Helpful Tip for Backordered Parts
Hello Everyone -
A recent poor experience with AppleCare has led me to share some information that may be helpful to others that are experiencing "excessive" wait times for parts.
I brought my MBP in to an Apple Store for repair on 12/29 at about 12:20pm, much earlier then their DSL pickup time of 7pm (Yes I am neurotic enough to ask).
Due to the holiday (I can only assume), my computer was received at the Apple Depot on 1/2/07, and was diagnosed. Almost immediately my repair was put "on hold" because a part was "on order".
Today, 1/8/07, I am a bit frustrated to find out why my computer is still on hold.
I call AppleCare and a friendly representative looked into my concern. I received the very generic answer: "Many parts come in every day, and there is no exact date expected... it could be today, but I would say sooner then later. You are lucky it is not a logic board, those have a very long wait."
I reminded her that I am a Pro Care Member, and although I understand the membership does not include faster turnarounds for backordered parts, I feel like my ProCare Membership was a waste.
She assured me that the part would be in soon. I then ask the pessimistic question: "What do you suggest I do when the part isn't in on Friday; marking 2 weeks from the initial repair?"
She then told me a tidbit that I would like to share with you:
If a part is on order for 10 days, you can call up applecare and they must put in a special expedited order for the part. Many people that do not know this can wait much longer then anticipated for a part.
Regardless, I think if the part is still unavailable after 10 business days I may consider complaining to Apple Corporate to regain my $99 for ProCare, as it will technically be deemed useless in my mind.
Good luck with your backordered parts, I just thought this will help others.
And by the way, Apple Displays are on backorder... so if you have a problem with your display, I'd wait a few weeks...
A recent poor experience with AppleCare has led me to share some information that may be helpful to others that are experiencing "excessive" wait times for parts.
I brought my MBP in to an Apple Store for repair on 12/29 at about 12:20pm, much earlier then their DSL pickup time of 7pm (Yes I am neurotic enough to ask).
Due to the holiday (I can only assume), my computer was received at the Apple Depot on 1/2/07, and was diagnosed. Almost immediately my repair was put "on hold" because a part was "on order".
Today, 1/8/07, I am a bit frustrated to find out why my computer is still on hold.
I call AppleCare and a friendly representative looked into my concern. I received the very generic answer: "Many parts come in every day, and there is no exact date expected... it could be today, but I would say sooner then later. You are lucky it is not a logic board, those have a very long wait."
I reminded her that I am a Pro Care Member, and although I understand the membership does not include faster turnarounds for backordered parts, I feel like my ProCare Membership was a waste.
She assured me that the part would be in soon. I then ask the pessimistic question: "What do you suggest I do when the part isn't in on Friday; marking 2 weeks from the initial repair?"
She then told me a tidbit that I would like to share with you:
If a part is on order for 10 days, you can call up applecare and they must put in a special expedited order for the part. Many people that do not know this can wait much longer then anticipated for a part.
Regardless, I think if the part is still unavailable after 10 business days I may consider complaining to Apple Corporate to regain my $99 for ProCare, as it will technically be deemed useless in my mind.
Good luck with your backordered parts, I just thought this will help others.
And by the way, Apple Displays are on backorder... so if you have a problem with your display, I'd wait a few weeks...
MBP 2.0GHZ 1GB Ram, Mac OS X (10.4.8), iPod Video 60Gig; iPod G4 20Gig
