Apple Pay- Credit card last 4 digit mismatch between receipt and credit card added in the wallet

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Apple Pay- Credit card last 4 digit mismatch between receipt and credit card added in the wallet

Hi I am using iphone7, I have seen discrepancy in last 4 digit of credit card number in receipt done through apple pay, last 4 digit of credit card in receipt and card in wallet always not matching, so I am facing very difficult while returning the purchase item, since its not matching with credit card which used for payment. Please help me to solve this issue

iPhone 7, iOS 10.3.3, Toront, ON, Canada

Posted on Sep 7, 2017 8:29 AM

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Answer 1

Teddy_B

Community Specialist

Sep 8, 2017 5:29 AM in response to raj.sn84

Greetings raj.sn84,

Thanks for using the Apple Support Communities.

I see that you have seen discrepancy in the last 4 digits of your credit card number and receipt in Apple Pay. This is causing an issue when returning a purchased item. It's important to make sure that you return items that you need to, so I'm happy to provide some support.

I suggest following the steps in support article: About Apple Pay , specifically:

How do I return an item that I bought using Apple Pay in a store?

The cashier can use the Device Account Number to find the purchase and process the return, just as they would with a traditional credit or debit card payment. To see the last four or five digits of the Device Account Number:

For your iPhone or iPad, go to Settings > Wallet & Apple Pay, and tap the card.

For your Apple Watch, open the Watch app on your iPhone, go to the My Watch tab, tap Wallet & Apple Pay, then tap your card.

If the cashier needs your card details to process the return, you can follow the same steps for making a payment:

On the device that you used to make the original payment, select the card that you want to be refunded. Remember to use the card registered within Apple Pay, not your physical card.

On your iPhone, hold the device near the reader and authorize the return with Touch ID or passcode. On your Apple Watch, double-click the side button and hold the display of your Apple Watch within an inch of the contactless reader.

Depending on the return and refund policies of the store, it may take up to several days for the return transaction to appear on your credit or debit card statement. Apple Pay activity is also included on your credit and debit card statements.

Let me know if you have any questions.

Best Regards.

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