I have an IMAC 10.11.6 OSX El Captain. I received a new Modem/Router from Fairpoint; Comtrend AR-5381u. I now show status that Cable is unplugged but it is not. Have done resets/restarts with no luck. WIFI does work. Fairpoint says to contact manufacturer of modem but have not found any help online.
Help is appreciated!
iMac, 10.11.6
Please follow the instructions below, we need to verify that the AV app is uninstalled. This needs to be addressed before addressing your connection issue. I would recommend contacting your ISP and asking them for recommended modems for their system.
Please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.
The good news is yes, the AV app is not present. That is good to see. I do see some items that need correction:
First is the computer has some adware installed, re-open the report and you will locate a spot in it to remove the adware, it's a click.
Also you see to be operating the computer without any type of backup plan. This means you will eventually lose data including photos, music, emails, movies, financial information etc. This is a VERY bad plan, at the very least you should have an external HD and use Time Machine to backup your computer. If you are not familiar with TM please look over Use Time Machine to back up or restore your Mac - Apple Support. There is NO reason to not be backing up your system.
I have removed and the adware and...😊..yikes...on the backup! I do backup my MacBook Pro but neglected the desktop. As of this very moment the backup is in progress via the TM!
Thank you very much for your time!
Your new router is not an Apple product. By chance do you have ANY antivirus or cleaning apps installed on your computer??
We did have an antivirus app but removed it a while ago. Which modem is best to connect to internet with iMac?
Thank you for your response.
Hello - Comtrend Modem was provided by our Internet provider.
I ran the report - looks like I have some Adware!
EtreCheck version: 3.4.4 (448)
Report generated 2017-09-07 16:16:38
Download EtreCheck from https://etrecheck.com
Runtime: 2:50
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Problem: Other problem
Description:
Checking adware
Hardware Information: ⓘ
iMac (20-inch, Early 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac9,1
1 2.66 GHz Intel Core 2 Duo (Duo) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1680 x 1050
Disk Information: ⓘ
Hitachi HDT721064SLA360 disk0: (640.14 GB) (Rotational)
[Show SMART report]
(disk0s1) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 639.14 GB (607.10 GB free)
(disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N ()
USB Information: ⓘ
USB20Bus
Apple Inc. Built-in iSight
USB 2.0 Hub
Dynastream Innovations ANT USB-m Stick
Logitech USB Receiver
USB20Bus
USBBus
Apple Computer, Inc. IR Receiver
USBBus
hp psc 1300 series
Mitsumi Electric Hub in Apple Extended USB Keyboard
Mitsumi Electric Apple Extended USB Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1611) - Time since boot: about one hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Possible adware: ⓘ
Adware: ~/Library/LaunchAgents/com.adscleaner.hlpradc.plist
Adware: ~/Library/LaunchAgents/com.pcv.hlpramcn.plist
2 possible adware files found. [Remove/Report]
Kernel Extensions: ⓘ
~/Downloads/LCC Installer-2.app
[not loaded] com.Logitech.Control Center.HID Driver (3.9.2 - SDK 10.8) [Lookup]
[not loaded] com.Logitech.Unifying.HID Driver (1.3.3 - SDK 10.8) [Lookup]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 161 Apple tasks
[running] 71 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 162 Apple tasks
[running] 82 Apple tasks
Launch Agents: ⓘ
[loaded] com.coupons.coupond.plist (? d6de63d4 89ca236 - installed 2016-01-11) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 39df87a6 be93c7fb - installed 2017-05-09) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]
User Launch Agents: ⓘ
[running] com.adscleaner.hlpradc.plist (Techyutils Software Private Limited - installed 2017-07-16) Adware! [Remove/Report]
~/Library/Application Support/adc/hlpradc.app/Contents/MacOS/hlpradc
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
[running] com.pcv.hlpramcn.plist (Techyutils Software Private Limited - installed 2017-08-10) Adware! [Remove/Report]
~/Library/Application Support/amc/helperamc.app/Contents/MacOS/helperamc
[running] com.techyutils.mchlpr.plist (Techyutils Software Private Limited - installed 2017-08-09) [Lookup]
User Login Items: ⓘ
Garmin Express Service Application (Garmin International - installed 2017-08-17)
(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Internet Plug-ins: ⓘ
iPhotoPhotocast: 7.0 (installed 2013-02-23)
FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-25)
Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]
CouponPrinter-FireFox_v2: 5.4.2 (installed 2016-01-11) [Lookup]
Default Browser: 601 (installed 2016-07-26)
JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-05-09) Check version
Safari Extensions: ⓘ
[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-22)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-07-24) [Lookup]
Java (installed 2017-05-09) [Lookup]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
3% WindowServer
2% kernel_task
0% fontd
0% QuickLookSatellite
Top Processes by Memory: ⓘ
522 MB kernel_task
209 MB Safari
202 MB com.apple.WebKit.WebContent
122 MB Mail
110 MB WindowServer
Top Processes by Energy Use: ⓘ
5.12 WindowServer
0.80 Garmin Express Service
0.66 launchd
0.06 CIJScannerRegister
Virtual Memory Information: ⓘ
1.44 GB Available RAM
167 MB Free RAM
2.56 GB Used RAM
1.28 GB Cached files
0 B Swap Used
Software installs: ⓘ
Adobe Flash Player: (installed 2017-08-08)
Garmin Express: (installed 2017-08-17)
Kindle: 1.20.3 (installed 2017-09-07)
Install information may not be complete.
Comtrend Router Ethernet not plugged in
