Kernel Panic - MBP Retina 13" Early 2015

Question

Level 1

10 points

Kernel Panic - MBP Retina 13" Early 2015

Hi,

I have a MacBook Pro Retina 13" Early 2015 - The 2.9GHz version with 8GB RAM and before i begin, i just want to mention that it is well taken care of (not a scratch on it).

I am getting constant kernel panics, which started about a month ago. At first i didn't worry, it happens sometimes, but they started to happen more and more often.

I run the Apple Hardware Test but nothing seemed wrong with my computer, so i assumed that is was a software issue.

Eventually it became impossible to work with my MBP so i erased the PRAM, reset SMC and reinstalled a clean copy os macOS Sierra from the internet. About 10 minutes after reinstalling it, it happened again.

Something tells me it is a hardware issue (which is truly worrying, as my MBP is barely two years old and it is a 1850€ laptop).

I have been using apple computers for 15 years... i'm rarely unable to solve any problems i might come up with.

Is anyone else familiar with this situation?

Here is one of the many logs i have by now on this issue:

*** Panic Report ***

Machine-check capabilities: 0x0000000001000c07

family: 6 model: 61 stepping: 4 microcode: 33

signature: 0x306d4

Intel(R) Core(TM) i5-5287U CPU @ 2.90GHz

7 error-reporting banks

Processor 2: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC1_STATUS(0x405): 0xbf80000000000184

IA32_MC1_ADDR(0x406):
0x00000001d6821ac0

IA32_MC1_MISC(0x407):
0x0000000000000086

Processor 3: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC1_STATUS(0x405): 0xbf80000000000184

IA32_MC1_ADDR(0x406):
0x00000001d6821ac0

IA32_MC1_MISC(0x407):
0x0000000000000086

panic(cpu 1 caller 0xffffff8004bfeef5): "Machine Check at 0xffffff8004b02e7a, registers:\n" "CR0: 0x0000000080010033, CR2: 0x0000000107b36000, CR3: 0x00000001fec3a029, CR4: 0x00000000003627e0\n" "RAX: 0x0000001decf9351f, RBX: 0x0000000000000000, RCX: 0xffffff810547e000, RDX: 0x000000000000001d\n" "RSP: 0xffffff910f493d40, RBP: 0xffffff910f493db0, RSI: 0x0000000000000002, RDI: 0xffffff8005208e20\n" "R8:
0x000000000000001f, R9:
0xffffff802a266748, R10: 0xffffff80052c7bc0, R11: 0xffffff80295646a0\n" "R12: 0xffffff802a266748, R13: 0x0000000000000200, R14: 0xffffff80281872b0, R15: 0x0000001decf93922\n" "RFL: 0x0000000000000086, RIP: 0xffffff8004b02e7a, CS:
0x0000000000000008, SS:
0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.70.16/ osfmk/i386/trap_native.c:168

Backtrace (CPU 1), Frame : Return Address

0xffffff8105465e90 : 0xffffff8004ae953c

0xffffff8105465f10 : 0xffffff8004bfeef5

0xffffff8105466070 : 0xffffff8004a9ae2f

0xffffff910f493db0 : 0xffffff8004b022be

0xffffff910f493df0 : 0xffffff8004acf204

0xffffff910f493e30 : 0xffffff8004acb2dc

0xffffff910f493e80 : 0xffffff8004adf777

0xffffff910f493f10 : 0xffffff8004bea198

0xffffff910f493fb0 : 0xffffff8004a9adb6

BSD process name corresponding to current thread: UserEventAgent

Boot args: -v

Mac OS version:

16G29

Kernel version:

Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64

Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03

Kernel slide: 0x0000000004800000

Kernel text base: 0xffffff8004a00000

__HIB
text base: 0xffffff8004900000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

System uptime in nanoseconds: 128601660050

last loaded kext at 27400765611: com.apple.driver.DiskImages.SparseDiskImage 444.50.16 (addr 0xffffff7f87907000, size 16384)

loaded kexts:

com.apple.driver.DiskImages.SparseDiskImage 444.50.16

com.apple.driver.DiskImages.ReadWriteDiskImage 444.50.16

com.apple.driver.DiskImages.CryptoEncoding 444.50.16

com.apple.driver.DiskImages.UDIFDiskImage 444.50.16

com.apple.driver.DiskImages.HTTPBackingStore 444.50.16

com.apple.driver.DiskImages.FileBackingStore 444.50.16

com.apple.driver.DiskImages.RAMBackingStore 444.50.16

com.apple.driver.AudioAUUC 1.70

com.apple.driver.pmtelemetry 1

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.5f1

com.apple.driver.AGPM 110.23.17

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleGraphicsDevicePolicy 3.14.49

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDAHardwareConfigDriver 279.48

com.apple.driver.AppleIntelBDWGraphics 10.2.5

com.apple.driver.AppleMuxControl 3.14.49

com.apple.driver.AppleHDA 279.48

com.apple.driver.AppleLPC 3.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleBacklight 170.9.20

com.apple.iokit.BroadcomBluetooth20703USBTransport 5.0.5f1

com.apple.iokit.IOBluetoothUSBDFU 5.0.5f1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AirPort.Brcm4360 1150.12.1a1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleCameraInterface 5.60.0

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.2.5

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.iokit.SCSITaskUserClient 394.50.1

com.apple.driver.AppleUSBStorageCoexistentDriver 404.50.6

com.apple.driver.AppleUSBCardReader 404.50.6

com.apple.driver.CoreStorageFsck 540.30.1

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.1

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AppleAHCIPort 326.60.1

com.apple.driver.AppleTopCaseHIDEventDriver 114

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.DiskImages.KernelBacked 444.50.16

com.apple.kext.triggers 1.0

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSurface 159.9

com.apple.driver.AppleGraphicsControl 3.14.49

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 516.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1

com.apple.iokit.IOBluetoothFamily 5.0.5f1

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleIntelLpssUARTv0 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.iokit.IOAcceleratorFamily2 311.14

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.iokit.IOUSBMassStorageClass 4.0.4

com.apple.iokit.IOSCSIBlockCommandsDevice 394.50.1

com.apple.iokit.IOUSBMassStorageDriver 131.60.1

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.ethernet.asix 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.CoreStorage 540.30.1

com.apple.iokit.IONetworkingFamily 3.2

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.AppleXsanScheme 3

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.AppleMultitouchDriver 368.16

com.apple.driver.AppleInputDeviceSupport 76.7

com.apple.driver.AppleHSSPIHIDDriver 49

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.driver.AppleHSSPISupport 49

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)

Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54424C41522D4E5544

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54424C41522D4E5544

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

USB Device: iPhone

Serial ATA Device: APPLE SSD SM0256G, 251 GB

Model: MacBookPro12,1, BootROM MBP121.0167.B33, 2 processors, Intel Core i5, 2,9 GHz, 8 GB, SMC 2.28f7

Network Service: iPhone, Ethernet, en5

Network Service: Wi-Fi, AirPort, en0

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Sep 12, 2017 1:02 AM

Reply

Answer 1

Top-ranking reply

Grant Bennet-Alder

Level 10

141,541 points

Sep 13, 2017 7:29 AM in response to Diezc

That error report is very similar to the one for Error-Correcting Code Memory errors on the Xeon processors (used in the Mac Pro).

I suspect you have a serious internal problem in the processor, such as a Bad internal Cache.

The processor is soldered to the motherboard, so the field-replaceable unit is the motherboard.

If in the US, ask about "depot repair" when you visit the Apple Store. (takes longer, often costs less.)

If you have no Apple store and must use an Apple Authorized Service Provider, this is a serious problem and would justify paying the diagnostic fee. (But if they get paid for the repair, ask for a rebate of the diagnostic fee. The worst they can say is, "no".)

Reply

Answer 2

kaz-k

Level 9

51,234 points

Sep 13, 2017 5:02 AM in response to Diezc

I also think CPU might be something wrong. You'd better make Genius Bar appointment or take your MacBook Pro to Apple Authorized Service Provider to check it up with special utility they have.

Reply

Answer 3

Diezc Author

Level 1

10 points

Sep 13, 2017 2:54 AM in response to rose_10

Hi, i already did all of that, but it didnt work.

The line in the logs: Machine Check at 0xffffff8004b02e7a suggests that it is a CPU issue...

Reply

Answer 4

rose_10

Community Specialist

Sep 12, 2017 7:36 PM in response to Diezc

Hello Raiking,

Thanks for asking the Apple Support Communities for help with your MacBook Pro kernel panic. I am happy to provide an article to assist you with your issue today.

Please check the troubleshooting provided in this help article: OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

Thanks and have a great day.

Reply