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Question: Messages says "Not delivered"

Starting a few days ago, I am unable to send messages with Messages on my mac (Sierra). I receive messages just fine, but every time I try to send messages, it immediately fails with a red exclamation point and says "Not delivered". I was able to send messages just fine for years up until now, and there was nothing I can recall that happened that might have triggered this.

I also receive and send messages just fine with a couple of connected devices (an iPhone 7 and an iPad).

I tried a couple of suggestions out there (logging out of the account on all devices and logging back in, etc.), but nothing seems to fix it. Any help? Thanks!

MacBook Pro TouchBar and Touch ID, macOS Sierra (10.12.6), null

Posted on Sep 7, 2017 2:39 PM


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Sep 7, 2017 2:43 PM in response to sjlee0 In response to sjlee0

sjlee0 wrote:

every time I try to send messages, it immediately fails with a red exclamation mark and says "Not delivered".

What type of messages are we talking about? iMessages (to/from other Apple devices using different Apple IDs)? If so, when you check Messages > Preferences > Accounts, is everything set up properly?

Sep 7, 2017 2:43 PM

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Sep 8, 2017 10:19 PM in response to sjlee0 In response to sjlee0


AS a test deselect the iPhone Number as a Receive Item (it will close the Drop Down for Start Conversation From) so that the Mac can only Send (And Receive) from the Apple ID

Now start a New Message.

in the "to" spot type in your iPhone Number in full including the country code.

(The My Details are not called up if you try your name as you are not expected to call yourself).

Before send go to the iPhone > Settings > Messages > Send and Receive and deselect the Apple ID (don't log it out just deselect it).

This bit will stop any Sync copy showing up from the Send of the Apple ID on the Mac.

Now send an iMessages from the Mac.

Does the iPhone Receive it ?

If not then the Apple ID is not logging in properly on the Mac.

As a first Step try Logging out (Sign Out button) on the Mac version. Quit the app before relaunching the app and signing back in again.

Repeat the test above.

If it still does not work then use this Users Tip When the iMessages account will not Login

There is no way to speed up the last section where you have to contact Apple Support and get yourself moved up the chain of Responders until one can look at the Server and tell if your Apple ID when used from the Mac for iMessages is blocked. (your serial number is used for a device specific login so only one device can be block meaning the ID works in other places and devices).

You then still have to wait for the Engineers to reset your ID.

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10:08 pm Friday; September 8, 2017

 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone 6 iOS 10.x and an iPad (2)

Sep 8, 2017 10:19 PM

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User profile for user: sjlee0

Question: Messages says "Not delivered"

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