Exclamation Point on AirPods

Question

Aziiiiz Author

Level 1

61 points

Red Exclamation Point on AirPods

Hi ,

I have this new AirPods i bought it since 1 week it was amazing and work well

thin yesterday i don't know what happen the lift one doesn't work !!

and I do every steps to make sure it have charge i connect it with cable and charge it.

I press that button behind it , I try another device nothing change same problem.

when i open case charge and connect it with my i phone 7 plus with 10.3.3 software

the lift one show me red circle and exclamation mark ( ! ) and i did screen shoot to show you

I'm in Saudi Arabia unfortunately we don't have Apple shop we take our devise to Arab computer who is contact with Apple … actually it bad place I hate it and I hate apple Products because of it : (

so please help me ,!!

[Re-Titled by Moderator]

Posted on Sep 7, 2017 4:16 AM

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Answer 1

Top-ranking reply

deggie

Level 10

167,315 points

Sep 7, 2017 8:15 AM in response to Aziiiiz

Open the case and check the bottom connector to ensure there is no debris interfering with charging it. The check the connection end on the AirPod and clean if necessary. Charge them again and then try a reset again.

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Answer 2

Sep 12, 2017 7:28 PM in response to deggie

Hi, I have the same issue, my left AirPod has a red exclamation next to it. I tried the process you suggested and it didn't work. Do you have any other suggestions, maybe they need servicing?

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